MD. IQUBAL ALAM

Mobile- 090********/ 095********

Email- acgqks@r.postjobfree.com / acgqks@r.postjobfree.com

Assignments in After Sales Services & Spares/Operation & Maintenance/ Site Engineering,

Project Management/ with a reputed & growth oriented organization

Experienced Summary

• Result oriented professional with over 3 years in the Field Service Engineering with

KIRLOSKAR BROTHERS LIMITED.

• Designated as Executive- Customer Service & Spares (CSS).

• Demonstrated abilities in Customer satisfaction by giving service to customers, giving

technical assistance.

• Actively engaged in Service activities in the way of Overhauling to commissioning,

AMCs etc.

• Strong analytical, problem solving & organizational abilities. Possess a flexible & detail

oriented attitude.

Area of Strength

Preparing Service schedule Opportunity identification

Corporate Communication Consumer preference mapping

Market Segmentation Customer relationship management

Work Experience

Since July, 2011 with company Kirloskar Brothers Limited, Pune, Maharashtra

Joined as Diploma Engineer Trainee and rose to current position of Executive, CSS in

July, 2012

1 year Experience as DET in Centrifugal Pumps. Like Split casing pump, Stage casing

pumps, End suction pumps, Double stage casing pumps and Turbine pumps

I had done pumps assembly of these pump product

In foundry section I had follow up the melting process, machining of assemble parts of

pumps LIKE Casing, Bearing housing, and different types of impellers like closed

impeller, semi open impeller etc.

Scope

1) Service for Sectors: Power, Industry, Water Resource Management, B&C, Oil, Gas &

Defense, Irrigation.

2) Area: Entire Jharkhand & Eastern Part of West Bengal.

Present CTC: - 2.17 Lakhs.

Role

• Deal directly with customers & channel partners.

• Handle & resolve customer complaints as per service policy.

• Escalate unresolved issues to superior source for resolution.

• Communicate & coordinate with internal departments eg. Sectors, Corporate function &

Plants.

Responsibilities

• Attend service calls & resolve complaints of Industrial Pumps as per process & follow the

MTTR specified.

• Monitor & support ASD for business improvement.

• Attend supervision of Installation & commissioning of pumps supplied by sectors along

with ASD.

• Submit MIS & tour plan as specified.

• Submit MIS on dealer performance.

• Collect data to enlist pump population in SAP Database & implement it into CRM.

• Provide onsite training to dealers’ Engineers & technicians.

• Generate spares enquiries through service visits.

Major Attainments

• Received appreciation for critical Dismantling and Commissioning of Dewatering pumps

(10UPH8) at Dhanbad in October, 2012.

• Successfully completed the Overhauling to commissioning job of Auxiliary Oil Pumps at

DVC BHEL Project in Koderma in December, 2012.

• Appreciated for the Overhauling cum servicing work in BPCL (Fire Fighting Pumps),

Muzaffarpur, Bihar in April, 2013.

• Successfully maintained commissioning & after sales service of E-Warranty registered

pumps by dealer network in North India & West Bengal.

Academic Credentials

Diploma in Mechanical Engineering from Jamia Milia Islamia, New Delhi in 2010.

Diploma in Auto CAD (Mech.) and Drafting from APEX, New Delhi.

Intermediate of Science from Jharkhand Academic council, Ranchi in 2005.

Matriculation from Jharkhand School Examination, Ranchi in 2002.

Industrial Training

Organization; “PARATUL THERMAL POWER STATION"

Duration; 8 Weeks

Personal Profile

1

Date of Birth October 20, 1986

Nationality Indian

Male

Sex

Marital Status Single

Morning walk, Listening to Music, Riding Bikes

Hobbies

Father’s Name Mr Abdul Razzaque

English(R/W/S), Hindi(R/W/S), Urdu(R/W/S).

Languages Known

Correspondence Address SHARMIK NAGAR,JUHU GALLI,AREA NO.2

WIRELESS ROAD NEAR ANDHERI RAILWAY

STATION, MUMBAI 400058,INDIA

Passport Details • PASSPORT NO :

K-6379429

• DATE OF ISSUE :

13.03.2013

• DATE OF EXPIRY :

27.03.2028

• PLACE OF ISSUE :

Ranchi

Contact this candidate