Personal Resume

Laura Pogue

**** - ****** *****, *.*.

Calgary, Alberta, Canada, T2J 0Z8

Residence 403-***-**** Cellular 403-***-****

acgrbh@r.postjobfree.com

OBJECTIVE

Seeking employment as a sales associate where my extensive experience in

sales and customer service can be utilized

SKILLS OVERVIEW

Reliable, enthusiastic, self-motivated, energetic, adaptable and enjoy

working with people

Eighteen years serving customers in a self employed and corporate

environment

Extensive customer management, administration and public relations

experience

Skilled relationship-builder and able to handle difficult situations and

customers

Respected for integrity and commitment to service excellence

PROFESSIONAL EXPERIENCE

ALBERTA HARDWOOD FLOORING

Calgary, Alberta

February 2014 - Present

SEARS HOME SERVICES

Calgary, Alberta

March 2013 - December 2013

FITZ FLOORING LTD.

Calgary, Alberta

2009 - 2013

THE BLIND MAN

Calgary, Alberta

1996 - Present

Sales Account Manager/Owner

Responsible for promoting products and developing customer relations to

create business opportunities for my window covering company.

Approximately $240,000 in annual sales

Thorough product knowledge of Hunter Douglas, Shade-O-Matic, Abbey, and

Elite product lines

Travel to customers home or office to measure windows, prepare quotes

and provide customer guidance and support to establish the most suitable

product based on customer needs and budget

Develop and manage marketing strategies, business plans and budgets

Contract installer and bookkeeper to manage functions

Resolve any customer, personnel, operational, or product concerns

Manage product ordering, costing, quotes, accounts payable, accounts

receivable, inventory and service orders

Successful in growing the business by focusing on building strong

customer relations and a solid referral base

NOVA GAS TRANSMISSION LTD / NOVA CORPORATION

Calgary, Alberta, Canada

1994 - 1996

Customer Service Representative

Monitored, approved and communicated information to customers on daily

supply demand balancing, system outages, monthly gas balance recovery,

inventory transfers and transportation service contracts

Interpreted and related company policies and procedures for 20 external

customers to ensure complete understanding of NOVA systems

Organized volunteers and charity events

1990 - 1994

Gas Controller

Monitored, controlled and maintained a safe, reliable and cost effective

gas pipeline system utilising a remote controlled computer system

Developed strong business relations with NOVA field personnel,

producers, shippers and connecting pipeline operators to provide

excellent customer service

1982 - 1990

Area Supervisor

Supervised, trained and coached 9 employees in the Gas Measurement

department

Conducted yearly performance reviews, salary administration, budget,

personnel administration and recruitment to achieve the department goals

and objectives

Provided training and guidance to employees to improve efficiency and

prepare them for promotion to the next level

1976 - 1982

Chart Controller

Verified and processed information from charts of customer's gas usage

on a daily basis for month-end billing deadlines

PROFESSIONAL DEVELOPMENT and EDUCATION

Sears Home Services, Fitz Flooring Ltd, and The Blind Man

Customer Service, Sales, Business Development and Manufacturer Product

Knowledge workshops

NOVA Gas Transmission Ltd / NOVA Corporation

Customer Service, Management and Supervisor

training.

Performance Management I, II & III

Interpersonal Skills Management

Introduction to Canadian Natural Gas Marketing

Northern Alberta Institute of Technology

Marketing Program

Travel Advisor certificate

Accounting certificate

ELTON Collegiate

Grade 12 Diploma

References available upon request.

Window Coverings Sales Specialist

Responsible for quoting and ordering Hunter Douglas window coverings on

Direct Connect for up to six Home Builder accounts

Thorough knowledge of all Hunter Douglas product lines and online ordering

system

Provide excellent customer service by resolving any customer concerns or

product issues in a timely manner

Responsible for all warranty work requested by builders

Schedule installers for window covering installations and warranty work

Window Coverings Sales Specialist

Responsible for promoting and selling Hunter Douglas, Levolor, Shade-O-

Matic, and Maxxmar window Coverings

Thorough knowledge of all product lines and online ordering systems

Travel to customers home or office to measure windows, prepare quotes and

provide customer guidance and support to establish the most suitable

product based on customer needs and budget

Provide excellent customer service by resolving any customer concerns or

product issues in a timely manner

Manage all product job costing, quoting and ordering

Work consistently at increasing sales to achieve and exceed monthly

individual sales goal of $50,000

Window Coverings Sales Specialist

Responsible for promoting and selling Hunter Douglas window Coverings

Thorough knowledge of the Hunter Douglas product line and Direct Connect

online ordering system

Travel to customers home or office to measure windows, prepare quotes and

provide customer guidance and support to establish the most suitable

product based on customer needs and budget

Coordinate installation of customer orders for the installers in a timely

manner

Provide excellent Customer Service by resolving any customer concerns or

product issues in a timely manner

Manage all product job costing, quoting and ordering

Work consistently at increasing sales to achieve and exceed monthly

individual and team goals

Contact this candidate