TERRY TACCONE

** ***** ****** ****, ***********, New York 14559

407-***-****

acgqsi@r.postjobfree.com

QUALIFICATIONS PROFILE

Dynamic, goal-oriented, and performance-focused professional, offering over 20 years of experience in administrative and

office work, personnel relations, sales support, and accounting. Armed with proven ability in building long-term productive

relationships; resolving complex administrative issues; and preparing and compiling a variety of documents and records with

high degree of quality and accuracy. Detail-oriented, flexible leader with well-defined business acumen and well-honed

communication, analytical, problem-solving, and technical aptitudes.

Core competencies include:

Business Development

Strategic Planning and Analysis

Technical Support

Program Management and Coordination Customer Service and Relations

Account Management

Rapid Conflict Resolution

Organizational Leadership and Team Building

NOTABLE ACCOMPLISHMENTS

- Received numerous awards and recognition, including the Heart of Quality honorable mention award and positive

performance reviews and client letters, for demonstrating outstanding dedication and performance to work.

- Quickly resolved all problems encompassing invoice, accounts, customer service, and coordinator concerns.

- Established a reputation for continuously handling increasing responsibilities by serving on multiple positions at

Suddath Relocation Systems, such as biller, senior relocation coordinator, and assistant customer service manager.

- Earned recognition as the top 1 relocation coordinator throughout the country as reflected in achieving high-quality

scores based on 50 coordinators.

PROFESSIONAL EXPERIENCE

SUDDATH RELOCATION SYSTEMS Orlando, FL

Assistant Customer Service Manager 2012–2013

- Assumed full accountability in efficiently overseeing and coordinating household relocations for Siemens, Sun Trust

Banks, and AT&T.

- Proactively called customers and took notes on important relocation details; scheduled site survey of home; worked on

and submitted estimate to the account for approval; and recorded all information in the system.

Senior Relocation Coordinator 2007–2009

- Contributed in effectively leading the coordination of household moves for physicians, chief executive officers

(CEOs), and retirees.

- Answered and routed telephone calls as well as provided accurate information and messages to callers; and took and

transferred calls in support of sales and relocation initiatives.

- Maintained constant coordination with customers, dispatchers, drivers, and accounting personnel in various concerns,

which included consistently ensuring the best possible pricing for key vendors.

Biller, Accounting; Relocation Coordinator 1995–2005

- Performed numerous accounting and administrative tasks, including delivery coordination; accurate storage invoicing;

information gathering for billing concerns; and invoice mailing and printing.

- Rendered keen oversight to corporate accounts, such as General Electric, Hershey, and the United States Postal

Service (USPS).

HILLDRUP MOVING AND STORAGE Location (City, State)

Senior Relocation Coordinator 2010–2012

- Solely maintained and scheduled the appointment calendar and rendered strategic and proactive assistance to all sales

representatives.

ARMSTRONG RELOCATION Orlando, FL

Customer Service Manager 2010

- Progressively led and coordinated international, as well as medical equipment, military, and office relocations

throughout the company.

STIRLING SOTHEBY'S Lake Mary, Summerset, and Titusville, FL

Sales Representative Inclusive Year/s

- Functioned as highly effective Real estate agent for luxury condos on Indian River Lagoon. Held responsibility in

showing condos to clients, as well as providing pricing initiatives.

REISS ENVIRONMENTAL Orlando, FL

Executive Assistant (Temporary) 2007

- Initiated travel and hotel arrangements for conventions; drafted expense reports for the company’s president and

engineers; and prepared and maintained calendar for the president.

- Leveraged outstanding technical skills in updating the website and all other related technical concerns.

CENTEX HOMES Maitland, FL

Marketing Administrative Assistant 2005–2007

- Played a significant role in overseeing and updating the Microsoft Office Excel spreadsheets; assisting clients in

closing appointments; and efficiently working at model homes for special events.

EARLIER CAREER

THOMAS SCIENTIFIC Rochester, NY

Outside Sales Representative, Laboratory and Chemical Sales

FISHER SCIENTIFIC, INC. Orlando, FL

VWR INTERNATIONAL Rochester, NY

Inside Sales and Customer Service Representative

UPSTATE MILK COOPERATIVE Rochester, NY

Laboratory Assistant

EDUCATION

Bachelor of Arts in Biology and Art State University of New York At Oswego, Oswego, NY

PROFESSIONAL DEVELOPMENT

Real Estate License IFREC, Orlando, FL

Certificate in Microsoft Officer Excel Seminole State College of Florida

TECHNICAL ACUMEN

Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook)

Lotus Notes (Currently IBM Notes) Internet Applications

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