A T T ERBURY ST . NORFOLK, VA *** **

MARY acgsb2@r.postjobfree.com

H ME: ( 7 5 7 )85 5 - 5 095 /CELL: ( 7 5 7 ) 5 46- 465 0

O

MARY WIL O. SARINO

OBJECT IVE

To obtain a se cre tarial or cle rical position in a dy namic company that will allow me to contribute my abilitie s,

qualification and e xpe rie nce for the de ve lopme nt of the organization.

PROFESSI ONA L EXP ERIENCE

ay 20,2013- June 1, 2014 Nit to Denko Autom otive Chesapeake, VA

M

Customer Service Agent/ Producti on Control Assi stant

Handle customer inquir ies, provide stat us of purchase orders, complai nts, deliver y questi ons and locate

resources for problem resolut ion and design best-opt ion solut ions. Checked stock availa bili ty to fil l schedule

deliver ies. Provided fri endly advice to external customer s, promoti ng Nit to Denko’customer -ori ented image.

s

Provided comprehensi ve admini str ati ve and producti on support to supervis or and staff . Scheduled and atte nded

meeti ngs, took minut es: edited and dist ribut ed meeti ng minut es. Order ed suppli es and acted as prima ry point of

contact wit h vendors. Assi sted in the preparat ion of month- end report . Double check all monthl y store

inventor y stat ements for accuracy. Sorted invoices and scanning documents into computer . Record keeping

and fil ing at the end of shift .

January 2013- Apri l 2013 Wells Fargo Bank Norfol k, VA

Teller

Handle the tasks of providi ng excell ent servic e and assis t customer s in succeeding financi al goals.

Responsible for processi ng customer 's transa ctions to help manage their finances . Perform the tasks of findi ng

ways to make financi al servic es more convenient by assis ting customer s sign up for online banking servic es.

Handle responsi bil iti es of recommendi ng additi onal products and servic es to meet customer 's requir ements .

Perform the tasks of recommendi ng customer s to Wells Fargo partner s. Handle responsi bil iti es of maint aini ng

and balanci ng cash drawer s.

August 13, 2005-April 1, 2012 De lta Airline s Norfolk, VA

Airline Custome r Se rvice / Ticke ting Age nt

Cultivate d positive and e nduring re lationships with custome rs, and de aling with passe nge r inquirie s about flight

sche dule s. Monitor flight information to e nsure an on-time de parture . Assist passe nge rs in the boarding gate are a to

ge t onboard the aircraft in a time ly manne r. Proficie nt in dome stic and inte rnational che ck-in proce ss, and guide s

custome r to be familiar of using the kiosk se lf-che ck in. Follow prope r proce dure to e nsure passe nge r’safe ty at first

s

point of contact. H ndle d various conflicts during flight inte rruptions and solving proble ms for passe nge rs to me e t

a

the ir ne e ds. Supe rvising the loading and transportation of baggage and various goods. Assigne d to a position

involving cash transactions, filing and ke e ping re cords, make copie s and se cure ticke t counte r be fore shift e nds.

SUMMA RY OF Q UA LI FI C A TIONS

● Nine y e ars of e xpe rie nce .

Committe d to prompt se rvice for the utmost custome r satisfaction

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Thorough knowle dge of aviation/airport ope rations.

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Profound knowle dge of important proce sse s and proce dure s of Airport ticke ting and re se rvation bookings

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Ability to work e fficie ntly e ve n in poignant custome r situations and complicate d transactional practice s

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Ability to work re le ntle ssly and compe te ntly e ve n for long durations

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Proficie ncy in both writte n and oral communication skills

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Good computational skills and practical knowle dge of Microsoft Office, inte rne t and othe r re le vant we b-

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base d applications

● Proficie ncy in ty ping and data e ntry skills

EDUCAT ION

2012 - Pre se nt Tide wate r Community Colle ge Norfolk, VA

Associate s de gre e in Accounting- De gre e in Progre ss

2001-2005 Booke r T. Washington Hgh School

i Norfolk, VA

Ge ne ral Education Diploma (2005)

LA NGUA GES

Flue nt in English and Tagalog

REFERENCES

Available Upon Re que st

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