Rajat Nandwani

Home: 403-***-****

# *** - **** **** ****** **

Mobile: 587-***-****

Calgary, AB, T3C 0P3

Email: acgpu6@r.postjobfree.com

Resume

Objective

o To obtain a challenging position, with a market leader that

utilizes my experience in Sales Management and Warehouse &

Supply Chain Management.

Profile Brief

o 26 years as on February 14, rich experience in successfully

managing Sales and Marketing Operations, Customer Handling

and managing Warehouse & Logistics Operations in an Office

Automation, Information & Technology Industry and Retail &

Distribution Industry with Market Leader's.

o Strong exposure to Direct as well as Indirect Channels,

Strong Believer in Quality as a way of Life, Effective Team

Builder & Customer Oriented.

o Good control over Warehouse, Logistic and Supply Chain

Operation.

o Handled Revenue Target of $ 174, million + for a month, in HCL.

o Material Consolidation for 475 Retail Stores, in Canada. From Brampton

Distribution Centre which is the biggest centre, spread in 1.4 million

Square feet of area.

o Diploma in Materials Management with 78% scores, from DIMS

New Delhi in 1990 (Warehousing, Inventory management,

Purchasing, Logistics, Supply chain operations)

Present Experience

Company : Walmart Canada

Designation : Customer Service Manager.

Duration : Jun. 2014 to date

Area of Operations - Independent Operations at Store 3009- West Brook Mall.

Key Responsibilities: Customer Delight

o Provide excellent Customer Service through: Practicing the 3

Meter Rule. Providing a friendly work environment for all

Associates and Customers.

o Ensure that the Company's register procedures are followed.

o Ensuring compliance with the Company's procedures regarding

Customer Satisfaction Cards (CSC's) and Competition Ads.

o Consistently attending/conducting Cashier training sessions

ensuring each front end Associate is knowledgeable regarding

current communications/directions.

o Training Associates on how to improve scanning accuracy and

productivity. Ensuring registers are prepared for opening and

closing each day.

o Following Company guidelines concerning refund, check,

bankcard and Associate discount purchase approvals.

o Follow the Key Controls Checklist by: Verifying items on

refund tickets to actual merchandise returned.

o Maintain Operational standards & Practice safe work habits

by: Training Associates and demonstrating safe lifting and

scanning techniques.

o Co-ordinate the schedules, for an adequate number of Cashiers

on registers to provide excellent Customer Service. Making

sure there are no more than three (3) Customers in line.

o Ensure compliance with the Electronic article surveillance (EAS) program

by: Ensuring that all EAS systems are turned on and functioning.

o Maintain a clean and well stocked front end.

o Provide information to Customers, and resolve Customer

complaints.

Previous Experience

Company : Oxigen Services (India) Pvt Ltd

Designation : Dy. General Manager - Channel Sales.

Duration : Sep. 2012 to Mar.2013

Area of Operations - Independent Operations in Delhi, Gurgaon,

Noida, Faridabad and Haryana

Key Responsibilities: Channel Management

o Manage and drive business through a team of Territory

Managers, and Feet on street (FOS)

o Identification and Appointment of new Retail Management Units

(RMU) and Retail Outlets (RO).

o To provide monthly & quarterly targets to team and RMUs,

workout and make business plan for all the ROs, in line with

the organizations priorities and goals and the revenue plan

for the year.

o To drive and over achieve the Revenue Target.

o To devise coverage Strategy for RMUs to maximize the business

opportunities in geographical territory assigned.

o To roll out Schemes for the Channel, to grow and over achieve

the Business Plan.

o Conduct RMU meets to increase brand awareness, grow business.

o Training and development of the Channel Partners and their

sales team for Overall Customer Satisfaction

Company : Kyocera Document Solutions I Ltd

Designation : National Manager IDC Sales

Duration : Jan 2012 to Aug 2012

Area of Operations- - Independent Operations on a Pan India basis, based

out of Head Office.

Key Responsibilities: Channel Management

o To drive and over achieve the Revenue Target.

o Identification and Appointment of New Dealers.

o To devise coverage Strategy for dealers & workout

breakthrough Account Specific strategies with the Channel

Partners to maximize the business opportunities in major

corporate and government accounts.

o To provide monthly & quarterly targets to dealers, workout

and run the marketing engagement plan on quarter-to-quarter

basis & Make business plan for all the Sales Promotion Agents

in line with the organizations priorities and goals and the

revenue plan for the year.

o To roll out Schemes for the Channel, to grow and over achieve

the Business Plan.

o Training and development of the Channel Partners and their

sales team for Overall Customer Satisfaction

o Conduct Dealer Meets to increase brand awareness, and in turn

grow business.

