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Amit Pulani

#***-*** ********* ****, ****** City, San Mateo, 94404 (408)656-

**** acgro4@r.postjobfree.com

Summary

. Around 9 years of rich experience in IT industry

. Extensive experience in Network Architecture, Planning & Designing

. Extensive experience as Senior Network Engineer and System Engineer

with Cisco, Microsoft and VMWare Technologies

. Experience in LAN/WAN Network Support for TCP/IP based devices

. Experience in Cisco routers 12410 GSR, 7206 VXR 2600/2800/7200 series,

ASR 9000, 3560/3750/4500/6500 series switches. PIX 515/520, ASA 5500,

NX 7K/5K/3K, WLC 5540,

. Experience in Internetworking with devices such as routers, firewalls

and switches.

. Expertise in Routing- Layer 3, Switching - Layer 2

. Experience with configuration and troubleshooting of Cisco network

. Experience in LAN networking technologies (Spanning-Tree, VLAN, DTP,

HSRP, VRRP, GLBP)

. High proficiency with Routing Protocols (EIGRP, OSPF and BGP), Route

Summarization, Route redistribution.

. Experience in Configuration of Layer 3 Switches and Routers.

. Experience in IP Addressing, Sub netting, VLSM, FLSM and CIDR.

. Good Experience in Layer 4/7 troubleshooting

. Experience in Layer 2 and Layer 3 protocols (i.e. TCP/IP, Ethernet

etc.)

. Extensive experience in Implementing and administering Cisco

Technologies.

. Good experience of TCP/IP fundamentals

. Experience in Avaya 1200 series IP deskphones.

. Good experience in Frame Relay, MPLS, MPLS VPN, V-SAT, IPSEC.

. Experience in CITRIX NETSCALERS NSMPX 7500/9500/21550

. Experience in Cisco ACE 4710

. Experience in Cisco ISE's

. Experience in SNMP tools.

. Good Knowledge in Brocade 6505

. Cisco VoIP deployment (7000 Series).

. Analyzing and troubleshooting network problems

. Experience in DNS, DHCP Server Configuration and Troubleshooting.

. Proficient oral and written communication skills to effectively

communicate with operations and other technical groups for training,

troubleshooting and problem resolution closure, as well as keeping

network documentation current

. Ability to effectively communicate with users and staff of all levels,

as well as external vendors

. Good experience in e-commerce platform

Technical Skills

Network/Protocols: Active Directory, DNS, DHCP, POP3, SMTP, SNMP, FTP,

TFTP, TELNET, SSH, VPN, ICMP, SMB, ATM, VSAT, MPLS,

NETBIOS, TCP/IP, UDP, LAN/WAN/MAN, RIPv1/RIPv2,

EIGRP, OSPF, BGP, IPsec, Multicast, Broadcast,

Anycast (IPV6), ISDN, Frame Relay, T1-

E1,ADSL/SDSL,DTE/DCE, VLSM, Ethernet, FastEthernet,

Gigabit Ethernet, TenGigEthernet, Trucking, IEEE

802.X, ISL, Token Ring, VLAN, DTP,STP, ISL, OSI

model, V.35, X.25, CDP, HDLC, PPP, CHAP, PAP, NFS,

NIS, PoE.

Hardware: Cisco ASR 1000/7300/3800/2800 series Routers,

2950/3560/3750/4500/6500/ series Cisco Switches,

5540/5550 Cisco ASA's, 5500 Cisco WLCs, 3500 Cisco

WAPs, Brocade 6505, Citrix Netscalers MPX

7500/9500/21550, Cisco ACE 4710, Dell Switches

2000/3000.

Server Operating Systems: Windows Server 2003, 2007 and 2008, Linux,

Zentyal, CISCO IOS 11.x/12.x Citrix Netscalers 9.3,

Client Operating Systems: Windows XP / Linux

Software: IBM Tivoli Netview, AT&T Only Tool System, Putty Connection

Manager, Tera-Term, GPS, eNOS, TSRM, Cisco Wireless

Domain Controller. OPNET, HPNNMI, Cacti, Nagios,

Wireshark, Solarwinds, GNS3, Auto Desk.

