Kenneth L. Sena **** N. *** Ave

rd

505-***-**** Buckeye, AZ 85326

SUMMARY

Supply Specialist with extensive experience in Customer Service, Department of Energy

Contracts, Supply Requisitions, Purchase Orders, Warehouse Operations and Management.

Strengths include organizational skills, efficient completion of tasks, project planning and

implementation, problem resolution, computer skills including Office 2007 and proficient with

all office equipment. Expertise is diverse and includes budget controls, client visits, purchasing,

and prototype requisitions.

EXPERIENCE

Esurance 2014- Present

Loss Reporting Representative

• Taking New Claims for insured and non-insured through Esurance.

• Transferring incoming call for existing claims to adjuster

Sandia Office Supply 2007 - 2014

Contract Coordinator

• Monitoring and mentoring calls from customers regarding all aspects of customer service

• Maintain and service LANL, SNL, Honeywell and NSTec accounts, by volume and

dollar for location within the guidelines mandated by Department of Energy Contracts.

• Create Pricing schedules, maintaining and auditing the integrity of the ICPT contracts.

• Gained knowledge of Oracle and being able to create reports and pull records.

• Experience in Microsoft Office

• Able to multi task

• Reconcile all payment sheets provided by po and internal invoice numbers.

The Plus Group

Contract Administrator 2006 – 2007

• Semi- Annual Meetings

• Maintaining Scope of Work for 14 contractors

• Research and Resolution

• Customer Service to Vendors and Requestors

Large Office Supply Compnay 1990 – 2006

Customer Service Lead Albuquerque, NM

Monitoring and mentoring calls from customers regarding all aspects of customer service.

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Maintain and service two largest accounts, by volume and dollar for location within the

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guidelines mandated by Department of Energy Contracts.

11 years experience in maintaining all aspects of National Laboratory account including

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pricing, customer service, catalog maintenance, procurement of office products,

ergonomic products and vendor shows.

Research and Resolution for internal and external customers including tracking orders,

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issuing credits and identifying problem accounts.

Multitasking including purchasing, accounts payables and warehouse duties.

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Maintaining all record management for location.

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Two years warehouse experience including stocking, ordering and inventory control.

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Met service guarantee of 95% and above for past 11 years in accordance with DOE

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contracts.

Conducting bi-annual pricing audits mandated by DOE.

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Supervise, train and maintain staff in accordance with DOE contracts.

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Inventory control for National Labs assisted with location inventory and audit controls.

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Arranged internal and external customer appreciation events.

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DOE clearance.

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Roberts Oil 1989-

1990

Assistant Manager

• Duties included opening and closing of station, inventory of gasoline and

convenience store

• Train and supervise employees

• Daily records including scheduling, processing bank deposits and gasoline fill

levels.

TMA/Eberline (Thermal Analytical) 1987-1989

Purchasing Agent/ Warehouse

• Daily mail distribution and sending radiation detection equipment to sites

throughout the country.

• Purchasing radiation detection equipment

• General purchases for two Albuquerque locations

Kinney Shoes Store 1978 - 1987

Assistant Manager / Sales Associate

• Managed employees and train new hires

• Daily and weekly records of business including daily sales reports, commissions and goal

setting for sales associates

• Stocking and Inventory control including checking in and verifying invoices of

shipments, payroll and service customers.

• Met all sales goals

Contact this candidate