Company : Canadian Tire

Designation : Consolidation Team Member

Duration : Feb 2011 to Feb 2011

Area of Operations - Distribution Centre-Steels Avenue, Brampton. Canada.

Key Responsibilities:

o Working in the Biggest Distribution Centre, spread in 1.4

million Sq Ft area.

o To manage all day to day Consolidation operations in

Warehouse.

o To segregate material for different Retail Stores, and make

a check list for dispatch bay.

Company : HCL Infosystems Ltd.

Designation : National Manager - Warehouse & Logistics

Duration : Dec 2007 to Dec 2010

Area of Operations - Independent Operations on a Pan India basis, based out

of Head Office.

Key Responsibilities:

o To manage all day to day operations in Warehouse &

Logistics.

o To lay down processes in improving the Warehouse activities.

o To Audit and take a account of all 28 Warehouses in India.

< Inventory monitoring and material requirement clearance

< Plan and execute Distribution Strategy.

< Negotiation with Transport vendor

o To establish the processes and systems for new stream of

business

o To co ordinate with Sales Heads for the movement and billing

of material.

o Effectively coordinating with the principals like NOKIA,

KODAK, APPLE, SANDISC, KINGSTON, and WESTERN DIGITAL etc for

material planning and movement location wise to meet

company's revenue numbers.

Company : Xerox India Limited

Designation : DGM Sales - Xerox Supplies Group.

Duration : Mar. 2000 to Jan 2007

Area of Operations - Independent Operations in Delhi, Gurgaon,

Noida, Faridabad and Rajasthan

Key Responsibilities: Channel Management

o To meet and over achieve the Revenue plan set for the areas

of Delhi NCR and Rajasthan

o Identification, Appointment and Development of the Sales

Promotion Agents (Dealers).

o To provide monthly & quarterly targets to dealer, workout and

run the marketing engagement plan on quarter-to-quarter basis

& Make business plan for all the Sales Promotion Agents in

line with the organizations priorities and goals and the

revenue plan for the year.

o To focus on Collections & Dealer Account Reconciliation.

o Training and develop the Channel Partners.

Direct Management

o To Handle various Rate Contracts & Major Accounts & Institutional

Sales

o Men Management Direct/MRE's.

Achievement : The responsibility was given to promote market

share, higher profitability and customer retention in this

region, thus resulting surge in revenue, which is being

successfully done and achieved.

Company : [pic] [pic]Xerox Modicorp Limited

Designation : National Distribution Manager

Duration : Sep 96 to Feb 2000

Area of Operations - Independent Operations on a Pan India basis, based out

of Head Office.

Key Responsibilities:

o Was responsible for overall procurement, distribution &

transportation of Photocopier Paper

o To Plan for Paper Procurement, and plan distribution to

different locations nationally.

o To co-ordinate with different mills, for production of

paper.

o To validate and clear bills of all the mills.

o To validate and clear bills for transporters.

o Was responsible for all distribution and redistribution of

paper nationally.

o Was taking care of import of Colotech paper and Toner from

Xerox globally

Company : Modi Xerox Limited

Designation : Distribution Officer

Duration : Feb 88 to August 96

Area of Operations - New Delhi

Key Responsibilities:

o Handled largest stores in the country

o To effectively plan for spares and consumables.

o To Plan for FSMA material.

Training's Undergone

o Leadership through Quality;

o Selling Skills Program;

o Selling for success,

o Interpersonal Relationship Effectiveness;

o Customer relationship management;

o Code of Conduct-Ethics Training,

o First Level Management Development Program,

o Lean Six Sigma -Yellow Belt

o Attended Innovation Workshop - Six Thinking Hats

o SAP training in S&D (Sales and Distribution) module, from

SAP India.

o Professional Behavior.

o Communication and Presentation Skills.

Rewards & Recognition

o Awarded with Chairman's Challenge in Sep-09.

o Won trip to Finland and Sweden with spouse for the same.

o Awarded Presidents Club for overachieving 2005 revenue plan

o Won trip to Shanghai with spouse for overachieving 2005

revenue plan

o Awarded Star Performer of Qtr III 2005

o Recognized for overachieving H1 2005 plan.

o Qualified for a trip to Singapore and Malaysia in 2005

o Over achieved full year plan 2004.

o Adjudged National Champion "Best Sales Manager" for the year

2001.

o Qualified for Grand Slam and won Trip to Malaysia in 2001, on

over achievement of Business Plan

o Qualified for Trip to Kenya in 2001.

o Qualified for Honours Club and won Trip to Amsterdam in 2002, on over

achievement of Business Plan

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