McKenzie Shetrone

Night Auditor/ Front Desk Agent - Country Inns and Suites

Frankfort, IL

acgqhd@r.postjobfree.com - 815-***-****

WORK EXPERIENCE

Volunteer

It's A Pittie Rescue - Monee, IL - January 2014 to Present

Responsibilities

Process applications for potential adopters this includes background checks and reference checks as well

as interviewing potential adopters

Made home visits for potential adopters in order to access if they would be good candidates for adoption.

Organized fundraisers for the rescue.

Server

Olive Garden - Matteson, IL - August 2013 to Present

Responsibilities

Responsible for guest satisfaction and making every visit an experience.

Real Estate Assistant

- August 2011 to Present

Responsibilities

Kris Realty 1200 E Lincoln Hwy, New Lenox, IL

Realtor Assistant August 2011 – Present

Taking phone calls for agent, setting up showings.

Hosting open houses

Gather all information needed for listings and put together a draft for agent approval.

Taking pictures of houses for listing.

Prepare mailers and other promotional tools for agent

Creating a warm call list from mailer responses or other responses

Run errands for agent. Such as putting up and taking down “for Sale” signs picking up and dropping off

contracts, and adding/removing lock-boxes.

Front Desk Agent

country inn and suites - Tinley Park, IL - August 2012 to January 2014

Responsibilities

Acting as Manager on duty, overseeing all issues and guest concerns of a Hotel that has a high volume

of foot traffic overnight.

Managed large sums money, settling of credit cards as well as other billing issues.

Setting up Breakfast in the morning for the guests.

Able to work with little supervision

Skills Used

Advanced computer skills

Volunteer

PAWS Animal Shelter - Tinley Park, IL - May 2005 to January 2013

Helping Animals find their forever homes with loving caring families

Night Auditor

North Creek Dr - Tinley Park, IL - March 2012 to August 2012

Acting as night Manager, overseeing all issues and guest concerns until manager arrived in the morning.

Managed large sums money, settling of credit cards as well as other billing issues.

Setting up Breakfast in the morning for the guests.

Able to work with little supervision

Greeted and registered guests and issued room keys.

Delivered requested items to guests' rooms.

Server/ Room Head

Di Nolfos Banquet Hall - Mokena, IL - March 2011 to February 2012

Recorded customer orders and repeated them back in a clear, understandable manner.

Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and

minimal jewelry that met company standards.

Took initiative to find extra tasks when scheduled duties were completed.

The Creamery

Shift Leader

Ice Cream Parlor - Frankfort, IL - March 2006 to September 2011

Trained new employees

Maintained adequate cash supply in cash drawers.

Up-sold additional menu items to increase profits.

Recorded customer orders and repeated them back in a clear, understandable manner.

Carefully maintained sanitation, health and safety standards in all work areas.

Followed all established restaurant practices and procedures.

EDUCATION

Bachelor of business Administration in Business Administration

Robert Morris University - Orland Park, IL

2014

Food Preparation and Kitchen Management

Way East High School

2009

Associates in General Studies

Joliet Junior College

LINKS

http://www.linkedin.com/in/mckenzieshetrone

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