Tanya Lynn Taylor

**** **** **** *****

Louisville, Kentucky 40216

502-***-****

Email:acgqb3@r.postjobfree.com

Seeking a challenging and rewarding position with a reputable company that offers the

potential for growth.

COMPUTER SKILLS

Word, Excel, Access, Internet, Windows 95/98/2000, Lab works, ORACLE

EXPERIENCE

Live Well Financial

Customer Service Mortgage Loan Officer/Originator, January 2008 ? July 2014

Specialize in helping senior homeowners obtain reverse mortgages. Educate seniors about

product, take application and submit for processing.

Teletech Corp

Customer Service Agent, September 2008 ? January 2009 ( Seasonal Position) Work at home

Position

Answer inbound calls, gather customer information, assess and fulfill customer needs,

educate the customer as necessary to prevent the need for future contacts, and

thoroughly document the reason for the call.

MSD - Louisville, Kentucky (Delta Direct Staffing)

Lab Technician (Microbiology Lab), April 2006 - January 2008

Performs analyses that determine how well the treatment plants operate, as well as

provide the analytical data for all streams I and stormwater projects. Performs

Digesting and Filter Testing on wastewater and pellet samples. Performs Biomonitoring

testing on samples. Put daily work into computer using LIMS (Labworks). Order chemicals

and supplies as needed.

RAT Janitorial - Louisville, Kentucky

CS Office Manager, January 2003 ? December 2004

Administrative, human resource and customer service duties. Prepare and maintain

departmental information, including timesheets, expense reports, contracts, and invoice

payments. Established and maintained excellent working relationships with customers and

employees. Worked effectively in a fast-paced environment and consistently prioritize

tasks and meet deadlines.

* Processed Payroll for 10-12 Employees

* Handled Drug Screenings

* Recruiting, Screening and Hiring

* Answer multi-line phone and directed call to proper personnel

* Benefits Administration

* Maintained Human Resources Files

* Bookkeeping

* Accounts Payable/Accounts Receivable

Porter Paints (Technical Associates) ? Louisville, Kentucky

Quality Control Plant Support Technician, August 2002 ? December 2002

Calibrate equipment, picked up and prepared paint samples according to batch cards.

Enter information into MS Access. Successfully performed/completed all required quality

control testing.

Ola's Enterprise Systems (Specialty Retail)- Louisville, KY

Assistant Store Manager, September 1999 - August 2002

Customer Service, A/R & A/P, Made daily cash deposits, Balancing of cash drawers,

running cash register, assisting in management of day-to-day operations, analyzes

sales, ordered supplies, labor and inventory, ensure that retail establishment was

maintained to company standards on a day-to-day basis, supervised employees efficiently

and coordinating their work, assisted profit & loss management by following cash

control/security procedures, maintaining inventory, reviewing financial reports and

taking appropriate actions, assisted manager in recruiting, training, interviewing and

hiring new employees; conducted performance appraisals, took disciplinary actions.

Philip Morris USA - Louisville, Kentucky

Quality Assurance Senior Lab Technician/Team Leader, August 1992 ? July 2000

Followed company policies and procedures for GMP, SOP and safety regulations.

Contributed to internal process improvement initiatives towards optimization of

implementation testing procedures. Evaluate data and present conclusions in an organized

format according to Quality Systems Procedures. Supervised six lab techs.

EDUCATION

Butler Traditional Technical High School

References furnished upon request

Contact this candidate