ERICA COLLARD

***** ****** ***** ****

Conroe, Texas 77385

281-***-****

acgs4e@r.postjobfree.com

Objective Looking for an opportunity to be a part of a company that will allow me an opportunity to learn

and to also enhance my skills.

Experience

February 2012-present Visible Changes Salon

Chemical Specialist

• Trained in the application of color, perms, relaxers and more

• Interact with clients to evaluate their needs providing them with color ideas, tips, advice and

options

• Special consultations with clients who have extensive physical hair damage, offering a plan of

corrective action

• Communicate with clients to ensure customer satisfaction

• Maintain customer records

• Schedule appointments and maintain calendar

• Trusted with essential equipment and materials

April 2009-February 2012 Academy Sports and Outdoors

Customer Service/Team Lead

• Greeted and provided assistance to customers, providing additional return policy information when

needed

• Served as a liaison between unhappy customer and cashiers when necessary to resolve problems

• Answered multi-line phone providing customers assistance

• Supervised cashiers and also ensured nightly close of cashier’s cash drawers

• Maintained assigned cash drawer, processing sales and return transactions

• Balance and audit assigned cash drawer at end of shift and complete paperwork for money

drop/deposit

• Process fund transfer requests (make change) for cashiers

Skills

• Microsoft Word, Excel, and PowerPoint (basic knowledge)

• Excellent Organizational and Time Management

• Strong Customer Relation experience

• Proper phone etiquette

Education

Cosmetology Operator license, 2010

Lone Star College, Kingwood, current

Oak Ridge High School 2010

References Provided upon request

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