Tarshell Scott

**** ******* **.

Missouri City TX, 77489

Home: 281-***-****

Cell: 832-***-****

Objective

Seeking a challenging customer service position where my skills will be enhanced and

my previous customer service experience will serve to foster the aims and objective of

the employer.

Qualification Highlights

Skilled Customer Service Representative with 10 years of experience in a high

volume call center environment.

Problem solving abilities to assist customer on a daily basis.

I am self - starter, energetic, and a dependable employee who enjoy working with

customers in a diverse environment.

Competent using software including Windows, Word, Excel, Power Point.

Ability to type 45 wpm.

Work well as a team member or independently.

Experience

UnitedHealth Care Group, Customer Service Representative 11/2013- 08/2014

Respond to complex customer calls; resolve customer service inquiries which include benefit

and eligibility information about physician claims. Billing and payments issues, customer

material request, explanation of benefits. Provide excellent customer service.

IRT/ AT&T, Customer Service Represent 12/2008-11/2013

Receiving inbound calls and assisting customer with start-up of service, process. Process

enrollment and applications; answer inbound calls regarding billing and service question.

Respond to telephone inquiries, providing quality service to customers and associates inquiring

about the availability or statues of service, up selling on products and services.

Stewart Lender, Customer Service Representative 09/2006-11/2008

Making outbound calls and receiving inbound calls from borrowers regarding making

home affordable program. Discussing with borrowers the programs they have been

offered, answering questions related to applicable programs. Working with borrowers to

clear any exceptions to any documentation that may be needed in order to complete the

programs package.

Boardwalk Pipeline Company, Customer Service Clerk 12/2002-10/2005

Answer a multi-line and transfer calls to appropriately departments, meet and greet all

visitors. Assisted staff with filing all documents alpha/ numerical order. Assist visitors

with sign-in sheet, perform light data entry, and handle incoming and outgoing packages

and other duties as required. Fax documents, make copies, sort and deliver mail, and

maintain office supplies.

Education Jack Yates High School

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