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IT desktop suport

Location:
Louisville, KY
Posted:
November 17, 2014

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Resume:

Thomas House

**** **** *** **.

New Albany, IN 47150

502-***-****

acgq05@r.postjobfree.com

Summary

Seeking a challenging and rewarding position where I can utilize my technical and leadership skills.

Education

Bachelor of Science in Informatics

Cognate: Digital Media

Indiana University Southeast - New Albany, IN

Related Work Experience

Undergraduate Research Assistant

Bioinformatics Research Group, Indiana University Southeast - Director: Dr. Sridhar Ramachandran

www.ius.edu/sriramac/birg September 2007 – December 2011

IT Skill Set

• Adobe: Photoshop CS4/5, Illustrator CS5, InDesign CS5, Premiere Pro CS5, HCI, Java, Microsoft

Office 2007/2010/2013, SQL, XML

• Proficient in Windows and Macintosh

• Experience with Citrix and Active Directory

• Experience with Cerner applications in the healthcare field

Accomplishments

• Achieved the rank of Eagle Scout

• Presented at ASEE Conference in Grand Rapids, MI (see below)

• Awarded the Student Development Travel Grant

Scholarly Activities

• S. Ramachandran, T.N. Parnell and T.D. House “Using Popular Culture as a Pedagogical Tool to

Teach Social Informatics Concepts”, submitted to the American Society for Engineering Education

NCS Conference, Grand Rapids, MI, April 3-4, 2009

• Dean’s List for high academic achievement at IUS-Fall 2010 and Spring 2011

• Inducted into the Informatics Honor Society at Indiana University Southeast

Volunteer Work

• Photographer at the Harvest Homecoming Festival in New Albany, IN 2014

Thomas House

3625 Gray Fox Dr.

New Albany, IN 47150

502-***-****

acgq05@r.postjobfree.com

Job Experience

Advanced Business Solutions, IT Contractor, September 2013 – November 2014

• Contracted through the Catholic Health Initiative/KentuckyOne Health

• Diagnose and troubleshooting with users computers

• Virus and spyware removals, system cleanups, and software or OS reinstallations, using

MalwareBytes, and Avast Antivirus

• Data backup and restoration

• Perform various customer service tasks

• Replace damaged hardware components

• Migration tasks from Windows XP to Windows 7

• Deploy and install pre-imaged workstations, verify correct functionality

• Load software and OS images onto workstations

• PC troubleshooting and support, hardware diagnostics and repair

• Gathered old equipment for lease return, recorded its information and sent it back

Dick’s Sporting Goods, Sales Associate and Cashier, January 2004 - Present

• Assist customers, stock products, clean at end of day, restock the product that is out of place, clean

counters, vacuum and do a thorough gun count

• Cashed out customers, help with customer service issues

• Handle money daily, responsible for daily cash transactions and balancing drawer



Contact this candidate