Mr. William Franklin Cunningham Jr.

**** ******* ** *********, ** 21215 US

Evening Phone: 410-***-****

Day Phone: 443-***-****

Email: acgrrn@r.postjobfree.com

Availability:

Work Schedule: Full-Time

Desired locations:

United States - MD - Baltimore

Work Experience:

Carefirst Blue Cross Blue Shield

10802 Red Run Blvd

Garrison, MD 21117 United States

08/2008 - 07/2014

Hours per week: 40

Operational Analyst

Duties, Accomplishments and Related Skills:

- Provide operational support for daily automated enrollment error system.

- Manage the use of a proprietary access database designed for production enrollment support.

- Work closely with a team of project systems analyst to correct new and existing defects of the

production data environment.

- Assist production and IT management with assessing the requirements of current clients by priority

level.

- Aid in development of future systems related 834 5010 EDI enrollment enhancements.

BenefitMall

Towson, MD United States

07/2006 - 08/2008

Hours per week: 40

Accounts Receivable/Billing Coordinator

Duties, Accomplishments and Related Skills:

- Developed and manage the current delinquency process.

- Provide AR/Billing operations enhancements to programmers.

- Produce imaged recovery documents for billing department.

- Work closely with management teams to coordinate cross departmental projects.

- Provide daily technical support to the Billing Reps.

- Supply carrier audit document support for multiple carriers.

- Developed streamlined termination process to replace previous version.

- Conduct routine Carrier audits (BCBS/NCA/UCCI/JEFFSON PILOT/COVENTRY).

United Concordia

Hunt Valley, MD United States

07/2003 - 07/2006

Hours per week: 40

Membership & Billing Representative

Duties, Accomplishments and Related Skills:

- Review and refine user requests for computer resources including,

hardware, software and support services.

- Review Monthly billing of assigned accounts for discrepancies.

- Advise management on IT support services for HOD applications and operation.

- Coordinate meetings related to business group enrollment & billing.

- Perform research and analysis and make recommendations regarding the method of acquisition.

- Assisting management on financial procedures and automated

reconciliation.

- Develop mainframe application quick functions using macros.

- Responsible for business groups in TX, MD AR and OK.

- Train sales teams to use SQL and Access based query system to

research groups.

- Act as a liaison between IT department and accounting department to meet current goals.

- Assist Automated Ops Dept to improve current corporate wide processes.

Deutsche Bank Alex Brown

Baltimore, MD United States

08/1999 - 07/2002

Hours per week: 40

Pricing Monitor / Mutual Fund Accounting Support

Duties, Accomplishments and Related Skills:

- Provide workstation and application support to Mutual fund accounting group.

- Communicate with financial service vendors to establish systems

integration.

- Perform routine maintenance of all Windows workstations hardware.

- Produced procedure and designed automated system to improve daily Net Asset Value closing

process.

- Worked along side programmers to develop database system to improve data access.

- Plan, organize, and coordinate efforts to improve utilization of IT

systems.

- Created and maintaining monthly reports using Ms Office software.

Education:

University of Phoenix - College of Information Systems and Technology

Phoenix, AZ United States

Master of Information Systems Graduate Business Analytics 11/2015

Relevant Coursework, Licenses and Certifications:

The Master of Information Systems (MIS) program provides the knowledge to successfully apply information systems

theory and principles to address real world business opportunities and challenges to meet the needs of today's information

economy. Under the guidance of practitioner faculty, the graduate student will use innovative digital materials to understand

the development and management of business systems within the organization, to understand and apply the principles of

systems analysis and design, to analyze and evaluate emerging information technologies, and to create project, risk, and

information systems strategic plans.

University of Phoenix - College of Information Systems and Technology

Phoenix, AZ United States

Bachelor's Degree 02/2014

GPA: 3.47 of a maximum 4.0

Credits Earned: 120 Semester hours

Major: BSIT/BSA Program (Version: 006) Minor: AAIT/ITS Program (Version: 012)

Phoenix University Phoenix, AZ United States

Associate's Degree 05/2011

GPA: 3.5 of a maximum 4.0

Credits Earned: 60 Semester hours

Major: Informations Systems Minor: Systems Analyst

Supporting Qualifications and References

Job Related Training:

PRG/210 FUNDAMENTALS OF PROGRAMMING WITH ALGORITHMS AND LOGIC 09/19/2011

CMGT/410 PROJECT PLANNING AND IMPLEMENTATION 02/06/2012

PRG/421 JAVA PROGRAMMING II 03/18/2013

DBM/380 DATABASE CONCEPTS 03/12/2012

POS/410 SQL FOR BUSINESS 04/30/2012

BSA/400 BUSINESS SYSTEMS DEVELOPMENT II 06/10/2013

BSA/411 SYSTEMS ANALYSIS METHODOLOGIES 08/05/2013

BSA/412 SYSTEMS ANALYSIS TOOLS 09/09/2013

CMGT/411 PROJECT PLANNING MANAGEMENT 10/14/2013

CMGT/445 APPLICATION IMPLEMENTATION 12/02/2013

Language Skills:

Language Spoken Written Read

English English English English

Affiliations:

Fieffe Foundation for Bainet Haiti - Board Member

WiseCyborg LLC - Business Systems Solutions - Founder / Owner

ROQSTONE LLC - Founder / Owner

Professional Publications:

The use of technology to answer many of the world’s changes is proven daily. As an IT professional that has a keen sense

for business growth and political impact, there is definitely a need for true Business Intelligence. Regardless of the

objectives you are working toward from cyber security to efficiency in and organizations production data. There is an ever

growing need for communication between the Technology Industry and the Business world. Many companies will explain

how most scope creep situations come from the breakdown in communication. This can be corrected in most Software

Development Life Cycles by understanding what the client, both internally and externally truly can live with as a technology

solution.

References: Indicates professional reference

Name Employer Title Phone Email

University of MD

Anthony Pleasant School of Med Lab Manager 410-***-****

Retired Baltimore

William Cunningham City School acgrrn@r.postjobfree.com

Sr System Retired Teacher 410-***-****

Friends and Family acgrrn@r.postjobfree.com

Michelle Brown Adult Day Services Owner / Founder 410-***-****

Black Belt

John Frost Systems Owner 813-***-****

Business Intelligence/Information Systems CMS OC DE 15 1255603

Contact this candidate