R esume

N. KR IS H NA K U MAR

***/*,*** * ****,1st B B lock,

7th M ain, Byrasandra East, Jayanagar,

B angalore-560011

Phone : 990*******;

E mail: k acgruj@r.postjobfree.com

C areer Objective

Self-motivated professional who can cooperate with an organization in the visioning of a business

s trategy and execution of an aggressive project plan. Driven by new challenges with skills in

Goal setting, Time management, Team building & leadership, In ter-personal skills and

Consulting.

PROFILE

• Result-oriented Professional, currently serving as a Consultant at Riverdisk Technology

Consulting Pvt Ltd.

• Offering nine years of corporate experience across various industry segments.

PROFESSIONAL EXPERIENCE

Riverdisk Technology Consulting Pvt Ltd

since Jul 12

B usiness Consultant

• A Key member of Consultant, for Education, Retail, Manufacturing and ecommerce.

• Involved with international clients for pre and post product services.

• Understanding the As-Is business process (based on the business case and role plays),

p reparation of Business Process Master List, To-Be documents, Gap analysis and getting sign-

off of “To-be” document

• Preparation of development functional specification, co-ordination with technical team for object

development, system configuration

• Involved in full life cycle of the project from Project Kick Off, Requirement gathering, Blue Print,

Configuration, Documentation, Go Live, Post Go Live Support and Training Key Users.

• Involved as a Coordinator between the Management, Business Users, and other involved parties

to identify business requirements.

• Involved in the preparation of business process requirement analysis, user requirement

specifications and functional requirement specifications for the implementation in consultation

w ith the Technical team.

• Involved in configuration of Business Partner & Organization structure as per the management

requirement.

• Responsible for defining, analyzing and communicating key metrics and business trends for the

Sales teams.

• Work closely with internal customers to understand current and future business needs. Also

i dentify and analyze any needs and trends requiring special attention

L IQWI D KRYSTAL I N D IA PVT LTD

A ug’07 –Jul12

Member of Technical Team

• Resolving issues and queries to support day-to-day operations.

• Resolving issues, activities including Change Management, service request management with in

S LA.

• Monitoring of the inbound and outbound queues for the data volume/resetting of queues and

u nlocking of queues.

• Resolving all customer/user issues with related to all the transaction such as, sales orders, sales

contracts etc.

• Attended the KT sessions and update knowledge on new incidents.

• Maintain the SLA in ticket solving and weekly reporting.

• Handling tickets in various degree of severity assigned by Help desk.

• Maintain and create Navigation bar profiles.

• Client interaction, understanding the requirements and working on client's requirements.

• Proactively discussed critical issues with seniors for timely Resolution.

AEG IS BPO SERV ICES L I M I T E D

Sep’06-Jul’07

T eam Leader

• Spearheaded efforts in managing a team of fifteen agents servicing Standard Chartered Bank’s

credit cards business.

• Defined a proper Sales cycle

• Responsible for the sales cycle i.e from Leads generation to sales order.

• Make sure that the leads are properly captured in the CRM.

• Coordinating with the various stake holders for the pickup of the documents.

• Ensure a proper follow up process is followed.

• Make sure that Activity and Task of the agents are met.

• Provided Product and Process Training for various teams

• Actively participated in the creation of training material.

• Assisted the Quality Monitoring team by providing regular product and market updates.

GE MO N EY

M ay’05-Sep’06

Team Leader

• Built and maintained relationships with GE Money customers.

• Managed a team of 8 agents

• Conducted product and process training for team members.

• Marketing Campaigns have been organized for Target segment of customers.

• Actively participated in Trade Promotions.

• Guiding the Agents to track the target audience.

• Ensure that the lead becomes a Customer.

• Capture all the clients’ information in the CRM.

• Pre and Post sales Support are provided to the Prospect/Customer.

• Analyze the reports from the CRM and plan a strategy to upsell.

EDUCATIONAL CREDENTIALS

Post-graduate Diploma in Management (P M-H R), 2007

Indian Institute of Modern Management, Pune

H igher D iploma in Softwa re Engineering, 2002

Aptech, Vizianagaram, Andhra Pradesh

B.Sc (Electronics), 2001

Maharaja College, Vizianagaram, Andhra Pradesh

D iploma in Management I nformation Technology, 2000

All India Institute of Management Studies, Chennai, Tamil Nadu

T rained in SAP CR M (Functional)

D ate of Bi rth : 10th Jun 1979

Place: Bangalore K r ishna Kuma r

Date:

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