Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Vancouver, WA
Salary:
70,000
Posted:
November 19, 2014

Contact this candidate

Resume:

Resume

Jeffrey M. Otterstad

*****

NE

*th

Ct,

Vancouver,

WA

98685

(360)

953-

9181

acgr9j@r.postjobfree.com

Career

Objective

Highly

motivated

professional

with

strong

management

skills

seeking

a

rewarding

career

opportunity

as

a

Dispatcher

at

a

dynamic

company

like

Tidewater.

Skills

&

Abilities

Skilled

at

learning

new

concepts

quickly.

Work

well

under

pressure.

Communicate

ideas

clearly

and

effectively.

Strong

analytic

skills

with

complex

data.

Ability

to

multitask

while

maintaining

excellent

communication

skills.

Demonstrated

achiever

with

leading

successful

teams,

and

managing

day-

to-

day

business

practices.

Proficient

with

Oracle,

Navision,

QuickBooks,

Share

Point,

and

Microsoft

Office

Products

with

emphasis

on

excel.

Employment

History

11-

2013

to

11-

2014

Lile

International

Companies,

Vancouver,

WA

Branch

Manager

Oversaw

day-

to-

day

operations

and

sales

activities

Coached

employees

on

proper

customer

service

skills,

and

safety

compliance.

Conducted

interviews

and

hired

new

employees

Participated

in

weekly

companywide

sales

to

operations

meetings.

Conducted

monthly

P&L

statement

review

with

key

individuals.

11-

2011

to

7-

2013

Core

Health

and

Fitness

Inc,

Vancouver,

WA

Global

inventory

Control

Manager

Manage

global

cycle

count

program

across

third

party

logistics

companies

and

self

managed

warehouses

located

in

California,

UK,

Germany,

Netherlands,

Spain,

Singapore,

and

China.

Performed

monthly

reconciliation

between

third

party

warehouses

and

the

perpetual

inventory.

Completed

detailed

analysis

on

global

inventories

for

both

Stairmaster

and

star

Trac

Brands

Managed

global

physical

inventories

for

two

brands

totalling

approximately

30

million

dollars

of

inventory

with

15,000+

SKU

numbers.

Publish

weekly

metrics

including

cycle

count

accuracy;

inventory

turnover,

days

to

sell

and

PO

date

management.

3-

2000

to

11-

2011

Crown

Moving

Company

Inc,

Vancouver,

WA

Branch

Manager,

Dispatcher,

Customer

Service

Agent

• Started

in

industry

at

Seattle

branch

in

2000

as

Customer

service

Agent,

promoted

to

Dispatcher

in

2002,

and

advanced

to

Branch

Manager

in

2005

at

the

Vancouver,

WA

branch.

• Consistently

managed

15-

20

employees;

tracking

productivity,

quality

control,

staffing

levels

and

perform

semi-

annual

performance

reviews.

• Held

weekly

meeting

with

sales

staff

to

review

successes

and

lessons

learned

for

previous

week

and

review

future

goals

as

a

team.

• Dispatched

personnel

to

customers’

homes

and

maintain

positive

community

relations.

• Key

player

in

implementation

and

training

of

industry

specific

software

applications.

• Back

up

system

administrator

in

IT

for

100+

user

company.

• Established

service

pricing

for

local

area.

Education

1997

Candidate

for

Music

Education

and

Elementary

Education

B.A.

Central

Washington

University

Referees

Available

upon

request



Contact this candidate