Certifications:

CCNA - (Cisco Certified Network Associate)

CCNP - (Cisco Certified Network Professional)

DCSE - (Dell Certified System Engineer)

Topic - Improving Agile Methodology through Social Collaboration, Success

with Agile Requirements: Challenges & Opportunities for Scaling Agile and

Traceability in analysis

Education

. Bachelor of Technology in Electrical Engg

. Post-secondary Certificate-Computers, Toronto, CA

WORK SUMMARY

WAL-MART.com, San Bruno, CA

Dec' 13 to Present

Advance Network Engineer - Build Team

Description:

Walmart.com, the web interface of Wal-Mart Stores, Inc. adds the other way

of business revenue and growth. Through its website Wal-Mart had launched

successful programs that enlighten customer needs. Site to Store and Togo

are one of their achievements. Walmart.com continues to strive to make its

valuable customer satisfied and to experience friendly and happy shopping.

Responsibilities:

. Involved in Network Review, Plan, Design and Troubleshoot in e-

Commerce platform.

. Involved in Review/Modify/ Implement every day PROD and QA network

changes.

. Involved in Troubleshooting Layer4/7 issues

. Worked on Citrix Netscaler and Cisco ACE 4710 load balancers

. Involved in Installation and Configuration of Citrix Netscaler and

Cisco ACE 4710 load balancers.

. Hands-on experience with Nexus Platforms - 7K/5K/2K

. Involved with Network architect planning for different projects

. Involved in Design and implementing new branch sites

. Troubleshoot network issues for PROD Site.

. Deployed various network solutions in PROD site

. Coordinated with third party vendors and drive to resolution

. Developed complex global network reference architectures to meet

changing business requirements as

. they occur

. Designed and deployed the reference model of those architectures in a

global production environment

. Involved in Architect, design and deploy network availability,

stability, performance and load

. monitoring systems

. Participated in an annual audit process to ensure all network

infrastructure is architecturally compliant and adheres to Payment

Card Industry Standards.

Environment: Cisco ASR 1000/7300/3800/2800 series Routers,

2950/3560/3750/4500/6500/ series Cisco Switches, 5540/5550 Cisco ASA's,

5500 Cisco WLCs, 3500 Cisco WAPs, Juniper mx80, Citrix Netscalers MPX

7500/9500/21550, Cisco ACE 4710, Linux, Nexus 7K/5K/2K

AT&T, Burlington, NC

Jan '12 to Dec '13

Senior Network Analyst - AT&T World Wide Customer Service

Description:

AT&T is bringing it all together for our customers, from revolutionary

smartphones to next-generation TV services and sophisticated solutions for

multi-national businesses. For more than a century, we have consistently

provided innovative, reliable, high-quality products and services and

excellent customer care. Today, their mission is to connect people with

their world, everywhere they live and work, and do it better than anyone

else. They are fulfilling this vision by creating new solutions for

consumers and businesses and by driving innovation in the communications

and entertainment industry

Responsibilities:

. Involved in Managing IBM Network in US and Canada, and also providing

Network Support.

. Handling the Incident/Change management related issues and work

towards a resolution.

. Responsible for providing real time network resolution to the

customers in case of critical network failure.

. Involved in attending severity one calls for critical network issues.

. Actively participating in resolving internet and intranet related

network issues.

. Bandwidth analysis and reporting.

. Involved in Monitoring, managing & troubleshooting the IBM Network

devices.

. Responsible for remote troubleshooting of devices like Switches and

Routers.

. Solving problems of end-users in accessing intranet and internet.

. Troubleshooting 3500, 4500, 6500 catalyst switches and 7500 7600 Cisco

Routers

. Installed and configured BIG IP F5 8800 load balancers

. Experience in troubleshooting with Cisco ACE 4700 series.

. Deployed Cisco Content Engine 507 for wccp

. Involved in Maintaining Entire IBM US/Canada network.

