PHYLLIS VITANOVEC

acgqzu@r.postjobfree.com

***** ******** **** **.

832-***-**** - home

Richmond, TX 77407

915-***-**** - cell

OBJECTIVE: Underwriting, Marketing and Production

SUMMARY OF QUALIFICATIONS

20+ years of progressive experience in property and casualty insurance

industry including:

Property and casualty insurance requirements for real estate, residential,

construction, contractors, manufacturing, restaurants, wholesalers, and

retail client bases

Knowledge of rating systems with Tier One carriers; i.e. Travelers, State

auto, Republic, Texas Mutual, C.N.A, and Hartford

Developing business plans for premium, loss ratio, product retention,

pricing, and coordination of service

Coverage analysis, new client call-in business concepts, information

gathering, rating, marketing, and presentations to prospects

High marketing performer with proven record of building and maintaining

client bases that achieve and surpass sales and marketing goals

Brokerage and contract compliance requirements governed by TDI (Texas

Department of Insurance), DOI (Department of Insurance), and NIPR (National

Insurance Producer Registry)

Management of policy changes, cancellations, re-instatements, claims, and

appeals

Subject matter expert for interpretation of new and pending insurance

regulations

Reconciling financial calculations with regulatory and statutory standards

Certified Insurance Counselor (CIC) designation

Strong organizational and problem-solving skills necessary to capitalize on

business relationships and opportunities; professional integrity; and

committed to delivering a high level of customer service and

professionalism

Articulate communicator with interpersonal and communication skills

necessary to interact with all levels of internal and external customers

from diverse backgrounds and cultures, including regulatory

representatives, independent agents, carriers, underwriters, and

policyholders to assure adequate coverages that comply with industry and

governmental standards

Managerial accountability over professional and support staff

Computer Literacy: Microsoft Office (Word, Excel); proprietary insurance

carriers underwriting, marketing, and rating database systems; AM360

EMPLOYMENT HISTORY

Marketing Director, Cadence Insurance, Houston, TX

09/13 - 08/14

(Insurance agency specializing in small business, primarily excess and

surplus lines)

Generated new and renewal business marketing in Houston, Galveston, League

City, Fort Worth / Dallas, and Florida offices, including ratings with all

standard insurance carriers and coverage analysis; new client call-in

business; information gathering; rating; marketing; and presentations to

prospects.

Average monthly income generated for new call-in business: $3,000

Monthly premiums range (New & Renewal) $500.00

to $175,000

Re-marketed 90% of all renewals and 100% of all new business brought in by

other producers and call-in business for the home office and other

satellite offices

Self-taught in AMS360 and Producer Plus software program

Self-taught in online rating systems with Travelers, State Auto, Republic,

Texas Mutual, C.N.A., and Hartford insurance companies

Stayed on track with agency goals with all of the above carriers on premium

commitments

Client Executive, HUB International, El Paso, TX

05/05 - 12/12

(Insurance agency - commercial lines producer)

Built strategic alliances; created new revenue streams through new business

sales and adding products to existing accounts; generated new business

through networking, professional associations, referrals, and broker-of-

record letters.

Client base: Real estate, habitational, contractors, churches,

manufacturing, restaurants, wholesalers, and large retail establishments

Key player in getting HUB's name recognized throughout the El Paso market,

resulting in company:

Becoming a very formidable agent for middle-to-large commercial accounts

Exceeding all carrier premium requirements and receiving large contingency

checks for volume and great loss rations

Making 30+ percent margins

Generated $65,000 in new business income, exceeding goal of $50,000, and

maintained 90% renewal retention on existing accounts in first seven months

with company; $110,000 and 92% renewal retention in second year; and

$85,000 and 92% renewal retention in third year, during down economy

Achieved and surpassed sales goals by establishing and maintaining customer

base in New Mexico, Dallas, Houston, and Midland/Odessa to avoid non-

compete conflicts in El Paso, TX

Brought largest account clients from prior employment to HUB after three-

year non-compete, resulting in over $100,000 increase to sales goals - the

1st year.

Managed three assistants handling certificate requests, policy changes,

proposals and invoicing

Performed marketing and ratings with carriers; negotiated with underwriters

on behalf of clients

Performed insurance reviews and maintained relationships on ongoing basis,

resulting in majority of new business coming from referrals

Executive Vice President, JDW Insurance, El Paso, TX

08/85 - 05/05

(Insurance agency - commercial lines producer)

Shadowed two seasoned producers, beginning in 1995, and upon their

retirements, assumed the majority of their accounts, three assistants and

one clerk; achieved book at $1.3 Million in agency income; and managed 90%

retention rate

Promoted to Executive Vice President in 1993 when book exceeded $650,000,

and managed one assistant and one clerk

Promoted to Assistant Vice President, with new business goals increased to

$75,000 per year

Moved to executive floor 18 months later and required to sell $50,000 in

new commercial lines business income and maintain 90% renewal retention

Hired as account manager; promoted eight months after hire date to select

accounts as a producer, calling on new potential clients and maintaining

assigned existing book of business

PROFESSIONAL AFFILIATIONS

Independent Agents Association - El Paso from 1998 to 2012

Insurance Professionals (IPEP) - El Paso from 2000 to 2012

Affordable Housing Committee - El Paso Apartment Association, El Paso, TX -

2010 through 2012

SPECIALIZED TRAINING AND COURSE WORK

CIC (Certified Insurance Counselor) - Attended five three-day courses

including testing in El Paso, Dallas, Houston and Albuquerque; courses

covered property, casualty, agency management, personal lines, and life and

benefits Required by TDI

Hartford School of Insurance - completion of 30 hours continuing education

insurance classes every two years throughout career; core topics included

property, umbrella, inland marine, construction risks, and casualty

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