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Customer Service Representative

Location:
Dallas, TX, 75287
Salary:
24000
Posted:
November 19, 2014

Contact this candidate

Resume:

Gina Vavro **** Frankford Road Dallas, Texas *****

214-***-****

acgr3f@r.postjobfree.com

Objective: To work in an established company that may utilize my many years

customer service skills.I am a professional, outgoing, friendly personality either over the phone or in person with a no nonsense work ethic.

Demonstrator / sales:

1/13 to 8/14

Greet the new customer, give out samples, and inform about the new products

that are being Introduces to a growing market. Meet sales quota every

event.

Owner & Founder: Uniquely You, Euless Texas

1/10 to

10/13

Ensured companies business regulations. Research and purchased products

and other tolls necessary for daily operations. Responsible for all

marketing and advertisement. Scheduled, coordinated, and hosted events

tailored to the facility. Created and maintained an inventory database via

Microsoft Excel. Continually expanding contacts list by phone, e-mail,

flyers, and personal meeting with possible clientele. Performed other non-

specific duties in order to ensure customer satisfaction.

Medical Claims Processing: Humana : Irving, Texas

04/11 to 5/11

Ensured companies business regulations. Research and purchased products

and other tolls necessary for daily operations. Responsible for all

marketing and advertisement. Scheduled, coordinated, and hosted events

tailored to the facility. Created and maintained an inventory database via

Microsoft Excel. Continually expanding contacts list by phone, e-mail,

flyers, and personal meeting with possible clientele. Performed other non-

specific duties in order to ensure customer satisfaction

Collections Customer Service Representative : CNI Administration Services,

Norman Oklahoma 3/10 to 05/10

Inbound call center for collection for 3rd party payers, no fault

insurance companies, Workmen comp. and other private payers/ settlements.

Assisted, beneficiary and attorneys with issues of account balance so,

Medicare benefits stay intake. RFL: contract fulfilled

Customer Service Advocate : Prescription Solutions, Oklahoma City, Oklahoma

01/10 to 02/10

Contacted members, providers, and pharmacist regarding updates or

authorizations status. RFL: Contract fulfilled

Collection : GMAC-(Converges) Lewisville, Texas

09/09 to 11/09

Collections in bound and out bound call center for auto loans, called on

delinquent loans, set up pay options to keep account current.

RFL: contract fulfilled

Collection - Modification: JP Morgan Chase: Irving, Texas

01/09 to 04/09

Out bound and in bound call center on home loans for conventional or non-

conventional mortgages, Identified customer reasons for default, addressed

escrow issues, and explained what payments consist of. Demonstrated

efficiency and empathy, while maintaining a business relationship. Also,

qualified customer for debt counseling, repayment plans, or modifications.

Exceeded companies standards for productivity levels, to insure collections

amounts were meet. Maneuvered through multiple programs i.e. web skip

tracing tools: Lexis Nexus, Innovas, Fast Data, IVault, and Accurate.

Proficient in MS office suites, Outlook and electronic check software.

Reason for Leaving: Resigned for personal reasons Achievements: Singled out

and praised for excellent customer contacts and collection abilities,

received monthly bonus awards and incentives.

Collection-Customer Service Representative: Friedman Jewelry:

Dallas, Texas

02/08 to 09/08

Contacted Delinquent customers applied standard collection techniques while

maintaining customer service. Analyzed past due accounts, identified

potential payment problems, while, making high volume out-in bound calls.

Emphasized the quality of promises by the percentages that were kept, by

skip-tracing with a web based tools. Identified customers address and

phone numbers by inquiring at post offices, neighbors or other means.

Surpassed company standards i.e. calls per hour and positive collected

amounts per hour. Utilized Accurate, As 400, and Source, an electronic

check software. Operated in, Lotus notes, Excel and MS word. Reason for

Leaving: Company filed Bankruptcy 2008: Achievement: Consistently kept

company and teams quotas to insure productivity were profitable. FDCPA

certificate

Collections-Customer Service Representative: Countrywide: Plano, Texas

10/07 to

12/07

Out bound and in bound call center on home loans for conventional or non-

conventional mortgages, Identified customer reasons for default, addressed

escrow issues, and explained what payments consist of. Demonstrated

efficiency and empathy, while maintaining a business relationship. Also,

qualified customer for debt counseling, repayment plans. Exceeded

companies standards for productivity levels, to insure collections amounts

were meet. Maneuvered through multiple programs i.e. web skip tracing

tools: Lexis Nexus, Inovas, Fast Data, IVault, and Accurate. Proficient

in MS office suites, Outlook and electronic check software. Reason for

Leaving : Company files Bankruptcy 2007

Patient Account Collection-Billing Representative: Schuster Group:

Oklahoma City, Oklahoma 04/07 to 10/07

Evaluated patient 3rd party accounts for collections of payments for

hospital accounts. Received in and out bound calls w/auto dialer. Re-billed

claims for Medicare, Medicaid, Tri Care-VA, Cobra and other private self

paid insurance companies. Billed primary, secondary, appeals and or

denials in a timely manner. Utilized standard billing forms i.e. UB 92,

Hicfa-1500 and or super bills to ensure all account balances were

satisfied. Familiar with EOB, CPT, ICD9 Codes, and other insurance

information needed for-

payment. Conducted extensive research to ensure the adjudication was

finalized for payment plans or bad debt resolution. Processed over 100

claims per day. Oversaw the resolution of rejected claims through an

electronic systems and/or crossover plans. Utilized CSCI, X Pack, Win2007

applications, Outlook Mail server w/ NT Network. Reason for Leaving;

Hospital filed bankruptcy 2007

Operations Coordinator: Falcon Consulting Group, Cleburne, TX

03/06 to

4/07

Coordinated office and field operations for a gas exploration consulting

firm specializing managing seismic operations in the Barnett Shale Fort

Worth Basin Region. Handled databases of seismic permits, daily operations

reports, contractor invoices and payables. Worked closely with clients,

managers and contractors on area operations including seismic crew visits.

Customer Service Representative: MHN, Las Colinas, TX

12/02

to 01/06

Serving as primary point of contact for provider/ and members by timely and

accurate resolution of administrative inquires. Duties included verifying

members eligibility and benefits plain, researched claim inquiries.

Understanding of managed care benefits HMO, PPO, and POS for accurate claim

processing and coding. Utilization of HCFA-1500 and ICD-9CM forms.

Assisted in assigning codes to patient scenarios to insure accurate

payments were made. Operation in a managed health care system. Work in

AS400 and a Symphony data base. Operated in NT networks and Window

environments used Outlook mail servers.

Financial Account Representative: Auto One Acceptance Corporation, Dallas,

TX 08/01 to 11/02

Re-evaluated existing account for refinancing, quoted balances and payoff

to financial institutions and or auto dealers. Updated existing account

for changes, in calculations and personal information. Worked closely with

loan department, insurance, and title department. Transferred updates and

corrections to Department of Motor Vehicles and to Credit Bureaus: Trans

Union, Experian, and Equifax. Operated in UNIX on NT network w/Win 95, 98

w/ Microsoft Outlook mail server.

Pharmaceutical Representative: Advance Paradigm, Richardson, TX

10/98 to

01/01

Worked with 50 different insurance plans, implemented changes and or

updated in current polices. Processed prescription order and monitored the

tracked shipments process. Addressed financial issues. Regarding payments

made by account holder and insurance companies. Researched claims from

account holders and or pharmacy inquiries. Assisted pharmacies with

processing of prescription through networks linked to insurance companies.

Promoted to advance team that demanded accuracy in insurance plans.

Operated in Siebel w/ AS 400 SQL, Rumba Unix on NT network w/ Win 98, 95

and a Microsoft Outlook mail server.

Computer Technical Specialist: Stream Incorporated, Dallas, TX

01/95 to

07/98

Technical Support for inbound and outbound call center. Worked on Internet

team to insure connectivity with hardware and software. Promoted to Hewlett

Packard Team that addressed complex issues of connecting peripherals to

Local, LAN, and WAN environments. Ensured functionality of system and

connecting peripherals. Operated in DOS and Windows 3.1, 95 98 and NT 4.0

platforms. Edited system registry files for internal problems deleted and

installed software to ensure functionality. Downloaded and installed new

drivers for peripheral patches, and updated performance Operated in Lotus

Notes mail server.

Educational Profile:

Brook Haven Community College : Floral Designer - Certification 2014

University of Texas Arlington : EKG Technician Program - Certification

NHA 2013

Francis Tuttle: Medical terminology and Coding- Certificate 2010

Mountain View College:

Completed fundamental classes in graphic art Certificates. Corel Draw 4.0,

Photo Shop 5.0, Author ware and, Sound Forge.

Richland College: Microcomputer Operation Specialist - Certificate - 1995

Completed 823 clock hours of intensive vocational training specializing in

assembly of microcomputer systems, maintenance of peripheral equipment and

troubleshooting of hardware and software applications.

El Paso College: Dental Assistance - Certificate - 1983 Completed 12 month

of intensive training specializing in Operative dentistry, reconstructive

surgery, general dentistry sterilization techniques and radiology.



Contact this candidate