. Responsible for Coordinating with WAN team.

Environment: Cisco 3500, 4500, 6500 switches, 7500, 7600 routers Cisco

aironet 1100/1200, PIX 520, ASA 5505 BIG IP 8800, Cisco ACE 4700

HP, TX

July '10 - Dec '11

Senior Network Support Engineer

Description:

The world's largest technology company, HP brings together a portfolio that

spans printing, personal computing, software, services and IT

infrastructure at the convergence of the cloud and connectivity, creating

seamless, secure, context-aware experiences for a connected world.

Involved in as a Team Member for Network Planning, Design, Implementation

of Data Center using the Cisco routers and Switches and Communicated with

various levels of management and users to ensure high levels of

satisfaction

Responsibilities:

. Involved in Configuring Cisco 2800, 3700 and 7500 enterprise series

routers.

. Involved in Configuring Routing Protocols like EIGRP, BGP, OSPF, MPLS

and Multicasting.

. Configured Wan Technologies like ISDN, Frame Relay, PRI, OC and ATM

Connections.

. Involved in Design and configuration of Cisco Infrastructure and

Architecture with Core layer switch 6500 Series and Distribution

Layers Switches 3750 & 3550 series.

. Implemented redundancy in network layers using HSRP, STP and VSS

Technologies.

. Setup and troubleshooting of VPN IPSec tunnels, primarily on Cisco

PIX/ASA firewalls.

. IP telephony support for Cisco Call Manager 4.2 (VOIP System).

. Site survey review, Site as-built review, Site installation

instructions Set-up Windows Server 2000/2003 networks, installed

operating systems, and relevant software.

. Setup of the LAN on IEEE 802.3, 802.3u and 802.11b standards with up-

gradation of NOC infrastructures and Group companies Network

solutions.

. Configuring Cisco WAP / Wi-Fi with 4400 Wireless Controller with Cisco

Access Points.

. Configured, Maintained Syslog server and Network Management and

Monitoring tool like, Solar Winds and Cisco Works.

. Performed network troubleshooting on a network that used TCP/IP LAN &

WAN traffic.

. Upgrading IOS versions on Cisco Switches and Router through Cisco

Network Assistance and TFTP.

. Engineering escalated support (i.e. hardware, network, cabling,

mounting issues).

. Created Documentation and Visio Diagrams for End-Users.

. Performed Troubleshooting of IP protocol at layer 1, layer2 and

layer 3 of OSI model.

. Remote Infrastructure Management for client - RAMBUS.

. Managed Active Directory structure with DNS and DHCP.

. Load Balancing with BIG IP 8400 series

. Managed the LAN within the organization

. Involved in Mail Client configuration and Troubleshooting

. Mapping Network Printers, Managing Norton Antivirus Server & clients

. Updating security patches for operating system and various

applications.

. Provisioning of client applications like Oracle, ROSIE and Rpath.

. Managing groups & working on Postini, checkpoint firewall.

. Troubleshooting VPN, Wi-Fi, Palm & Polycom devices

. Configuring and troubleshooting on Term servers via Exceed on Demand.

Environment: Cisco 2800, 3700 and 7500 Windows 2007, Linux Red Hat

Enterprise 5.6, Polycom VTX1000, Exceed On Demand 8. Cisco VPN Client Treo

650/800

Logicalis, Irvine, CA

Jan '09 - June '10

Network Support Engineer

Description: Managing multiple client projects of Logicalis. Involved as a

Team Member for Network Planning, Design, Implementation of Data Center

using the Cisco routers and Switches. Communicated with various levels of

management and users to ensure high levels of satisfaction

Responsibilities:

. Configure Cisco 2800, 3700 and 7500 enterprise series routers.

. Configured Routing Protocols like EIGRP, BGP, OSPF, MPLS and

Multicasting.

. Configured Wan Technologies like ISDN, Frame Relay, PRI, OC and ATM

Connections.

. Designed and configured Cisco Infrastructure and Architecture with

Core layer switch 6500 Series and Distribution Layers Switches 3750 &

3550 series.

