Experience Summary:

. SAP CRM Functional consultant with 3+ years of experience which

includes 2 end to end Implementations, 2 Support and prototype

development projects

. Excellent understanding of ASAP methodology and involved in two full

life cycle implementations using solution manager.

. Experience in different version of SAP CRM including CRM 6.0 and

CRM 7.0

. Expertise in SAP CRM - Sales, Marketing, Middleware and basic

knowledge of SAP ECC SD Module

. CRM Functional experience includes system configuration using SAP

Best Practices, middleware setup and monitoring, transaction

processing,Marketing, Sales

. CRM Sales & Marketing - Lead Management, Activity Management,

Opportunity Management, Territory Management, Marketing Planning,

Campaign Management, Marketing calendar, Segment Builder,

Quotation, Contracts & Sales order processing

. Well versed with end user training and end user manual preparation

in CRM modules

. Good analytical capability and strong inter-personal communication

and self organization skills

. Strong background designing and deploying integrated solutions with

SAP CRM. Experience in assisting sales team in Pre-Sales to win

multiple deals on SAP CRM

. Strong exposure to Marketing Planning and Campaign Management.

. Configured Marketing functionalities such as Marketing attributes,

Segment Builder, Target Groups, Campaign Management.

. Familiarity with Middleware settings, integrating both CRM & ECC for

master and transactional data processing.

. Configuration of WebUI including Navigation Area, Work Centers, and

Authorizations etc. based as per the Business Role.

Employment History:

Company Designation Duration

QuantumQ Technologies SAP CRM Functional Sep 14 - Till Date

Consultant

Wipro Technologies SAP CRM Functional Mar 11 - Sep 14

Consultant

Work Experience:

Project Name : IREO India Pvt Ltd

Project : SAP Implementation

Role : CRM Functional Consultant

Duartion : Sep '14 - Till Date

Project Description:

Responsibilities:

. Organized and conducted requirement gathering workshops.

. Involved in client interactions and client demonstrations, to

discuss business solutions.

. Involved in process and functional design activities

. Prepared Business blue print document

. Created functional requirements as an input to application design

. Configured the Complete Sales Process which includes Lead, opportunity

management, activity management, Quotation, Sales.

. Configured the Complete Marketing Process which includes Lead

management, Campaigns, and external List management

. Configured the Middleware (Assignment of sites, subscriptions, and

user assignment to sites,Data extraction, Replication of data among

different sites, Initial, Delta and Request download of master data

and transaction data and Queue Monitoring, Modification of filters to

ensure optimization of data replication from R/3 to CRM)

. Prepared test scripts for sales, marketing process

. Responsible for Unit testing, functional testing and integration

testing.

Project :

Project Name : African Minerals

Project : CRM 7.0 Implementation

Role : Functional Consultant

Duration : April'13 - Aug'14

Project Description:

African Minerals Limited is a minerals exploration and development company

with significant interests in Sierra Leone. It is listed on the Alternative

Investment Market (AIM) of the London Stock Exchange, and is now

headquartered in London United Kingdom.The Company is currently focused on

the development of the world class iron ore deposit at Tonkolili and its

related rail and port infrastructure.

Responsibilities:

. Organized and conducted requirement gathering workshops.

. Involved in client interactions and client demonstrations, to

discuss business solutions.

. Involved in providing Solution architecting support during

creation of response to RFPs and resource estimation for projects.

. Involved in process and functional design activities

. Prepared Business blue print document

. Created functional requirements as an input to application design

. Configured the Complete Sales Process which includes opportunity

management, activity management, Quotation, Sales, Pricing etc.

. Configured the Complete Marketing Process which includes Lead

management, Campaign automation, Segmentation and external List

management

. Configured the Middleware (Assignment of sites, subscriptions, and

user assignment to sites,Data extraction, Replication of data among

different sites, Initial, Delta and Request download of master data

and transaction data and Queue Monitoring, Modification of filters to

ensure optimization of data replication from R/3 to CRM)

. Prepared test scripts for sales, marketing process

. Responsible for Unit testing, functional testing and integration

testing.

