James Rhodes

*** *********** *****

Alpharetta, Georgia 30022

770-***-****

Objective

To utilize my extensive technical and managerial experience to obtain a position as

a working supervisor, or independent contractor.

Summary of Achievements

During my tenure as CT Manager finished in the top 5 out of 26 districts in both profitability

and customer satisfaction, finishing 1st 5 of the 9 years.

Guided the process for the installation of approximately 35 CT’s, performing installation

management as well as project management

As Site Manager establishes a 5 year business plan with 4 major hospitals that was

implemented and currently being utilized by institutions, which saved hospitals approximately

$800K a year in service expenditures.

As Technical Support Engineer supported CT, PET/CT and the Ambient Experience for

Technologists, Clinical Engineering and FSE’s.

If problem couldn’t be resolved remotely traveled to site to resolve.

Performed FOK (First of Kind) installations on CT and PET/CT.

Performed FCO’s (Field Change Orders) traveling to various sites assuring that

documentation was correct and assist FSE in its completion.

Won Simplicity Award April 2013 as a result of my project with marketing and service.

Scheduling of TSE’s for training, meetings and 4 different shifts, approve vacations and

associated time off.

Content Manager for our global knowledge base system (KNOVA)

Won Simplicity Award for my scheduling work

Kaizen project lead on AR review cases

Award for “Above and Beyond Performance

Employment History

Neuisys Imaging Solutions

Technical Support Engineer – Freelance 8/18/2014 – present

• Perform remote Technical Support for Neusoft CT products as an Independent

contractor.

Neuisys Imaging Solutions

Operations/Senior Service Engineer/Technical Support Engineer 1/13/2014 –

8/15/21014

• Expand business to new avenues

• Create a more efficient service delivery

• Find alternate vendors for module repair

• Installation Project Management

• Provide Technical Support

• Create/update service keys for remote service

• Mentor service engineers

• Perform service on 10 CT’s

Philips Healthcare Atlanta Georgia

CT Technical Support Engineer 2004 – 1/10/2014

• Provide Technical Support for both Customers and Field Service Engineers with

CT, PET/CT, Ambient Experience and support our Multi-Vendor GE CT

customers.

• Resolved all issues related to hardware, software and networking anomalies.

• Went to site when issues could not be resolved remotely.

• Content Manager for our global knowledge base initiative.

• Project Manager for establishing advanced training on our newest products for

CT.

• Establish scheduling for FSE to attend Final Test and coordinate installations of

our Diamond Select CT’s.

• Coordinate Trade Shows and schedule FSE’s to support the marketing team.

• Provide on-site support with software and hardware Field Change Orders (FCO).

• Perform scheduling for 12 Customer Support Specialists, throughout the country,

approving vacation, scheduling training, meetings and fill in for manager in his

absence.

• Kaizen project lead on Accounts Receivable and its relationship to ageing of

response to appropriate entities.

Philips Healthcare Baltimore Maryland

Site Manager Multi-Vendor 2002 - 2004

• Inventoried 29 Separate Imaging Centers including all related electronics and

enters information into an Excel Spreadsheet, including contract cost to customer

and deficits related to individual pieces of equipment.

• Renegotiated contracts with vendors, cancelled when appropriate, utilized Direct

Reports and Third Party to establish the most efficient service delivery.

• Established weekly meeting with senior staff assuring that direction of program

was being realized.

• Worked with Clinical Engineering assisting to help achieve goals and

opportunities.

• Assisted in the repair of numerous radiology equipment.

Siemens Medical Systems Baltimore Maryland

Site Manager Integrated Service Management 1998 – 2002

• Inventoried over 400 pieces of imaging equipment and entered into an Excel

Spreadsheet.

• Established and submitted 5 year Business Plan enabling Hospitals to utilize

internal Imaging Engineers staff reducing Hospitals extenuators by over $500K.

• Analyzed all service contracts, renegotiated, canceling when appropriate, and

utilized Third Party Organization to assure profitability of program.

• Assured that all service was properly addressed and created a PM schedule for

an entire year.

• Organized monthly meetings with Hospitals Vice President and Directors of

individual institutions discussing success and area of opportunity, outstanding

service events within the hospitals, addition and deletions of equipment and all

related service issues.

Siemens Medical Systems Cary North Carolina

CT Technical Support Engineer 1995 - 1998

• Assisted customers in call avoidance utilizing remote capabilities.

• Assisted Customer Service Engineers with a variety of technical anomalies.

• Provided onsite support resolving both technical and political problems.

• Only TSE providing technical support for EBT as a result of my work with

Imatron and the University of Pennsylvania.

• Attained a high level of expertise on AR line of scanners and was Product Care

Specialist.

• Performed daily Hot Sites Report that was reviewed by the Vice President of

Service.

• Performed weekly payroll as well as weekly statistics for internal QA program.

Siemens Medical Systems Philadelphia Pennsylvania

CT Service Supervisor/Manager 1987 – 1995

• Attended all Sales/Service meetings assuring that all service issues were being

addressed allowing sales to have a friendly atmosphere to establish additional

sales.

• Wrote and negotiated 60 service contracts yearly, meeting customers’ needs and

assuring profitability.

• Performed job evaluations yearly and gave quarterly progress reports.

• Had 14 FSE’s 1 Application Specialist and the repair facility under my area of

responsibilities.

• Attended all construction meetings with both hospital and construction

management to ensure the proper installation of equipment and establish all

needed benchmarks to assure successful installation of equipment.

Education

Union Technical Institute, Eatontown, New Jersey

Associates – Electronics

Other related Education

Biology/Anatomy & Physiology/Economics/Statistics/Project Management

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