Confidential

Germantown, MD ***** C: 240-***-**** acgqf2@r.postjobfree.com

Profile: Healthcare Administrator

Proven track record of implementing processes, procedures, and programs

that ensure quality levels, patient safety, and productivity.

Healthcare advocate with pending Master's degree in Healthcare

Administration and proven passion for patient safety, quality standards,

and service excellence. Exceptional ability to manage competing priorities,

while ensuring patient protection and regulatory compliance through quality

assurance and quality management. Lauded for ability to navigate

bureaucracy and organizational politics and deliver timely, high quality

work product.

SKILLS & CAPABILITIES INCLUDE:

o Developing, implementing, and monitoring programs, systems, and

initiatives that impact performance and process improvements in

patient, safety, strategic objectives, and regulatory requirements.

o Cultivating and leveraging relationships with physicians, patients,

and external stakeholders to foster opportunities for improvement in

quality metrics, customer service, and core measures.

o Ensuring compliance with legal and regulatory requirements and

monitoring effectiveness of current practices and procedures in

producing desired results.

o Developing and implementing systems, policies, and procedures to

identify, collect, and analyze performance measurement data.

o Administering budgets, identifying resources required to accomplish

performance objectives, and exercising cost controls to operate within

budget.

o Planning, directing, and evaluating the work of staff, ensuring

adequate staffing levels, allocating human resources, and developing

staff.

CORE COMPETENCIES INCLUDE:

( Project Management ( Patient Care/Hospital Systems Knowledge ( Risk

& Change Management

( Patient Safety Protocols ( Performance Improvement Initiatives (

Quality Management

( Resource Needs Assessment ( Physician, Nurse & Patient Collaborations (

HIPAA Compliance

( Data Analysis & Informatics ( Budget Projections, Analysis &

Development ( Staff Management

Professional Experience

Uniformed Services University; Bethesda, MD August 2009-Present

Project Manager - Infectious Disease Clinical Research Program, Preventive

Medicine and Biometrics

Manage projects involving international network of DoD teams to meet

milestones, timelines, budgets, and specifications. Develop project budgets

and prepare/submit financial data reports to program directors and

operations management. Prepare materials for multimillion-dollar research

grant submissions to NIH, Armed Forces Health Services Center, and

Biomedical Advanced Research and Development Authority. Lead team of eight

direct reports, including nurses, research assistants, coordinators, and

data managers.

o Enabled team to meet 96% of 2014 recruitment goal in first nine months,

representing 30% increase over prior year, by prioritizing enrollment

metrics and recruitment targets/measures.

o Accelerated enrollment and protocol development process by streamlining

training and development process to include in-person initiation visits,

online webinars, and teleconferences.

o Ensured compliance with human subject protection regulations, while

allowing study teams to meet scientific objectives by developing quality

management plan.

o Streamlined data entry process, while allowing staff to focus on more

value-added activities by leading roll-out and implementation of

electronic data capture system.

o Orchestrated annual Investigator Conference for five consecutive years.

Set agenda, selected both onsite and offsite venues, coordinated all

logistics and travel arrangements, facilitated conference, and managed

budgets.

Johns Hopkins Bloomberg School of Public Health; Baltimore, MD

September 2008-August 2009

Program Manager - Center for Human Nutrition, Department of International

Health

Managed program comprised of three grant-funded research study protocols.

Recruited and screened subjects for multiple clinical trials. Anticipated

and addressed risks/potential adverse events. Monitored $75K-$100K in grant

expenditures per protocol.

o Initiated regular meetings with physicians and staff to ensure all

stakeholders were aware of project progress.

o Reduced staffing requirements and costs by 1.5 FTEs by assuming

responsibility as program manager and hiring interns and capstone

graduate students to conduct subject recruitment, screening, and follow-

up.

o Trained and led team of five graduate interns to coordinate research,

recruit subjects, and manage projects.

o Played key role in promoting use of mushrooms as replacement for meat

products for use as weight loss and management tool by developing

mushroom study protocol.

Johns Hopkins School of Medicine; Baltimore, MD July 2006-August 2008

Senior Research Program Coordinator - HIV Research Network, Department of

Medicine

Managed and quality assured data collection and programming being completed

at 21 sites. Compiled project data from participating HIV clinics and

hospital infectious disease departments in multi-site database for

submission to Agency for Healthcare Research and Quality (AHRQ) and Health

Resources and Services Administration. Contributed to report, presentation,

and abstract/manuscript development by analyzing data and preparing data

tables, descriptive statistics, and graphic data representations. Managed

and maintained project website via MS SharePoint.

o Met AHRQ's requirements regarding patient safety by forming Technical

Advisory Group that developed strategic plan and additional deliverables.

o Ensured timely submission of uniform data set by supervising activities

of data managers at 21 different sites.

o Maintained study and IRB standards for clinical research practice by

conducting annual site visits, identifying shortcomings, and introducing

project structure and process solutions.

Additional Experience:

Department of the Interior - Office Automation Assistant 2004-2006

o Boosted participation in Service Disabled Veteran-Owned Small Business

Conference by more than 60% through strategic marketing initiatives.

Management Systems Design at NIH Oncology Day Center - Research Assistant

2004-2005

o Developed electronic patient enrollment database for biometrics pilot

study that expedited recruitment and enrollment process, eliminated need

for FTE data entry support, and shortened study timeline by 1.5 months.

Shady Grove Hospital - Intern 2000-2001

Shady Grove Adventist Nursing Home - Intern 1999

Education

University of Maryland University College

Master of Science in Healthcare Administration, Expected August 2015

The George Washington University

Bachelor of Arts in Psychology

Affiliations

American College of Healthcare Executives

Computer Skills

Microsoft Office: Word, Excel, PowerPoint, Access, Outlook, Publisher,

Project

MS SQL Server Certified Crystal Reports Certified AMAG Security

Management SPSS/STATA

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