. Prepared Configuration and end user manuals

Project 2:

Project Name : Surya Nepal Private Limited (SNPL)

Project : CRM 7.0 Implementation

Role : Functional Consultant

Duration : Mar'12 - Mar'13

Project Description:

Surya Nepal Private Limited (SNPL) is an Indo-Nepal-UK joint venture, which

started operations in Nepal in 1986. Surya Nepal is now the largest private

sector enterprise in Nepal and a subsidiary of ITC Limited, India, the

balance shares are held by 20 Nepalese individual & corporate shareholders

and British American Tobacco (Investment) Limited, UK.

The Businesses include sales and marketing of cigarette

Responsibilities:

. Organized and conducted requirement gathering workshops

. Involved in client interactions and client demonstrations, to

discuss business solutions.

. Involved in providing Solution architecting support during creation

of response to RFPs and resource estimation for projects.

. Involved in process and functional design activities

. Prepared Business blue print document

. Configured the Complete Sales Process which includes opportunity

management, activity management, Quotation, Order Management, Partner

determination procedure, Actions, Pricing, Organizationl management,

Status etc.

. Configured the Complete Marketing Process which includes Lead

management, Campaign automation, Segmentation and external List

management

. Configured the Middleware (Assignment of sites, subscriptions, and

user assignment to sites,Data extraction, Replication of data among

different sites, Initial, Delta and Request download of master data

and transaction data and Queue Monitoring, Modification of filters to

ensure optimization of data replication from R/3 to CRM)

. Prepared test scripts for sales, marketing and service process

. Responsible for Unit testing, functioanl testing and integration

testing.

. Prepared Configuration and end user manuals

Project 3:

Project Name : Solvay Chemicals

Project : Support

Role : Functional Consultant

Duration : Sep '11 - Feb '12

Project Description:

Solvay Chemicals is part of the Solvay group, an international industrial

company offering a broad range of products and solutions that contribute to

improving the quality of life

With about 8 100 employees and sales of EUR 2.8 billion in 2011 Solvay

Chemicals is the world's largest producer of essential chemicals such as

soda ash, hydrogen peroxide and sodium bicarbonate.

It is also a global leader in specialty products such as fluorinated

chemicals, ultra-fine fillers, high purity barium and strontium.

Responsibilities:

. Configuration of new transaction types for Sales Transactions,

Business Activity and task.

. Setting up of Organizational Elements and Partner Determination

. Setting up Pricing, Configuring Date, Status and Action Profiles

. Assignment of sites, subscriptions, and user assignment to sites

. Data extraction and Replication of data among different sites

. Initial, Delta and Request download of master data and transaction

data and Queue Monitoring

. Modification of filters to ensure optimization of data replication

from R/3 to CRM

. Developed customizing check reports

. Preparation of Test Scripts, Unit Testing and Integration testing

. Creation of End User Documentation

Project 5:

Project Name : Wipro Infrastrucure

Project : Support

Role : Functional Consultant

Duration : Mar'11 - Aug'11

Wipro Infrastructure Engineering, a division of Wipro Limited, delivers

precision-engineered, world-class hydraulic cylinders, components and

solutions, and truck hydraulic components to OEMs globally in the

infrastructure and related industries. It represents the Kayaba, Kawasaki,

Sun Hydraulics and Teijin Seiki range of hydraulic products in India.

With state-of-the-art manufacturing facilities and extensive product

development and testing facilities, Wipro Infrastructure Engineering has

emerged as a leader in the hydraulic cylinders and truck tipping systems

market in IndiaWipro has recently entered water treatment business and

provides ultra pure water treatment systems and solutions for various

industries.

Responsibilities:

. Configured Action Profile, Status Profile, Transaction types

. Preparation of Test Scripts, Unit Testing and Integration testing

Additional Responsibilities:

. Experienced in imparting SAP CRM training on CR100, CR300, CR600,

CR380 to end users, SAP CRM Functional consultants.

. Involved in client interactions and client demonstrations, to

discuss business solutions.

. Have worked along with business development team and provided

Solution architecting support during creation of response to RFPs

and resource estimation for projects.

. Have been a part of the recruitment team.

. Worked as a principal consultant and helped consultants on multiple

projects in case of difficult problems.

Professional Training Attended:

. CRM Base Custmization,Sales, Marketing, Middleware

. C,C++, Core Java, Servlets, JSP

Education:

. Bachelor of Technology (2010) - Jawaharlal Nehru Technological

University.

Current Location:

Bangalore, India.

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