SEROP OGANESYAN

Glendale, CA *****

818-***-****

acgrnh@r.postjobfree.com

OBJECTIVE: Warehouse/Customer Service

SUMMARY OF QUALIFICATIONS

Over 10 years of experience providing customer service. Excellent customer

service skills and very approachable- able to provide the best customer

service at all times in order to ensure repeat business and streamline

revenue for employer. Committed, hard worker, quick learner and punctual.

TECHNICAL SKILLS

Speak, read and write: English, Armenian and Russian

Computers: Excel, Word, Type 45 wpm

WORK EXPERIENCE:

2002 - 2009 BCBG MAX AZARIA

Los Angeles, CA

Packer Supervisor

. Prepared and managed departmental budgets

. Supervised the activities of workers engaged in receiving, storing,

testing, and shipping products or materials

. Interviewed, selected, and trained warehouse and supervisory personnel

. Planed, developed, or implemented warehouse safety and security

programs and activities

. Prepared or directed preparation of correspondence, reports, and

operations, maintenance, and safety manuals

. Issued shipping instructions and provided routing information to

ensure that delivery times and locations are coordinated

. Conferred with department heads to coordinate warehouse activities,

such as production, sales, records control, or purchasing

. Reviewed invoices, work orders, consumption reports, or demanded

forecasts to estimate peak delivery periods and to issued work

assignments

. Inspected physical conditions of warehouses, vehicle fleets, or

equipment and ordered testing, maintenance, repairs, or replacements

. Scheduled or monitored air or surface pickup, delivery, or

distribution of products or materials

1993 - 2001 DESIGN SILVER JEWELRY

Los Angeles, CA

Jewelry Sales/Design

. Greeted customers and ascertained what each customer wants or needs

. Described merchandise and explained use, operation, and care of

merchandise to customers

. Recommended, selected, and helped locate or obtain merchandise based

on customer needs and desires

. Computed sales prices, totaled purchases and received and processed

cash or credit payment

. Answered questions regarding the store and its merchandise

. Prepared sales slips or sales contracts

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices

. Maintained records related to sales

. Place special orders or call other stores to find desired items

EDUCATION: Certificate in Security Guard Training School 2014

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