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Customer Service Representative

Location:
San Francisco, CA
Posted:
November 16, 2014

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Resume:

Shanitra Harris

acgqmc@r.postjobfree.com

**** ********* *** *** * 513-***-****

106

Toledo, OH 43614

Areas of Expertise

Customer Service Customer Satisfaction Teambuilding & Training

Management Enhancement Cost Reduction Strategies

Complaint Handling & Front End Supervision Inventory Fulfillment

Resolution Sales & Margin Improvement

Retail Operations

Management

Professional Experience

WAL MART Sandusky, OH 11/2012 to 08/2013

TARGET Toledo, OH 11/2009 to 01/2011

Cashier & Customer Service Representative

Fostered an environment in which guests enjoyed high levels of service. Managed front end operations to ensure friendly and

efficient transactions at checkout.

Operated cash register and count money in drawer at the beginning and end of work shift.

Reviewed price sheets to indicate price changes and sale items.

Collected cash, check and charge payments from customers and made change for cash

transactions.

Stocked, inventoried shelves and assisted in marking down prices on select items.

Utilized an electronic scanner to record prices.

CEDAR POINT/CASTAWAY BAY Sandusky, OH 08/2008 to 09/2014

KALAHARI Sandusky, OH 05/2010 to 09/2010

Housekeeper, Food, Host & Building Attendant & Reservations

Advanced to increased responsibility, culminating in management role with oversight for a full service building attendant.

Maintained hotel premises in clean and orderly manner.

Prepared sample rooms for sales meetings.

Received and stored linen supplies in closet.

Moved and arranged furniture, turned mattresses, hung draperies and dusted venetian

blinds as necessary.

Cleaned causeway, sidewalk dumpsters, replaced trash bags, compacted & recycled

cardboard, plastic and paper products.

Rendered personal services to patrons in order to create goodwill, assisting with food orders

and cleaning of picnic tables.

Booked rooms and ticket packages and assisted guests with any questions in regard to their

stay.

Education and Training

EVEREST UNIVERSITY Tampa, FL October 2014

Bachelor of Science – Criminal Justice

Relevant Courses: Introduction to Criminal Justice, Criminal Investigations, Criminal Evidence, Introduction to Terrorism, Criminal

Procedure & the Constitution, and Criminal Justice Communications.

FEMA – Introduction to the Incident Command System for Healthcare/Hospitals June 2013

FEMA – Introduction to Incident Command System August 2014

FEMA – Introduction to National Response Framework September 2014

FEMA – Introduction to National Incident Management System September 2014



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