Alexandra Monta?ez

***** ** **** ** *****, FL ***93

T: 786-***-**** F: 305-***-**** E: acgq3e@r.postjobfree.com

Objective

Summary Obtain a position at a company where I can maximize my management skills, quality assurance, program development, and grow within the company.

I enjoy developing new concepts that modernize strategic views, which makes me innovative and determined. Proficient in Microsoft Office and customer service oriented. My ability to provide excellent customer service has gained me recognition.

Experience

Small Business Solutions Specialist

AT&T ? Miami, FL July 2014 to Present

While providing excellent customer service and gaining my client?s trust I was able to meet and exceed my personal sales quota and help our center reach number one in the world. Additionally, I followed up with clients to ensure they were maximizing their profit with our telecommunication services. I was able to master sales systems such as BOCRIS, ROS, PHOENIX and CRM.

Assistant Manager

Valvoline Instant Oil Change - Miami, FL November 2013- August 2013

I started my journey at Valvoline as a Customer Service Representative, quickly moving to Certified Technician, and up the ladder to Key Holder while training to become an Assistant Manager. This gave me the opportunity to work all positions and know all the ins and outs of managing. I dealt with customer problems, and employee problems, meeting sales and quotas, as well as making schedules, reporting to higher corporate managers and making sure the store would run in tip top shape.

First Responder

Miami-Dade County Medical Reserve Corps - Miami, FL April 2013 to Present

First responders are there on the scene of an emergency. Whether it is man made or a natural disaster, we help support the community when there are outbreaks, such as Anthrax, H1N1, etc. We have the responsibility of following guidelines, procedures and ensuring safe and proper use of medicine to help better our community and keep it safe.

Education Associate of Arts in Business Administration

Miami-Dade College - 2012-2015

Clinical Medical Assistant

Life-Line Med Training - January 2013 to July 2013

Certifications

Groups

Accomplishments

Certified Clinical Medical Assistant

July 2013 to July 2015

#F3Z4T9B3

Certified EKG Technician

June 2013 to July 2015

#W5L3T5F3

Certified Phlebotomy Technician

June 2013 to June 2015

#Q3C9W3M4

Basic Life Support for Health Care Providers

February 2013 to February 2015

American Heart Association CPR & AED

Student Council

January 2009 to July 2009

Student Council President at Hi-tech Paul Mitchell Cosmetology School.

? South Florida Region Employee of the month April 2014

? FEMA National Incident Management System 2013.

? FEMA Incident Command System 2013.

? Healthcare Provider BLS/AED/ HIV/ OSHA/ HIPPA/ Domestic Violence/ Medicine Admin. / Alzheimer Certifications.

? Volunteer at Institute of Civic Engagement and Democracy.

? Full completion of computer usage course: Word, Excel, Power Point, Access and QuickBooks.

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