Cathy L. Pugh, LVN

*** *. ******* ***

Compton, Ca. 90221

562-***-**** Cell

Email: acgsbm@r.postjobfree.com

Objective:

To obtain a position where I can utilize my experience as a Licensed

Vocational Nurse / Admission Intake Coordinator and become part of team

that has opportunity for growth.

Education:

1994-1997 Long Beach City College

4200 Carson Street

Long Beach, CA

Nursing / General Studies

1977-1979 Lynwood High School

Lynwood, CA.

High School diploma

Experience:

Heartland Home Health, Hospice & Infusion Admission Coordinator 2006-

Present

I currently work as an LVN, Admission Intake Coordinator, processing new

referrals for various Hospitals, Doctors' offices and patients / families

calling independently for Home Health, Hospice and Infusion / Enteral

needs. I receive and process referrals for branches located in LA, Orange

and Riverside Counties forwarding patient information to appropriate areas,

confirming receipt and provide current status updates at the time of the

referral. I verify various types of insurance (Private, Medicare and Medi-

Cal) to obtain authorization for services to be rendered. I am responsible

for introducing patients and or their families to Heartlands program while

discussing services ordered and to verify patients' information. Contact

Doctors' offices to take verbal orders and request any missing patient

information.

I assist with scheduling patient and or family with the Admitting Team,

confirming face to face encounters between Doctors and patients have been

scheduled while confirming this interaction has taken place per Medicare

guidelines, ordering DME as needed and scheduling patient transportation to

their private residence or skilled nursing facility. All referrals are then

input into Heartlands Horizon / Vantage Point system.

I facilitate morning stand up call between the Administrators, Sales Team

and Regional Director for all branches to provide current census and

patient updates for those who came on service within the past 24 hours. I

ask the team for any updates on pending referrals. All information

collected is updated in Horizon / Vantage Point System and current

patients' records are updated accordingly.

Patients / family call backs are made weekly, bi-weekly and monthly to

patient's not currently on service or previously discharged to follow up on

their current status, information gathered is documented.

I take calls from patient / families related to hospice services listen to

what their needs are and direct / connect them with pertinent community

resource as needed.

I am responsible for in-servicing all new Account Representatives to

Heartlands Intake Admission procedures.

Harbor UCLA Medical Center 2005-2006

Worked in at a acute psychiatric facility floating to Psych ER, Psych CRU &

Psych 8 West assisting adult patients with ADLs which included disbursement

of medication, education, transcribing and entering Doctors orders into

database and making team assignments while assisting team members. My IV

certification was obtained during my tenure at this facility.

Mobile Home Extended Care 2004 - May 2005

Provided one to one skill care to pediatric patient, tending to patients'

ADLs, administrating medications, providing treatments (Trach care, G-Tube

Feedings, Wound Care & Breathing Treatments); maintain patient supplies par

levels, scheduled patients' appointments & assist Home Health Occupational

Therapist as needed.

Trinity Care Home Health 2000-2004

Provide one to one skill care to teenage/young adults, assisting with

ADLSs, administering medications, providing treatments as needed, maintain

supplies/ordering and scheduling outside appointments.

College Hospital 1997-2002

Provided skill care in a short term psychiatric hospital assisting clients

ranging from youth to geriatrics in medication distribution/education,

ADLs, assistance/teaching in coping skills, doctor assistance (taking

phone/verbal orders), assisted charge nurse with client projected goals.

Backup secretarial coverage adding new clients to Hospital system, updating

clients' medication information with accuracy and time sensitivity to

medication disbursement times and proctored new employees to hospital units

as Medication Nurse .

Xerox Corporation 1984 -1995

Lead Administrative Assistant supported 10 Service Managers, 150 Field

Service Technicians & various Sale Representatives/Managers with typing

memos/proposals, answering heavy phones, keeping files, ordering yearly

company vehicles, registrations and servicing. Processed employees expense

reports for company and personnel vehicle. Ordering/maintaining beeper

services, collecting/distributing weekly data to appropriate personnel and

administered/scored Service Engineer Technical test for new hire prospects

and proctored contracted administrative employees.

St Francis Medical Center 1977-1984

As a student during my tenure worked in various departments starting in

Housekeeping, Maintaining the Business Department, Outpatient Billing -

Billing of patients' private insurance, Nutrition Departments - Assisted

with meal preparation/distributing of meal trays/nourishments and Out

Patient Pharmacy, under supervision/direction of Pharmacist, assisted with

preparation of discharge medications, typing of medication labels,

dispensing of medications and auditing/billing of inpatients' medication

sheets.

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