Mobile Number: 91-967*******

Email: acgscx@r.postjobfree.com

acgscx@r.postjobfree.com

CAREER O BJECTIVE:

To obtain a good position that enables me to fully utilize my skills and contribute significantly to the IT

Company.

O RGANIZATION:

Convergys India Services (Microsoft Office 365 Exchange Online Support)

Technical Support Engineer.

March 2013 - Present

• As a Frontline Support engineer, we help our Enterprise customers/Education Universities to

Deploy, Configure, Troubleshoot the below Components.

Exchange Online/On-Prem

Active directory Federation Services

Directory Synchronization

Outlook 2010/2013

• Provide assistance or help them migrate over from BPOS, On-Premise Exch 2003, 2007 & 2010,

Lotus Notes, Google Apps, 3rd Party Hosted providers like Rackspace, GoDaddy to Office 365

and resolve any issue they may encounter while doing so.

• Also help Users migrate their Public Folders from On-Prem Exchange to Exchange Online (W15)

• Proficient in providing Pre-requirements, Recommendations and act as a consultant when

required for our Enterprise customers during Cut-Over, Staged, IMAP and Remote Migrations

(Hybrid Deployment).

• Troubleshoot Mail flow, Free/Busy, Mailbox Move failures, Hybrid Configuration wizard failures

in a logical/systematic manner to ensure a faster resolution and a satisfied customer.

• As a Microsoft Office specialist we troubleshoot issues with MS Office Installation, Outlook

Connectivity to Exchange.

• Provide assistance to customers regarding general office 365 administrations and user

management.

• Hands-on experience of working on Exchange Online, Exchange 2010, 2007 server and Active

Directory.

Qualification University/Board Year of Passing

BE (IT) Pune University 2012

J&K State Board

H.S.C 2008

J&K State Board

S.S.C 2007

ACADEMIC QUALIFICATIONS:

KEY SKILLS

Proficient or familiar with the following Concepts / Tools:

C, C++, SQL.

Diploma in Manual Testing with A+ Grade.

Automation Testing, QTP (Quick Test Professional), LoadRunner

QC (Quality Center)

Office 365 concepts and Issue troubleshooting.

Excellent Analytical Skills, Team Management, People Management, Time management and

Management Skills.

Certifications:

1. Microsoft Certified Professional: Core Solutions of Microsoft Exchange Server 2013

2. Microsoft Certified Professional: Installing and Configuring Windows Server 2012

3. Microsoft Certified Professional: 70-346 Deploying Office365

4. Microsoft Certified Professional: 70-347 Administering Office365

PROJECTS UNDERTAKEN

Mind Scripts Technology Training Solutions

Duration: 2 months

In-Flow Inventory Management System

Role: Have worked on the Customer Module

Project Description

InFlow Inventory Management System is primarily used for specifying and identifying stocked

goods, replenishing depleted stocks and tracking movement of stocked goods. The scope of inFlow

Inventory Management system involves replenishment lead time, carrying costs of inventory,

Inventory valuation, inventory visibility, physical inventory, replenishment and demand

forecasting.

B.E Project

Duration: 1 year

BlueMall: A Bluetooth based advertisement system for commercial areas

Technology: MY SQL, Java, Bluetooth wireless as an access point

Role: Have worked on Access Point and Customer Module

Project Description:

Advertising on mobile devices is one of the new needs and has demonstrated to have a large potential due

to the very personal and intimate nature of the devices and the possibility of reaching a broad range of

targets. This system aims to present a context-aware pervasive system for advertising in large commercial

areas. BlueMall uses Java and Bluetooth wireless technology making it a very portable system .

STRENGHTS:

Confident, Determined, Hard Working, Quick learner, Positive thinker.

HOBBIES:

Sketching, Singing, playing badminton.

PERSONAL PROFILE:

Gender: Female.

Date of Birth: May 15, 1990.

Citizenship: Indian.

Languages: English, Hindi, Kashmiri, Marathi.

Address: Flat No-14, Karishma Heritage, Ajmera Road, Morwadi, Pimpri, Pune

Behind City international School, Pune- 411018.

Declaration:

I hereby solemnly declare that the above furnished particulars are true to the best of my knowledge and

belief.

Place: Pune

Date:

SHIVA

NEE RAINA

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