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Customer Service Manager

Location:
United States
Posted:
November 18, 2014

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Resume:

Ritamarie Long

E: acgroq@r.postjobfree.com C: 570-***-**** Lexington NC 27292

Sales - Management - Recruiting – Marketing

15+ yrs experience. New business development. Self-motivated. Detail oriented.

Exceptional organizational skills. Timely project completion. Great rapport with

management and non-management enabling a comfortable environment in one-on-one

meetings or group settings. Flexible and versatile, able to maintain a professional attitude

under pressure. Comfortable in deadline driven environments. Excellent team building

skills .

Skills Summary

East coast recruiting – Internet recruiting – Advanced office and home office skills – Word – Excel

Power Point – Outlook - Business to Business sales – General public sales - Marketing – Networking

Customer service - Project Coordinator – Adult educator in business setting and classroom setting

Scheduling Coordinator – Strong computer skills - Stress management services - Love to travel

Professional Experience

D ennis Garberg and Associates – Lenexa KS 2011- Present

• Northeast Regional Manager for grocery store marketing agency

2011 to 2013 – Recruiting, hiring and training up to 8 staffing coordinators who report

results of up to 1200 promotional events weekly. 2014 position redesigned to recruiting /

Client Experience. Recruit event staff through open houses, job fairs, advertising etc. Audit

staff on the job and coach as needed. Work with store management to advance the program.

N CiM – Charlotte, NC – 2007 through 2011

• Scheduling Coordinator / Grand opening Coordinator –

Scheduling Coordinator for up to 100 stores and 350+ independent contractors. Planner and

coordinator for grocery store grand opening events. Recruiting, interviewing, hiring,

coaching, auditing job performance for independent contractors.

P AX – Port Chester NY 2001 through 2011

• Community Coordinator - Federal Exchange Student Scholarship Program FLEX

( Future Leaders Exchange Program). Organize placements for international exchange

students. Worked with school and government officials, local radio and advertising venues

to market the program to the community. Work with schools for rules and guidelines for

accepting the students. Recruit and interview families for eligibility to host students for 8

months on a volunteer basis. Meet and counsel students during their stay in the US. Put

together monthly educational trips for 2 – 8 students ranging from one day to 1 week trips.

H ampton Inn – Pine Grove PA 2006

• F ront desk manager / Hotel assistant manager / Hilton Honors Manager – Welcome

guests, check in, check out, assign rooms, computer procedure training for management,

f ront desk personnel, housekeeping, breakfast personnel. Quality customer service training,

H ilton Hhonors representative.

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Ritamarie Long

E: acgroq@r.postjobfree.com C: 570-***-**** Lexington NC 27292

Zee Medical - Reading PA

• Outside Business to

Business sales, Account

management, new

business development.

Provide high quality first aid, safety, emergency and training products. Marketing sales

presentations. Face

to face cold calling.

E ast Coast Salon Services – Runnemede NJ

• Outside Business to Business. Develop new salon business by face to face cold calling.

Account management. Salon educator for Wella US as well as Wella International hair color

products. Certified Salon educator for Dickson Color ( Canada)

SmartStyle Salon Manager - Coal Township PA

• Manage a staff of 8 to 10 stylists. Recruit, hire, train, payroll, P&L reports. Salon skills

t raining, hair cutting, coloring, perming, marketing your services. Monthly meetings

implementing advanced skills training and company policies. Merchandising, product

knowledge.

Community Service

• Volunteer Emergency Medical Technician / Treasurer for community ambulance

• Volunteer leader for community children’s groups – Baseball, Cub Scouts & International

Future Leaders Exchange Student organizations.

E mployee Training

• Stress Management / Relaxation Training

• CPR First Aid Safety Instructor and Instructor Trainer

• Hampton Inn / Country Inn and Suites - Computer procedure training, quality customer

service training

• Salon skills training, hair cutting, coloring, perming, marketing your services, monthly

meetings implementing advanced skills training and company policies.

E ducation

• M icrosoft Office Certification

• Cosmetology / Cosmetology Manager – PA state licensed

• Certified Relaxation Therapist

• PA Emergency Medical Technician

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