Mildred Miller

PO Box ****

Smyrna, GA *****

acgs39@r.postjobfree.com

770-***-****

Dedicated, service-focused professional seeking a work-at-home position that will allow me to showcase my skills and knowledge. High degree of customer service and interpersonal skills to manage support and resolution in a timely, accurate manner. Possess active listening skills. Exceptional ability to utilize multiple applications simultaneously. Strong communication skills. Self-starter and goal-oriented.

WORK EXPERIENCE

Fairfield Inn, Night Auditor

October 2011-2013

• Greeted guests upon arrival and ensured a pleasant check-in experience

• Maintained contingency reports which reflected the arrivals, inhouse occupancy and due out.

• Effectively communicated with staff concerning incidents or concerns with hotel or guests

• Followed the specified procedures to audit the shift closing of all front office staff.

• Balanced the audit for accuracy

Front Desk Clerk

May 2011 September 2011, Residence Inn, Hoover, Alabama

• Checked guests in and out of the Hotel.

• Issued room keys

• Collected payment

• Ran various reports on the computer for management

• First line of customer service for a lodging property

Customer Service Representative

2007-2011, West Corp, Omaha, NE

Virtual Call Center

• Inbound call processing.

• Processed payments on cell phone accounts

• Made changes according to requests

• Cell phone troubleshooting

• Utilized applications in a virtual call center environment

• Used several windows simultaneously

Customer Service Representative

2007– August 2011, Kelly Services, Birmingham, Alabama

• Team Lead in overseeing the development of an Anti-Money Laundering department that was built from the ground out using a general outline provided by management

• Helped insurance agents complete Anti-Money Laundering training and obtaining certificates of completion.

• Appointed licensed insurance agents

• Merged duplicate accounts in computer

Front Desk Clerk

2006-2007 Birmingham Marriott, Birmingham, Alabama

• Checked guests in and out of Hotel.

• Booked and modified reservations

• Processed Room Service orders

• Processed incoming calls at the At-Your-Service Help Desk

Reservationist/Night Auditor

2002-2006 King and Prince Resort, Saint Simons Island, Georgia

• Booked, modified reservations

• Sent confirmation letters to guests

• Monitored overbookings in 2- and 3-bedroom villas

• Sales Department Support

EDUCATION

Central Georgia Technical College 1999-2000. Medical Transcription

Certificate 2000

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