David Ricardo Rodr guez

*** ****** **.

Crowley, TX 76036

Mobile 903-***-****

Email acgs3e@r.postjobfree.com

Education: Associates in Applied Science

Network Support

Tarrant County College

December 2002

Associates in Applied Science

Personal Computer Support

Tarrant County College

May 2002

Certifications:

ACTIVE:

CCNA

CCNA Voice

CCNA Security

CCNP

Secret Security Clearance used for Department of Homeland

Security (Public Trust)

Professional Experience:

Citigroup

May 2011 - 11/14

Network Analyst II

. Review, and approve or reject as appropriate, all network

related Change requests.

. Attend Change Control Review meetings to discuss changes with

Engineering, Senior Management and Business groups as

necessary.

. Implement scheduled network changes from Cisco devices to

Juniper, F5, Netscalers, perform network checks and manage

the acceptance process.

. Perform IOS upgrades to devices listed above

. Update inventory of devices as required post change.

. Perform routine network maintenance from Cisco devices

ranging from 2600s to Nexus

. Ensure written operational procedures are kept current and

accurate

Verizon

May 2005- January 2011

Telecom Tech - Telecommunications Engineer

. Dedicated staging technician for Department of Homeland

Security. Responsibilities include configuration and test of

all DHS equipment.

. Work with assigned DHS install engineers on any equipment or

configuration issues that come up while staging the

equipment.

. Routine testing of telecommunications and data equipment,

troubleshooting and replace components.

. Work with all types of routers and switches, including Cisco,

Juniper, Nortel, Adtrans, Visuals, etc.

NEC/TRG

Dec 2004-April 2005

Network Engineer

. First point of contact for NEC affiliates supporting their

networks. Troubleshot priority 1 network down issues.

Replaced equipment when needed. Upgraded routers and switches

IOS when needed. Troubleshot with Cisco TAC on issues that

could not be resolved.

. Monitored the NOC for events and resolve if any issues arose.

Supported clients: Children's Hospital, Exempla, SF College,

many others.

. Responds to customer concerns regarding CISCO products and

issues.

. Devices included but not limited to Cisco 6509s, 2600s,

7200s, 3500 series with CATOS and IOS, PIX 515s.

State Farm Insurance/Spherion

2002 - Dec 2004

Service Desk Analyst

. Support State Farm associates by troubleshooting network

connectivity for office workstations, servers, routers, and

switches

. Troubleshoot office equipment for the entire organization

including: scanners, laser printers, palm pilots,

workstations and laptops

. Guide associates through software procedures and system

access

. Assist with deployment of new software

. Train associates on Microsoft Office and State Farm internal

software

. Proficient Knowledge of Microsoft Office 2000 products,

Microsoft NT and XP

Earthlink

2001 - 2002

Technical Support Representative

. Responsible for supporting end users with Internet connection

problems

. Established DUN (Dial-up Networks) and troubleshoot PPP

connections from WIN3.1 to WINXP and MAC, so the customer

could connect to the Internet through Earthlink.

. Troubleshoot clients such as Outlook, Eudora, Netscape, etc.

by correcting the POP and SMTP servers for the retrieval and

sending of mail.

. Served as end user liaison on-site, in field, and on the

phone.

Languages: Fluent in English and Spanish

Network Technologies

Routers: 806, 2651xm, 1841, 3725, 2801, 2811, 2821, 2851, 2901, 2911,

2921, 2951, 7200, 6509, 4006,

Switches: 2924; 2950, 2960, 3550, 3560, 3750, NM-16ESW-RF switch modules,

6509 CATOS

IP Phones: 7960g, 7941g, upgrading phones to SIP and SCCP

Call Manager 8

F5 Bigip

Applications

Windows 95, 98, 2000 Server, XP, Win7

Microsoft Office: Microsoft Word, Excel, Outlook

QIP, Service Now, Alterpoint

Contact this candidate