Nekeshia Dixon

***** ******** **. *******, **** 44126

216-***-**** or 216-***-****

acgr1d@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

P rofile

More than 15 years’ successful experience in customer service and support with

recognized strengths in account maintenance, problem-solving and t rouble-shooting,

sales staff support, and planning/implementing proactive procedures and systems to

avoid p roblems in the fi rst place.Possess solid computer skillsSupervisory skills,

i .e. counseling, delegation etc.Excellent working knowledge using M icrosoft E xcel,

WordPerfect, Microsoft Word,court view.Ability to t rain, motivate, and

supervise customer service employees.A team player, acknowledged as “Total

Quali ty Customer Service Professional.”Develop plan, conduct audits and variance

analyses, process payroll and payroll tax reports and filings, and maintain/update

accurate inventories.Ability to multi task and excellent wri t ten and oral

communication skillsAbility to deal with problems and apply reasoning necessary to

resolve issuesMotivated, independent worker who collaborates well with othersGood

i nterpersonal skills

Synopsis of Achievements

Increased customer service t h rough employee recognitionProactive planning led to

notable increase in morale in all departments.Created customer satisfaction survey,

d rastically reducing potential problems.

E mployment

Cleveland Municipal Court Office of the Clerk of Courts(Civil Division), C leveland,

Ohio

2007-Present

Chief Deputy Clerk /Customer Service Representative

Work with court dailyProcess and record in coming and outgoing mail Handles

i ncoming phone call regarding court informationProcess bailiff service re-

issuesQuickly and effectively solve customer concernsProcess dismissals on regular

casesRegular mail and housing re-issues6 month dismissalsProcess complaints for

housing and civil casesProvide daily customer service to the public, judges

a ttorneys, law enforcement agencies and all court personnel

C leveland Municipal Court Office of the Clerk of Courts(Parking Violation

B ureau), C leveland, Ohio

2006 - 2007

Chief Deputy Clerk /Customer Service Representative

H andles incoming phone call regarding parking violationsProcess incoming parking

paymentsProcess evidence for parking hearingsAssist hearing officer with parking

v iolation hearings

C leveland Municipal Court Office of the Clerk of Courts (Criminal

D ivision), C leveland, Ohio

1994-2005

Senior Clerk, Desk Clerk, Chief Deputy Clerk/ Customer Service Representative

Handles incoming phone call regarding court informationAssist and assign duties

and examines work for exactness, neatness, and conformance of policies an

p roceduresAssist Cashier supervisor to prepare all accounts deposits and

d isbursements daily in the criminal divisionResponsible for t raining new

employeesResponsible for daily attendanceResponsible for handling customer

service issuesSearches records to assist subordinates in locating and reconciling

posting errors on customers’ receipts, compares cash register totals with receipts in

register to verify accuracy and completeness of t ransactions. Posted in error(PIE)

correctionsPrepares and maintains daily revenue reports and balancing of cashiers

p rior day t ransactions.Responsible for opening department in the morning; as well

as opening the safe and starting up cashiersResponsible for closing out cashiers at

t he end of the day.Performs cashiering and other clerical dutiesAssist cashier

supervisor to work with auditors for internal and external audits.

L uke Air Force Base main Exchange, Phoenix, Arizona

1993-1994

Cashier/Checker

Handles moneyAssisted customersCustomer Service

E ducation

Trevor G. Browne, Phoenix, Arizona

1993

References F urnished Upon Request

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