C u r r iculum Vitae

Naveen Kumar

V.P.O Kot Plahari, Tehsil Nurpur

District Kangra 176200 (H.P)

Email ID : acgqcp@r.postjobfree.com

Cell: 989*******,097********

O bjective:

To learn technologies and utilize my knowledge and experience to take up

challenging job at a reputed company and serve with sincerity and dedication.

Academic Qualifications:

• Passed 10th ( HPBSE) Dharamshala 2004.

• Passed 12th ( HPBSE) Dharamshala 2006.

• Passed B.A. in Mathematics and Economics (H.P.U) Shimla 2010.

Computer P roficiency:

Microsoft world.

Microsoft Excel.

Open offce.

Officially Emails and whole correspondence work.

Skills

Excellent in communication.

Excellent in CRM.

Leadership Quality.

Aggressive.

Work Experience:

Worked with HDFC Banak L td in Mohali as a “Junior Officer,RIC( Risk

I n telligence & Control Credit card)

From: 19-August-2013 to 31-Oct-2014 On ADFC Roll ( Atlas Documentry

facilitators Company PVT. LTD

J ob P rofile/Responsibilities:

• Reporting to Area Risk Manager

• To support Risk investigation on issuance portfolio/Acquiring /debit

card/credit card

• Customer & merchant investigation,Branch L iason, Other bank Risk

Team

• Manage PRM (Proactive Risk Manager) and Allied activities for the region

• Maximum output from r isk vendors with cost ensuring code of conduct

• Right investigation cases one field and system updations with resolution

• Merchant t raining monthly basis

• Merchant seeding monthly basis

• ATM seeding monthly basis

• CPV on daily basis

• ECOM CPV ob daily basis

• Maximum loss saving, PRM recovery by vide, cancel and reversal of

t ransactions

• Manage about for r isk vendor in Punjab and other location

• Managing TAT for agencies and deciding Penalties/Bonus in case of

Achivement/Non- achievement of the same

• Vendor billing monthly basis

• Mentioning in the merchant investigations reports/Vendors biils report/

Merchant t raining /ME CPV/ME Seeding/ATM Seeding with soft file and

a lso hard copies in files properly way

P revious Company:

TATA Business Services Support Limited (T.B.S.S.L) As a “ Senior Customer Care

E xecutive, ( 18 months) from may 2011 to November 2012.

J ob P rofile/ Responsibilities:

Worked as a “ Senior Customer Care Executive, with TATA Sky

Reporting to Team Leader & Manger as daily basis

Handling customer quires about the Products

Solve the customer problem

Offering Sales Scheme to Customers

Collect the enquiries to the customer as their needs

Personal I nformation:

Father Name: Sh. Baba Singh

Date of Bi rth: 9TH A pril 1988

Ma r i tal Status: Single

Language Known: E nglish/Hindi/Punjabi

Strength: Self confident, Motivated, Good Communication Skill

Date:

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