RESUME

Chirag Khanna

E-mail- acgr3i@r.postjobfree.com

Cont No.: 991*******

Objective

Interested in furthering my career with an well-known organization by

incorporating my organizational, interpersonal and communicational skills

and thus facilitating my professional growth.

Professional Experience

Snapdeal.com Delhi (Oct11 -Till date)

Executive (Logistics)

Joined as a customer care executive in the inbound team and later promoted

to Logistics team in NDR Team. This includes communicating with the

customer for product delivery and getting the products delivered as per

customer convenience. Also handling all the escalation calls.

. Monitoring data management to keep accurate Pickups, Auto Pickups,

Pickup disputes, for same day connections.

. Working closely with Vendors and 3PL to improve operations and reduce

cost.

. Ensuring the personal safety and safe working environment of staff.

. Communicating needs & objectives to managers & key personnel in

procurement, logistics & distribution.

. Monitoring Vendors performance and 3rd party carrier's performance.

. Providing accurate routing information to ensure that delivery times

and locations are coordinated.

. Tracking products through depots to make sure they arrive at their

destination on estimated time.

. Obtaining quotes for transportation and also making cost comparisons.

. Extensive knowledge of coordinating all of the entities involved in a

supply chain.

. Knowledge of managing returns and rejections professionally & promptly

with suppliers.

. Excellent of knowledge of Excel and related specialist logistics

software.

. Able to negotiating rates with local contractors and also

international companies.

Management

. Possessing creative problem-solving and analytical skills.

. Proven ability to ensure that products are delivered in a good state

and on time.

. Willingness to work unusual hours.

. Highly effective motivator with strong written and spoken

communication skills.

. An ability to handle the pressures arising from having to meet

deadlines and targets.

. Able to evaluate complex situations and find solutions for them.

. Having a passion for delivering excellent customer service in a cost

effective way.

KEY COMPETENCIES AND SKILLS

Process improvement

Project management

Operational logistics management

Supply chain solutions

Project based logistics

Warehousing & storage

Vendor management

V customer (Aug 10-Oct-11)

Executive

Joined as an inbound and outbound caller. Also managed all the escalation

calls.

TNT Logistics (Dec-09-jul-10)

LOGISTICS EXECUTIVE

Managing the entire team and also managing data analysis and data entry.

Skills

. Hard working and willing to take up responsibilities.

. Flexibility in any work style as per the organization requirements.

. Possess the skill of team management

. Possess the skill of working in a team with complete professionalism.

. Respect deadlines.

. Fully proficient in Internet operation.

QUALIFICATION

. BBA. From Icfai.

. Intermediate from NIOS Board.

. High School from NIOS Board.

Personal information

Name : Chirag Khanna

Date of birth of birth : 01-07-1982

Father's name : Mr. VK Khanna

Permanent Address : A-278 Kalka ji New Delhi-110019

Hobbies : Listening Music, reading and making

friends etc

DECLARATION:

I do here by declare that the above mentioned facts are true and best in my

knowledge.

Date:

Place:

(CHIRAGKHANNA)

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