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Customer Service Human Resources

Location:
Houston, TX
Posted:
November 14, 2014

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Resume:

Chiquita V. Jackson, MBA

***** ********* ****** ***** ***. 511 Houston, Texas 77069

832-***-**** Mobile 832-***-**** Home acgpw8@r.postjobfree.com

Targeting positions in:

FINANCIAL ANALYST CREDIT ANALYST BUDGET ANALYST

Strategic Business & Financial Planning / Banking Operations /Cash

Management & Optimization General Accounting & Reporting / Productivity &

Efficiency Improvement /Financial Analysis

Banking Relationship Management / Staff Training & Supervision / Audit &

Regulatory Compliance

Highly detailed, well-educated professional with ten years of accounting,

financial and sales leadership experience within banking, insurance,

telecommunication and educational environments. Combines strategic and

tactical financial expertise with strong qualifications in general

management, human resources and administration. Offer excellent leadership,

teambuilding and communication qualifications.

EDUCATION

Prairie View A&M University, Prairie View, Texas

MBA, Business Management 2008

BBA, Finance 2005

COMPUTER SKILLS

Proficient in Microsoft Office Suite (Outlook, Word, Excel, Power Point,

Access), Lotus Notes, SAP SRM, Adobe Professional, ADP, PeopleSoft, Shift

Planning Software, Integrated Data Retrieval System, Remittance Transaction

Retrieval System

PROFESSIONAL EXPERIENCE

Internal Revenue Service - Austin, Texas

02/2012 - Presently

Tax Examiner (Seasonal)

. Reviews books and records to gain understanding of taxpayer's methods of

accounting (cash/accrual basis).

. Review tax returns that include referring to required documentation, such

as K-1, W-2, 1099, and carryover information to Schedule C.

. Utilize basic accounting principles to review and analyze financial

statements.

. Examines individual tax returns, including sole-proprietorships using

knowledge of the general principles, practices, and methods of

accounting, including reconstruction of taxpayer records, determining

basis of assets or investments, and determining taxability of trusts in

order to ensure compliance with tax law.

. Performs research, analysis, and necessary computations, to recommend

adjustments to customer's accounts, makes adjustments as appropriate,

initiates credit transfers

American CyberSystems, Inc. - Houston, Texas 09/2013

- 12/2013

Client: BNY Mellon

Trust Associate

. Reconcile the cash system with reporting systems for a complex array of

Collateralized Debt Obligation / Collateralized Loan Obligation

portfolios consisting of loans, preferred trust securities, and corporate

bonds

. Generate and assemble discrepancy, monthly, and payment reports for the

collateral manager

. Wire funds for various types of trades, invoices, trustee fees, and

management fees

. Prepare daily cash flows for clients

CHIQUITA V. JACKSON, MBA PAGE 2

PROFESSIONAL EXPERIENCE (Continued)

Volt Workforce Solutions - Houston, Texas

08/2012 - 01/2013

Client: Stewart Home Lending Services

Single Point of Contact (SPOC)/Loss Mitigations

. Approves mortgage loan modifications by examining application and

supporting documentation; estimating credit-worthiness; calculating

repayment risk.

. Utilize mortgage loan financial standards by providing annual budget

information; monitoring expenditures; identifying variances; implementing

corrective actions.

. Initiate homeowners' financial information for qualification to a Home

Affordable Refinance program (HARP) or HAMP modification

. Final modification fulfillment, including title endorsements,

subordinations and nationwide recordation

. Initiate phone counseling for borrowers on subordinate second-lien

negotiation

. Utilize web-based tracking of tasks and documents in real time;

calculating repayment risk.

KBR - Balad, Iraq 08/2009

- 12/2011

Administrative Specialist / Tool Room Interim Foreman

. Processed Purchase Orders Materials Tool Rooms through out Iraq.

. Monitored control of Material Control Tracking (MCT) processes for

customer-owned material Direct Material Inventory (DMI).

. Utilized various automated systems such as SAP and Maximo for

research of material movement within the industrial activity related to

due-ins from receipt or re-warehousing and as needed monitor Depot Level

Repairable (DLR) movement into/out of maintenance.

. Conduct extensive searches for information pertaining to complex

and/or unusual supply transactions and patterns.

Mail Services Clerk - Baghdad, Iraq

. Ordered Postal Supplies thru the Automated Military Postal System.

. Responsible for fixed credit extended by the Custodian of Postal Effects

and is accountable for blank Money Order forms and balancing cash

transactions.

. Inventoried all incoming and outgoing mail to ensure mail is properly

accounted for and processed on a first-in, first-out basis by category.

Fluor Government Group, Inc. - Bagram Airfield, Afghanistan

Billeting Technician (Military Housing Property Management)

. Acted as a liaison with unit representatives on unit rotation schedules

and in-processing/clearing procedures.

. Organized and completed service order form, assigns control number, and

contacts the appropriate repair-service provider.

. Performed or oversees joint issue, pre-and final clearance inspections

for property accountability, configuration correctness, functionality

checks and cleanliness.

Burnett Staffing Company - Houston, TX 9/2008

- 08/2009

Client: Money Management International, Inc.

Homeowner Preservation Foundation Housing Counselor/Loss Mitigations

. Specialized in qualifying clients for the Make Homes Affordable Programs

. Defined financial problems, collect data, establish facts and give

financial assessment.

. Proficient in consumer mathematics including finance related computations

such as interest, finance

charges, average daily balances and payments.

Client: Hewitt Associates

Customer Service Associate / Benefits Enrollment Administrator

. Initiated benefits enrollment by utilizing HRIS knowledge - PeopleSoft,

SAP and ADP.

. Resolved issues relating to clients healthcare benefits, 401K savings,

life benefits, retirement plans and

other related human resource issues.

Washington Mutual - Houston, Texas

4/2007 - 9/2008

Operations Supervisor

. Conducted all financial auditing-overdrafts, loss reporting, cash

shortages-and Patriot Act compliance.

. Supervised, scheduled, and trained five tellers, monitored teller limits,

ensured proper disposal of client paperwork, and trained tellers on daily

operations and procedures involved with ATM and vault.

. Key Control for bank as well as Vault Custodian for all monetary assets.

Managed teller line in a high-volume branch, multi-teller environment.



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