David A. Cole

** ************ *** ********, ** **416

H: 973-***-**** Cell: 551-***-****

acgs9n@r.postjobfree.com

SUMMARY

Highly accomplished Customer Service professional, with a proven track

record of providing superior Customer experiences. I have uncovered cost

savings, think outside the box in resolving issues, and maintain favorable

relations with a strong attention to detail.

AREAS OF EXPERTISE

. Data Entry

. Order Entry

. Consultative Sales

. Customer Retention

. Quality Control

. Credit Analysis

. Educating Customers

EXPERIENCE

Client Services Representative: June 2014 - November 2014 LoanLogics,

Mount Arlington, NJ

. Distributed daily rate bulletins, guideline updates to Lender

Management

. Updated passwords, and activations of the existing investors for

clients

. Expedited client requests on guideline and pricing challenges

. Trained clients on navigating the loan decisions platform

. Updated quarterly tables for clients on particular investors

Loan Opener: 2012- 2013 American Financial Resources, Parsippany, NJ

. Analyzed documents, disclosures, DU/LP Findings, financials

. Ordered title work, flood certifications, and Tax Transcripts

Document Manager: 2011 -2012 The Money Store, Florham Park, NJ

. Educated clients on the time sensitivity of documents

. Sent out disclosures to clients and communicated to get the

disclosures e-signed and sent back.

. Collected supporting documents from clients and submitted loans to

Processing.

. Supervised staff and educated them on how to get the disclosures out

to clients.

Customer Service Technician: 2007 -2011 Flextronics Corp, Verizon Wireless

Account, Somerset, NJ

. Assessed Warranty & Upgrade status on customers' accounts.

. Troubleshot cell phone problems and reached resolutions.

. Provided customers options and cost savings on their monthly cell

phone bills.

EDUCATION

BA Degree Business, William Paterson College, Wayne, NJ

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