Andrea Rodriguez

*** ****** **** ** #****

832-***-****

Houston,Tx 77090

acgrhz@r.postjobfree.com

*Objective- Obtain a position as a Receptionists and Information clerks with

opportunity for professional growth.

*Qualification Highlights

*Interacted with customers extensively to maintain customer

satisfaction.Greet customers and ascertain

what each customer wants or needs.

*Performed outstanding customer relationship management,ensuring

educated clients, customized products and

services and creative, turnkey solutions.

*Advised customers on the location, selection, price, and use of goods

available from the store, with the aim of

encouraging them to buy and to return to buy in the future.

*Place special orders or call other stores to find desired items. Answer

questions regarding the store and its merch-

andise.

*Confer with customers by telephone or in person to provide information about

products or services,take or enter

orders,cancel accounts, or obtain details of complaints.

*Check to ensure that appropriate changes were made to resolve customers

problems.

*Keep records of customer interactions or transactions, recording details of

inquiries, complaints, or

comments, as well as action taken.

*Resolve customers service or billing complaints by performing activities such

as exchanging merchandise,

refunding money, or adjusting bills.

*Complete contract forms,prepare change of address records, or issue service

discontinuance orders, using

computers.

*Refer unresolved customer grievances to designated departments for further

investigation.

*Experience- Clothesmax#8&1 2006-2013

Veterans Memorial Dr Houston,Tx 77067

Sales person,cashier,customer service

*Solved customer problems and assured satisfaction

*Processed all general customer service requests

*Advised clients on appropriate equipment for their needs

*Maintained positive company image during difficult situations

*Identified problems and directed clients to proper advisors

*Involved with all aspects of customer service and order entry including

solving problems, answering

questions,and working with customers to ensure fantastic service

*Presented a cheerful and helpful manner with customers and colleagues

*Proven excellent communication, interpersonal, and organization skills

*Advised salesman of customer complaints, order cancellations, overdue

accounts, and new business

prospects

-Olga's Clothing 2011-2012

Veterans Memorial Dr Houston,Tx 77067

Sales person,cashier

*Determine charges for services requested, collect deposits or payments, or

arrange for billing.

*Contact customers to respond to inquiries or to notify them of claim

investigation results or any

planned adjustments.

*Solicit sales of new or additional services or products.

*Order tests that could determine the causes of product malfunctions.

-Rodney D. Young Insurance March 2014-June 2014

North Freeway Houston,Tx 770

Coustomer Service Represantive,Marketing

*Prepare forms or agreements to complete sales.

*Contact prospective customers to present information and explain available

services.

*Perform administrative tasks, such as maintaining records and handling

policy renewals.

*Calculate premiums and establish payment method.

*Seek out new clients and develop clientele by networking to find new

customers and generate lists of

prospective clients.

*Explain features, advantages and disadvantages of various policies to

promote sale of insurance plans.

*Education-

2013 AAMA Wesley Houston,Tx

G.E.D

*Secretarial skills-

*Strong attention to detail.

*Outstanding customer service skills.

*Excellent telephone presence and effective interpersonal skills.

*Receive payment and record receipts for services.

*Provide information about establishment, such as location of departments or

offices, employees within

the organization, or services provided.

* Perform administrative support tasks, such as proofreading, transcribing

handwritten information,

or operating calculators or computers to work with pay records, invoices,

balance sheets, or other documents.

*File and maintain records.

Contact this candidate