CURRICULUM VITAE

JAYKUMAR.K

NO **/**, *th Cross, Venkatapura

Koramangala 1st Block

Bangalore 560034

Cell : +919********* / +917*********

Email : acgshw@r.postjobfree.com / acgshw@r.postjobfree.com

OBJECTIVE

To increase organization's bottom-line profitability through - better efficiency, continual

improvement and result in outstanding customer service when the automotive sector is under

permanent pressure to improve sale of value added services and profits and is well aware of the value

of continuous innovation.

Summary of Skill and Experiences

Total experience of 15 years in various fields of Service.

Worked at various levels.

Managed front office as well as workshops.

Strong problem resolving and organizational skill.

Maintenance and upkeep of the workshop equipment to maximize utilization and minimize

downtime. Initiate procurement of additional equipment in line with business growth.

Ensure understanding and adherence to the requirements of Brand service requirements and

customer delight indicators.

Lead and develop a strong performing team capable of achieving changing customer

expectation levels by achieving target CSI scores

Strong problem solving and organizational skills.

Manage liaison between workshop and service reception on customer vehicle progress

Self-motivated, assertive person with a positive attitude.

PROFESSIONAL EXPERIENCES

Company Name : Renault-Whitefield (Authorized Dealer for Renault India)

Duration : Jan2011 to Till date

Designation : Head - Aftersales

Responsibilities:

Handling Manpower of 115 team members

Handling front office team/shopfloor/bodyshop.

Have the ability to deal with all levels of customer profile.

Have excellent negotiating, complaint resolving and leadership skills.

Technically competent to understand the product and customer needs and requirements.

Establish and maintain good working relationships with customers to encourage repeat and

referral business.

Actively seek to increase both labour and parts turnover by maintaining customer contact,

explore the market for new potential customers and maintain service information &

schedules for existing customer base.

Demonstrates people skills and knowledge of products which play decisive role in crucial

and critical customer handling in cases where my involvement becomes imperative.

Daily Reports, weekly reports and monthly reports to RIPL.

To monitor and achieve budgeted revenue from the location by implementing dealer standard

operating procedures and effective management of the service personnel..

Handling Renault Area Managers/Regional managers on their regular visits for Audit.

Personal interview with Team members to develop an Service Centre team culture

AWARDS & ACHEIVEMENT IN RENAULT:

‘’BEST AFTERSALES 2013’’ ‘’BEST COMPLAINT MANAGENT 2013’’ and ‘’BEST

TECHNICAL OPERATIONS 2013’’ Awards@2013 (pls open the link)

‘’BEST WARRANTY OPERATIONS 2012’’ ‘’BEST AFTERSALES 2012’’ ‘’1st Runner

up in TECHINICAL OPERATIONS’’ AND ‘’2nd Runner up in PARTS OPERATIONS

2012’’

Attended CoTech training at Renault International Training centre at Paris, France.

Company Name : Trident Hyundai (Authorized Dealer for Hyundai Motors)

Duration : Jan2006 to Dec2010

Designation : Senior Service Adviser

Receive the customers at the service reception at appointed time and take the

customer through interactive reception process.

Listen to customer’s concern & probe for better understanding of it.

Complete the job card with clear communication to customer

Call the customer in case of additional work if identified & give them an estimate

After completion of the job, check the vehicle to ensure that all the jobs are

attended & close the repair order

Explain the invoice & the jobs carried out to the customer.

Handover the failed parts to the customer during the delivery of the vehicle.

Update the work scheduling board in coordination with the floor supervisor

Keep the skill inventory & update timing chart for all the technicians.

Training all the junior service advisors during their induction

AWARDS & ACHEIVEMENT IN HYUNDAI:

Topper in south regional level Service Adviser Skill fest

Stood at 7th place in All India Skill fest in very first batch of competition organized by

Hyundai Motors India 2010 in Delhi. ‘’Skillfest HMIL @ Delhi’’

4 times awarded as Best Performer in the group.

Company Name : Cauvery Ford (Authorized Dealer for FORD INDIA)

Duration : May2004 to Dec2005

Designation : Service Adviser

Responsibilities :

Almost same roles as given above.

Company Name : Vijai Auto (Authorized Dealer for Mahindra and Mahindra)

Duration : July2003 to April2004

Designation : Technician

Scheduling job to the Asst technician.

Taking Road test with customer to understand the concerns.

Inspecting the vehicle after the jobs completion (service and running repairs).

To carry out all the major repair as engine over hauling and gearbox over hauling.

Training all junior and asst technician on product and technical upgrades.

In charge of handing special tools.

Resolving all type on Tyre wear and Alignment concerns.

Company Name : BEL (GOVT. OF INDIA ENTERPRISES. MINISTRY OF DEFENCE)

Duration : April2001 to June2003

Designation : Trainee Technician

To do all minor service independently.

To assist the senior mechanic in all the major works.

To carry out all periodical maintenance service.

To attend the brake down in remote place.

Team leader environment cleanness of the workshop.

Education Qualification

SSLC in M.E.S High School, Bangalore.

P.U.C in B.E.S Pre-University College, Bangalore.

ITI in Automobile, Govt. Industrial Institute, Bangalore.

Apprentice in BEL(Ministry of Defence) Bangalore.

Diploma in Automobile Engineering in Manasagangotri university of Karnataka

PERSONAL DETAILS

Date of Birth : 13/09/1978

Gender : Male

Father’s Name : Krishnappa. G

Maritual status : Single

Nationality : Indian

Current location : Banglore

Notice period : 90 days

#38/40, 9th cross, venkatapura

Address :

Koramangala 1st Block,

Bangalore 560034

Language known : English, Hindi, Kannada, Telugu & Tamil

Date :

Place : Jaykumar.K

Contact this candidate