FAATIMA K. JOHNSON

816-***-****

Email: acgslz@r.postjobfree.com

INSURANCE AGENT

Thrives on working with the public, passionate about consistently delivering high-

quality results (generating profits), solid understanding of the Seven Steps of the

Sales Cycle.

Prospect for leads

1.

Set the appointment

2.

Qualify the prospect

3.

Make the presentation

4.

Address the prospect’s objections

5.

Close the sale

6.

Ask for referrals

7.

EXPERIENCE

Convergys, Olathe, Kansas 8/2013-10/2014

Customer Service & Problem Resolution Representative 1

From Health Plan Advisor to CS & PRRI, successfully made the transition to

fit the changes of business needs.

HIPAA expert (Health Insurance Portability and Accountability Act).

Consistently verified HIPAA to protect customers identity utilizing the

HIPAA Interactive tool and knowledge.

Utilized Client Console, WebInsure Exchange Manager, and CallCare to

track applications, received initial and/or subsequent monthly payments,

reviewed and cross referenced data relative to the customers’ Affordable

Health Care policies.

Mastered the CARING Model in relation to customer service and problem

resolution.

Used Main Frame and CallCare to validate HIPAA, issue insurance cards,

and for explanation of benefits.

Utilized QuickConnect and Outlook as a means to communicate with

colleagues, management personnel, and various departments within the

organization to stay abreast of the changing demands of Convergys.

FAATIMA K. JOHNSON

Utilized Soft Phone System for answering and transferring warm and cold

inbound calls.

Reliable Insurance, Kansas City, Missouri 7/2011-8/2013

Insurance Agent

Demonstrated solid product knowledge, negotiated and influenced customers

to purchase various types of life and health insurance policies.

Mastered the sales cycle, thereby consistently called policyholders, to

deliver, explain, analyze, and suggest additions or recommend changes to

current or previous policies.

Successfully networked and canvassed immediate and distant areas for new

business.

Twin City Security, Kansas City, Missouri 10/2008-7/2011

Security Guard

Monitored and authorized entrance and departure of employees, visitors, and

other persons while guarding against theft and maintaining security of

premises.

Wrote reports of daily activities and irregularities such as equipment or

property damage, theft, presence of unauthorized persons, or unusual

occurrences.

Costco Wholesale, Kansas City, Missouri 12/1998-10/2008

Photo Lab Supervisor

Demonstrated strong leadership in training subordinate personnel.

Performed monthly maintenance to ensure lab met OSHA standards for

operation.

Was responsible for marketing the Photo Lab, payroll, and monitored profit

and losses.

Myers Dental Clinic, Kansas City, Missouri 5/1995-11/1998

Dental Assistant

FAATIMA K. JOHNSON

Assisted dentist in management of medical and dental emergencies; exposed

diagnostic x-rays, provided post-operative instructions prescribed by dentist.

Prepared patients for treatments, sterilized or disinfected instruments, setup

instrument trays, prepared materials, assisted dentists during dental

procedures.

Recorded treatment information in patient records; took and recorded

medical dental histories as well as charted vital signs of patients.

LICENSES

Missouri Department of Insurance 2013

Resident State Lines of Authority Life, Health, Property and Casualty

Additional State Lines of Authority Health; CA, CO, GA, & NV

EDUCATION

Concord Career College, Kansas City, Missouri 1994-1995

Dental Assistant – 4.0 GPA

ACCOMPLISHMENTS

Award-Winning Published Author 2014

Certified Photographic Consultant

Society of Photo Finishing Engineers

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