. Implemented redundancy in network layers using HSRP, STP and VSS

Technologies.

. Setup and troubleshooting of VPN IPSec tunnels, primarily on Cisco

PIX/ASA firewalls.

. Implemented Cisco Unified Meeting Place 6.0 on Audio on 8106 MP and

7835 MCS.

. IP telephony support for Cisco Call Manager 4.2 (VOIP System).

. Site survey review, Site as-built review, Site installation

instructions Set-up Windows Server 2000/2003 networks, installed

operating systems, and relevant software.

. Implemented Cisco Video Conferencing on 3515 MCU and Cisco gatekeeper

with Life Size and Sony End-Points.

. Setup of the LAN on IEEE 802.3, 802.3u and 802.11b standards with up-

gradation of NOC infrastructures and Group companies Network

solutions.

. Configuring Cisco WAP / Wi-Fi with 4400 Wireless Controller with Cisco

Access Points.

. Configured, Maintained Syslog server and Network Management and

Monitoring tool like, Solar Winds and Cisco Works.

. Performed network troubleshooting on a network that used TCP/IP LAN &

WAN traffic.

. Upgrading IOS versions on Cisco Switches and Router through Cisco

Network Assistance and TFTP.

. Engineering escalated support (i.e. hardware, network, cabling,

mounting issues).

. Created Documentation and Visio Diagrams for End-Users.

. Performed Troubleshooting of IP protocol at layer 1, layer2 and

layer 3 of OSI model.

Dell International Services, INDIA

June '06 - Dec '08

Network Technical Resolution Expert

Responsibilities:

. A core-member of Network Operation Center-IP team

. Configured RIP and EIGRP on 2600, 2900 and 3600series Cisco routers.

. Implemented VTP and trunking protocols (802.1q and ISL) on 3560, 3750

and 4500series Cisco Catalyst switches.

. Upgraded the IOS on 1900, 2900, 3500 series Cisco Catalyst switches

and 2500, 2600, 3600 series Cisco routers using TFTP.

. Worked on installation, maintenance, and troubleshooting of LAN/WAN

(ISDN, Frame relay, NAT, DHCP, TCP/IP).

. Configured Access List (Standard, Extended, and Named) to allow users

all over the company to access different applications and blocking

others.

. Configured STP for loop prevention and VTP for Inter-VLAN Routing.

. Done troubleshooting of TCP/IP problems and connectivity issues in

multi-protocol Ethernet environment.

. Worked on network-based IT systems such as racking, stacking, and

cabling.

. Installation and configuration of Cisco Routers and Switches for IPVPN

and MPLS VPN (L2 and L3 VPN), Internet Requirement with Leased Line,

RF, Dialup, Metro Ethernet and ISDN as last mile

. Troubleshooting the Routing and Configuration Problems of the Managed

Customers

. Team member of the Migration Activity Team to migrate the Non MPLS

customers (IP VPN) to MPLS Network

. Providing training to L1s at regular intervals on troubleshooting

strategy, leading to minimum downtime of customer's network

. Coordinating with backbone/transmission team and international

providers (ISPs) for major outages in their network

. Choose WAN services to meet customer requirements. ISDN, Frame Relay,

ATM

. Uploading of Policies to Cisco Firewall according to client's service

requirements.

. Ensuring timely complaint resolution to achieve the set MTTR

. Take proactive action to maintain the fault rate of customers by

suggesting Network improvements & corrective actions for repeat

complaints

. Reviewing MIS reports of customers on monthly basis & further,

interacting with SLA team for any deviation/breach on the commitments

. Documentation of Managed customer database such as IP addresses,

passwords, interfaces, network diagram

Environment: TCP/IP, Cisco Router Switches, Cisco IOS, Cisco Firewall,

RIP,EIGRP, OSPF, BGP V4, MPLS, LAN, WAN, ISDN Frame Realy, ATM, HSRP, VLAN,

STP, Radius,TACACS

References available on request.

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