Renee J Gardner

**** ******* *****-*********, ** 32934 * Phone: 321-***-****

Alt Phone: 321-***-**** * Email: acgpn4@r.postjobfree.com

Ability Summary

Motivated, personable business professional with a proven track record of

dedication and ethical practices. Diplomatic and tactful with professionals

and non-professionals at all levels. Accustomed to handling sensitive,

confidential records and issues. Demonstrated history of producing

accurate, timely reports meeting stringent guidelines. Flexible and

versatile - able to maintain a sense of humor and calm under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Employment History

Primary Parental Caregiver/Patient Advocate

2012 - 2014 Self Melbourne, FL

Planned and prepared meals which were medically appropriate

Organized, monitored, and dispensed medications

Attended medical appointments

Coordinated with medical professionals to ensure acceptable treatments and

interventions were being followed

Advocated for patient comfort during in-patient admissions

Coordinated with multiple providers as a central informational source

Collaborated with multiple providers to ensure each was aware of the treatments

and interventions of the others.

Assisted with patient physical activities

Monitored vital signs with basic home monitoring equipment

Assisted with nebulizer treatments, oxygen delivery devices, and unique

respiratory clearing devices.

Assisted with wound care

Drug and Alcohol Program Manager

2006 - 2012 Comprehensive Health Cape Canaveral, FL

Services, Inc.

Wrote Standard Operating Procedures for Drug Testing approved and utilized by DoS

and DoD for contractors in Iraq, Afghanistan, and Kuwait.

Assisted in developing processes to ensure specimens reached certified Western

labs in a timely manner.

Directed overseas personnel in collection and exportation procedures,

error-correction training, and site setup.

Led and directed a team of medical review officer assistants. Provided guidance

and training in proper procedures to ensure compliance with Federal, State, and

Local laws and regulations, as well as adherence to corporate policy, both

international and domestic.

Interfaced extensively with clients and stakeholders to establish expectations,

monitor program performance, and ensure client satisfaction.

Interpreted regulations and policies to determine specific requirements and

enforced compliance with same.

Extensive oral and written communication with government officials, clients,

peers, and Medical Review Officers.

Developed and conducted training for employees, subcontractors, and vendors to

ensure proper procedure was consistently followed.

Developed, implemented, and updated standard operating procedures.

Regularly initiated and led process improvement reviews and analysis of policies,

objectives, and department operations.

Established process improvements. Supervised and oversaw the execution of new

procedures.

Conducted program analysis to determine program efficacy and effectiveness.

Managed program budget and controlled expenditures.

Created and presented reports to executive management for review and discussion.

Supported business development activities/objectives and participated in client

conferences, both pre- and post- award.

Developed proposal, statement of work, and written process documents.

Conducted contract analysis to ensure compliance with contract requirements and

collaborated with clients to develop and implement contract changes as needed.

Negotiated contract pricing with both clients and vendors/sub-contractors.

Extensive travel for client meetings, presentations, training, and vendor site

reviews.

Performed quality assurance on vendor sites and personnel. Provided re-training

as needed.

Performed internal quality assurance on adherence to policies and procedures and

implemented corrective procedures as needed.

Assisted clients with technical aspects of policy creation to ensure compliance

with all regulations and requirements.

Consulted with clients and assisted them in understanding analysis results, as

well as helped them to understand processes and procedures.

Advised and guided clients of changes in Local, State, and Federal regulations.

Assisted in adapting client policies to ensure compliance with the changes.

Conducted annual employee evaluations and reviews; resolved interpersonal

relationship issues as they arose; developed and monitored performance

improvement plans; and administered disciplinary actions as needed.

Conducted bi-weekly staff meetings; established an atmosphere of cooperative

collaboration which encouraged staff to submit ideas and suggestions on ways to

improve their processes, workspace, and overall work environment.

Prepared and presented informational materials to large groups at meetings,

industry workshops, and conferences.

Assisted with designing marketing materials.

Financial Advisor

2002 - 2006 Morgan Stanley Melbourne, FL

Utilized MS Office products to prepare presentations showing various financial

investment options and their potential returns.

Prepared and presented financial plans and asset analysis to clients for review

and approval.

Maintained client database using MS Access and ACTS.

Extensive written correspondence with clients and prospects, both hard copy and

electronic.

Extensive oral communication.

Extensive client interaction.

Business Account Executive

2000 - 2002 Cingular Wireless Boca Raton, FL

Produced and disseminated informational brochures and presentations using

Microsoft Word, Excel, and PowerPoint.

Created governmental and private corporate bids for products and services using

Microsoft Word, Excel, and PowerPoint.

Resolved client concerns through thoughtful problem solving and negotiation.

Scheduled appointments and community events using Microsoft Outlook.

Organized company involvement in community activities.

Managed client files on a Siebel software program.

Responsible for collecting payment for accounts.

Used the Global online Distribution ordering system for procurement of product.

Managed inventory through careful record keeping.

Negotiated contracts with small, medium, and large businesses, as well as

governmental entities under my own initiative and authority.

Managed correspondence with Microsoft Excel and Word.

Ensured deadlines were met, assignments completed, and reports were concise,

consistent, and compliant with company policy.

Traveled frequently on company business.

Extensive billing analysis, utilizing internal billing as well as competitor's

bills.

Completed cost comparisons to aid the client in making fiscally sound

decisions.

Awards for Top Seller of the Quarter six times.

Education and Training

Issuing Institution Locatio Qualification Course of Study

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Brevard Community FL Associate's Associates in Arts

College Degree

University of Central FL Bachelor Business Management

Florida Degree Emergency Management/ Homeland

Security

Occupational Licenses, Certificates, & Training

Certification Title Issuing Organization

Breath Alcohol Technician Trainer Alpha Pro Solutions

Drug Test Collector Trainer Alpha Pro Solutions

Medical Review Officer Assistant MROAA

PMP Course Completion Project Management Institute

Volunteer Activities

Volunteer activities associated with organizations invoved with youth

programs. Positions held include Vice President, League Fundraiser and

Secretary of community youth baseball and football leagues for several

years. Additionally, I was the coach, mentor, and team mother for these

organizations containing several hundred children and their family members.

While a military dependent on many national and international assignments,

I routinely volunteered on military installations and civilian location

with youth and veteran organizations. Through my familial connections to

military installations, I am well accustomed to the unique atmosphere

within military communities and am comfortable interacting in any

organization, government or civilian.

References

Provided upon Request

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