Denise Anne Plant

***** **** **** ***** • Houston, TX 77084 • acgr89@r.postjobfree.com • 904-***-****

OBJECTIVE:

To obtain a position with a well established organization enabling me to utilize my strong organizational skills, analytical

background, and ability to work well with people, eventually leading to a long and lasting relationship in the field of

administration.

WORK EXPERIENCE

Clean Breeze, Self Employed, Middleburg, FL

Cleaning Services, 6/2006 5/2014

• Residential/Commercial Janitorial Services

• Maintained my company records through QuickBooks

CitiStreet acquired by ING, Jacksonville, FL

Numerous Positions held at CitiStreet, 9/2001 2/2006

Sears Pension Benefit Analyst, 2/2004 2/2006

• Control of issuing all incoming documents and open cases to expedite tracking

• Responsible for executive pension lump sum payment audits, forwarded to upper management for authorization

• Completed manual calculations for reconciliation of PeopleSoft system inaccuracies

• Responsible for auditing team member calculations

• Preparation of monthly reports for Director and Supervisor

• Attain microfilm for all dispute cases

Assistant to Command Center/Confidential Citi Employee Benefit Enrollment Representative, 7/2002 2/2004

• Acquisition of recorded calls for supervisor audits, disputed cases, and corporate client requests

• Oversaw call center employees to ensure participant satisfaction goals were consistently met

• Analyzed call volume and average wait times, by managing all team queue times

• Assist Command Center Staff with overflow of daily reports using Excel Spreadsheets

• Answer incoming calls when a Command Center Staff Member was out of designated area or unable to answer calls

• Support the Citi Employee Benefit Team during open enrollment or during excessive queue times

Qwest Health & Welfare Benefit Service Representative, 9/2001 7/2002

• Respond to incoming calls pertaining to a participant’s health and life insurance employment benefits

o Enrollment of new employees and their dependents

o Responsible for adding and removal of dependents due to life changes

o Explanation of benefit handbook

o Change life insurance options

All Lines Insurance Agency, Jacksonville, FL

Licensed 4 40 Personal Lines Insurance Secretary, 4/2000 9/2001

• Responsible for filing all new claims to each insurance company for both commercial and personal lines

• Control of issuing all incoming documents to appropriate departments

• Ensure all aspects of documentation are effectively controlled and maintained by creating a new filing system

• Prepared and maintained month end commission reports

• Contribute to our Personal Lines Department with finishing new applications completed by the Agent

• Assist with overflow of incoming calls for Receptionist

EDUCATION

Florida State College, Jacksonville, FL

Business Administration AAS, Not degreed

Andrew Jackson High School, Jacksonville, FL

Medical Magnet, CNA License Acquired, Class of 1999

Contact this candidate