Adi Hamshari

Edgewater *****-Chicago-Illinois

Mobile Number: 312-***-****/ Email: acgs7x@r.postjobfree.com

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Business QA Analyst

An experienced, disciplined, and highly-motivated Business consultant who

has worked on a wide range of projects within both the Public and Private

Sectors. A accomplished and fluent communicator with strong investigation,

problem-solving and decision-making skills, combined with a pragmatic

approach and sound business acumen. Highly accomplished with a verifiable

track record in fields such as analysis and gathering, business process and

projects requirements. To obtain a challenging leadership position in the

organization by applying creative problem solving and lean management

skills to achieve optimum utilization of its resources and maximum profits.

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Highlights:

- Business systems Analysis. - User Acceptance Testing (UAT).

-Financial services solutions (Banking) -

Project life cycle (SDLC). - Customer service orientation

- Quality Assurance (Hp Quality center)

-Business Requirement Document/Specification requirement document -

Oracle 10g

- UML (Use Case, Activity, Class, Sequence & Object diagrams)

- Microsoft Visio, Rational Rose

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Professional Experience

NCR Corporation

(Global leader in consumer transaction technologies)

June 2012 - Present:

NCR - Abu Dhabi -UAE

Business Consultant

- (1st line of Support) Continuous support to resolve all IT (servers,

workstations & ATMs) issues that might arise at the client side.

(Pre-sales) Assist Sales team in conducting meetings, presentations &

Solution Implementation accompanied with pragmatic training if new

products arise.

- (Requirement Gathering) Interface with clients & gain understanding of

functional and non-functional requirements (Preparing BRDs, SOW

sheets).

- (QA Analysis) Analyzing Bank issues plus implementing configuration

changes, suggest solutions and determining CRs (change requests).

Implementation of End-User UAT testing including preparation of

documents, test cases (QA) and sign-offs.

- Managed, implemented, tested & supported IT projects such As:

. Gasper Exchange project (monitoring cash withdrawals & cash deposits

solution).

. Mobile cash withdrawals project.

. CMS (marketing Campaigns solution) project.

. McAfee SolidCore (security solution) project.

RS2 Software-Malta

A global provider of business driven electronic card payment software

systems

Business/Systems analyst

Jan 2010 - May 2012

Work closely with global clients (Banque Saudi Fransi- Riyadh Bank) to

gather & analyze their requirements through an issuer-acquirer Specialized

software system called Bankworks. Moreover; working closely with the global

card schemes (e.g. Visa, MasterCard and American Express) and have access

to their suite of testing simulators allowing you to perform quality

assurance testing activities (SQA).

- 1st line of support to fix the clients' issues.

- Requirement Gathering for new projects/ developing Change Requests

(CRs) with intensive impact testing.

- Creating Business Requirements Documents (BRDs).

- Database testing by Executing SQL Queries to discover the root cause

of the issues.

- Perform quality assurance testing to maintain SDLC.

- Contacting developer's team to Customize software as per the

requirements gathered.

- Write user manuals, Experienced in structuring use cases, activity

diagrams, UML & structured analysis.

- Implement solutions at client side.

Aspire Services- Jordan

An outsourcing Software Engineering and Quality Services company managing

weightwatchers.com

Quality Assurance Analyst

August 2008 - November' 2009

- Participates in requirements review and Requirements analysis,

(Collaborates with business Team leaders on the identification,

analysis, recommendation and delivery of solutions to business

problems).

- Writing test cases, Documenting QA Procedures, conduct manual testing.

- Execute test scripts and document the results in Hp Quality Center.

- (Database testing) Executing SQL Queries to check the data integrity,

data accessing, query retrieving, modifications, updating and

deletion. Test the impact of front end operation on the backend

tables.

- Implement and maintain test automation via QTP Automated Testing Tool.

- Provide reporting of testing results.

- Monitor Help desk screen to insure that requirements, specifications,

design (SDLC) was properly applied to obtain customer satisfaction.

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Education and Certifications:

- Bachelor's in Business Information Systems, University of Jordan,

Amman - Jordan - 2008

GPA: 3.15 / 4

- LAN Switching Training, Cisco TAC-Estartra. Oct 2008 -

Jan 2009

- MCSE / MCP Certified April - June 2008

- CCNA Certified June 2008

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Contact this candidate