Laura Peckham

I am driven by a desire to do things better, faster and cheaper. I am an experienced and proactive leader with

Profile

strengths in communications, process creation, process implementation, and problem solving. I am a

seasoned project manager with experience in planning, budgeting, collaborating, and managing project

changes. I am a skillful analyst and report writer with practice in margin modeling, forecasting, and change

analysis. I am a capable Salesforce.com platform designer and builder. I also have experience in code

specification writing and testing. I have remained a loyal employee through tenure and dedication. And I

have been promptly promoted with my employers as a result of my capability and work ethic.

Work Experience

SENIOR • Provided SaaS and Cloud Consultant Services to Clients

CONSULTANT • Managed Software Implementation and Enhancement Projects on Salesforce.com Platform

CORPORATE • Designed, Built and Tested Software and Database Reporting

ASSOCIATES • Administered Software Training to Database Administrators, Sales Support, and Sales Field

Fort Worth, TX

• Provided 24/7 On-Call Software Support Services

Oct 2014 – Current

• Managed Sales Operations Team of 15 Employees

SALES • Controlled Annual Operations Budget of $700,000

OPERATIONS • Produced 40+ Invoices Weekly, For 18 Clients and Up To $3.7 Million in Revenue

DIRECTOR • Produced 40+ Payrolls Weekly, For 2,500+ Employees and Up To $2.1 Million in Payroll

20/20 • Reduced Man Hours on Payroll and Invoice Process by 81% Through Automation

COMPANIES • Designed, Built and Maintained Custom Software on the Salesfore.com Platform for 18 Clients

Fort Worth, TX

• Implemented 2 New Salesforce.com Instances

Jun 2008 – Oct 2014

• Given 20/20 Leadership Award in 2013 and 2014, and Nominated for 20/20 MVP Award in 2014

TEAM • Managed Credit Reporting Team of 14 Employees, Across 3 States

LEADER • Organized Department Workflow and Set Department Performance Standards

COUNTRYWIDE • Trained in Federal Regulation and Facilitated Employee Compliance

HOME LOANS • Maintained 99.9% Dispute Response Fulfillment

Fort Worth, TX

• Preserved 97% Dispute Response Accuracy

Jun 2004 – May 2008

INTERNATIONAL • Traveled to Hyderabad, India and Trained 12 Specialists on Credit Reporting Dispute Process

TRAINER • Created Training Materials and Plans

COUNTRYWIDE • Administered Training in Classroom Setting

HOME LOANS • Monitored Performance and Provided Employee Feedback

Fort Worth, TX

• Had India Team Fully Functional Within 45 Days After Launch

May 2007 – Sept 2007

Skills Technology Education

BS/MS Accounting 2015

• •

Experienced Leader Salesforce.com Administrator,

University of North Texas

Designer, Builder, Maintainer, Report

• Confident Communicator

GPA 3.25

Writer

• Skilled Analyst

Associate of Arts 2010

• Code Specification Writer and Tester

• Process Designer

Tarrant County College

Software Trainer

•

• Project Manager

GPA 3.70

661-***-****

acgrrm@r.postjobfree.com

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