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Customer Service Sales

Location:
San Francisco, CA
Posted:
November 19, 2014

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Resume:

KIMBERLY S. ROOS

**** ***** ***** **., ****** Pines, CO 80108

Cell: 720-***-**** ( Email: acgr3t@r.postjobfree.com

Senior Executive with exceptional skills in leadership management,

operations, sales and marketing with a proven track record in driving

performance, productivity and profits. Customer focused professional with

18+ years of building strategic alliances with internal departments,

customers and business partners to drive sustainable business growth. Team

leader with impressive communication skills, superior problem resolution

talents, and a flair for building and mentoring high-performance sales,

marketing, and customer service teams.

AREAS OF EXPERTISE

Executive Management * Manufacturing * Sales & Marketing * Distribution &

Customer Service Management P&L, Budgeting and

forecasting management * New Product Development and Market Introduction

* Pricing Disciplines and Strategies * Sales channel development and

management * Branding corporate logo/identity, website, communication

* Key Contract negotiations * Team building and Leadership * Innovative

* Ethical

PROFESSIONAL EXPERIENCE

FLUIDRA USA, Denver, Colorado

June 2009 - Present

(International manufacturer / distributor of consumer products)

VICE PRESIDENT OF SALES - Sales, Marketing and Customer Service

. P & L responsibility of $49M, 4 Business Units, 30 Direct Reports and

18 Independent Agents

. Pricing strategy development and discipline

. Implementation of Marketing and Advertising strategies

. Recruiting and training of high-performance Sales team

. Corporate image re-branding rollout lead

. Residential, Commercial, Multi Family and Industrial business unit

management

. 105%-109%+ annual Budget achievement

. 3% Gross Margin increase achievement

AGGREGATE INDUSTRIES, Denver, Colorado

September 2005 - June 2009

(International manufacturer/ distributor of consumer products)

DIRECTOR OF SALES - Sales, Marketing, Customer Service and Estimating

. P & L responsibility of $50M, National Sales Management, 22 Direct

Reports and 16 Independent Agents

. Achieved 103-108% revenue growth year on year in residential,

commercial, and multi-family channels

. Gross Margin growth of 4% by effectively controlling costs

. Created tactical sales strategy for market share gain

. Developed new product sales promotion initiatives

. Implemented sales incentive programs that substantially increased

revenue / gross margin growth

. Responsible for quarterly and annual forecasts

. Created market analysis and competitive assessments annually

. Responsible for new Corporate re-branding initiative including logo,

complete marketing and advertising program

Kimberly Roos

Page 2 of 2

ENVIRONMENTAL MATERIALS, LLC, Denver, Colorado

August 2003 - September 2005

(National manufacturer / distributor in consumer product industry)

NATIONAL SALES MANAGER - Sales, Marketing, Customer Service & Estimating

. P & L responsibility of $78M, National Sales Management, 18 Direct

Reports in 4 departments

. Directed Sales and Marketing of interior and exterior building

products

. Created multi-channel selling strategy with complex level pricing

policies

. Established strategic and tactical channel distribution plan for

Commercial, Residential, Multi-Family, Home Builders,

Architects/Designers, Distribution and Dealers

. Created new corporate identity project and website development

INTERCERAMIC, Denver, CO

November 1999 - August 2003

(International Manufacturer / Distributor of consumer products)

REGIONAL SALES MANAGER - Sales & Marketing

. P & L responsibility of $45M, 10 Direct Reports

. Collaboration with 12 Independent Distributors, 14 company owned

distribution/retail branches in 17 western U.S. States

. Planned, executed integrated sales and marketing strategy to develop

dominating market presence in neglected and new territories

. Researched and identified profitable new business opportunities

. Expanded territory through new distribution, company owned store

openings and product additions

IMPO GLAZTILE, Denver, CO

1991 - 1999

(International Manufacturer / Distributor of consumer products)

BRANCH MANAGER

. P & L responsibility of $34M, 27 Direct Reports

. Full Branch and P & L responsibilities

. Sales & Operation Management of 2 company owned distribution / retail

branches in Colorado

. YOY Revenue and Gross margin $ growth

EDUCATION AND PROFESSIONAL DEVELOPMENT

Business / Marketing minor University of Iowa, (Iowa City,

Iowa) August 1981 - May 1985

Recipient of Four (4) Year NCAA Women's Basketball Scholarship

Professional Training: Sales Training Courses including Sales Force,

Sandler Selling, Dale Carnegie, Zig Ziglar,

Lean Manufacturing, SAP, AS00 & CRM Software

Proficient Computer Skills: MS Word / MS Excel / MS PowerPoint / MS

Outlook, MS MapPoint, CRM software

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