RESUME

OF

SAMPSON ANIM

Tel: 678-***-****

973-***-****

Email: acgpee@r.postjobfree.com

acgpee@r.postjobfree.com

PERSONAL DETAILS

SURNAME : Anim

FIRST NAMES : Sampson

DATE OF BIRTH : 05 May 1980

RESIDENTIAL AREA : Clayton County

MARITAL STATUS : Married

HOME LANGUAGES : English

RACE : AA

DRIVERS LICENSE : Yes

AVAILABILITY : Immediately

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EDUCATIONAL QUALIFICATIONS

SECONDARY EDUCATION:

SCHOOL : St Martin's Secondary School

QUALIFICATION : Senior Secondary School Certificate (SSCE)

SUBJECTS PASSED : English First Language Core (Pass)

Agric Sc & Env. Stud (Very Good)

Mathematics Core (Very Good)

Life Skills (Pass)

Science Core (Good)

Physics (Pass)

Chemistry (Credit)

Mathematics Elect (Very Good

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ADDITIONAL COURSES:

> Virtual Training Company (2013-Online Training USA)

CompTIA ComPTIA Security + Certification

> Torque IT (Johannesburg South Africa-2010)

Microsoft Microsoft Certified IT Professional - Windows

7 (MCITP)

(Planning & Managing

Windows 7 Deployment & Environment)

> Koenig Solution (2007- New Delhi India)

Cisco Cisco Certification

> ProCurve Institute (2001- Accra Ghana)

System Support Specialist - Installing, Configuring and

Administering Windows

NT 4.0 Servers, 2000 Server and 2000

Network Infra

CompTIA Network + Media & Topology, Protocol & Standards

Network Implementation, TCP/IP & Support

CompTIA A+ PC Support & Repair, Assemble, Configuration of

Hardware & Software

ADDITIONAL COURSES: (Contd

> Aladdin Computer Network Venture's Accra Ghana 1999

Diploma System Technician PC Upgrading and Repairs, Networking, Software

and Hardware Configuration, Microsoft Office Suite, Page Maker, Coral

Draw

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PROFESSIONAL QUALIFICATIONS:

PROFESSIONAL CERTIFICATION:

> Microsoft Corporation

MCSE: Microsoft Certified System Engineer (Win2000)

MCSA: Microsoft Certified System Administrator (Win2000)

MCDST: Microsoft Certified Desktop Support Technician (WinXP)

MCP: Microsoft Certified Professional (Win2000)

CompTIA (Computer Technology Industry Association)

Network + Certified Professional (2002)

CompTIA A+ Certified Pro IT Technician (2007)

CompTIA Security+ Certified (2013)

Cisco Certification

Cisco Certified Network Associate (CCNA) - 2010

Building Scalable Cisco Internetworks (BSCI - CCNP) - 2008

PROFESSIONAL MEMBERSHIP:

CompTIA Information Technology Member

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TECHNICAL EXPERTISE:

Operating Systems: Installation and configuration of DOS, WIN 9X, WIN NT

4.0 Server, WIN 2000, WIN XP, WIN 7/8, WIN 2000/3/8 Server on PC's and

Networks. Configuring Windows 2000/3/8 Server. Proficient in installing,

configuring, troubleshooting and backing up data in Win 9X/ Win 2000/3/8

and retrieving data during system crashes using third party data recovery

tools. Installing and configuring anti-virus Software for optimal

performance to prevent data and system from crashes.

Hardware: Thorough knowledge of Systems Integration, Printers and

supporting Peripherals. Skilled in Hardware integration, configuration,

troubleshooting and maintenance of all hardware and peripherals, cabling,

external modules, patch cord, data manipulation, setting up network devices

like hub unmanaged switch, modems (both internal, external, etc.), printer

sharer and networking on Ethernet topology. Networking Hardware expertise

on Switches, Patch Panel, Media Converters and Connectors, CAT 5E, CAT 6,

Mounting Racks and testing the connectivity of both CAT using special

Testing Equipment.

Network: Proficient in installing multi user OS (Windows), User Creation,

Management, Server & client configuration, Assigning IP Addresses,

Configuring DNS, DHCP, Internet connectivity and Sharing through WIN

PROXY, ISHARE, WINDOWS 9x ICS, Network Cabling and CISCO basic routing

knowledge. Designed and Managed LAN with server client setup for medium

sized organizations including HP, DELL, IBM Server and Structured Cabling

Systems. Planned and Administered Disaster Recovery Contingencies with

Hardware and Software Upgrades.

Productivity Tools: Ms Office Suite, Adobe PageMaker.

SYSTEMS / NETWORK INFRASTRUCTURE DESIGN & ADMINISTRATION, TECHNICAL SUPPORT

AND TRAINING

As a holder of Cisco Certification, CompTIA A+ & Network + Certified

Professional and Microsoft Certification on Win NT/2000 Server with an

advanced Diploma in Computer Hardware & Networking Technology, Systems

Support Specialist and detailed training in CISCO Basic Routing Technology.

I, comprises a unique blend of Computer Hardware, Networking and Software

skills with 7+ years of systems experience, Administration on all Windows

Platforms, Network Designs and Administration with emphasis on Training,

Technical Support and Marketing. I am also recognized as an Accomplished

Systems and Network Technical Support Specialist and Trainer with

substantial experience in Marketing IT Products and solutions.

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CAREER OBJECTIVE:

I am seeking a position that capitalizes on skills covering Installation

and Administration of Networking Infrastructure Projects on Structured

Cabling Systems for End to End Connectivity. Integration of Data for

Information Technology Infrastructure inclusive of Data Centre, Campus

Networks, LAN, MAN, WAN, etc. I also enjoy participation in Design,

integration, implementation and administration of Computer Hardware /

Network, software, Peripherals along with Client Coordination. My flair for

Training people on Technical Aspects involving the ICT field are feasible.

Orchestration in marketing ICT Infrastructure Solutions for Networking

Services will also definitely augment my Professional Trait.

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EMPLOYMENT PROFILE

CURRENT EMPLOYER : Affordable Ink Plus International, Marietta-Ga

POSITION : CUSTOMER SUPPORT TECHNICIAN

DURATION : 2014 (PART-TIME)

Primary Responsibilities:

. Troubleshooting and resolution of issues relevant to computer

hardware, Peripherals, Software and Printers.

. Respond to service request

. Professionally interact and collaborate with clients, other vendors

and teammates

. Maintain inventory for parts and order parts as needed

. Escalate issues immediately

PREVIOUS EMPLOYER : ProCurve International PTY, Swaziland

POSITION : Training Coordinator

DURATION : 2004 - 2012

Primary Responsibilities:

. Involved in IT Training covering CompTIA

A+ Certification, CompTIA Network +

Certification, Microsoft Certification and Cisco Certification

. Company management & training coordination

Achievements:

> Responsible for training in excess of 70+ sets of groups in IT who are

now certified IT Professional in CompTIA, Microsoft and Cisco

Certification.

> Coordinated the training of over 70 participants from most Sub-Sahara

African countries in all managerial sectors

PREVIOUS EMPLOYER : Oxford Business Institute, Swaziland

POSITION : IT Technology Trainer

DURATION : 2004 - 2005

Primary Responsibilities:

. Coaching students in all IT Courses including PC Upgrades & Service

Support, Networking, Ms Office Suite under City & Guide - UK, ICESA -

South Africa, ICM - UK

Achievements:

> Training in excess of 300+ students of whom some are employed as IT

Support Specialists, Secretarial Assistants, Network Support Specialists

in Government Ministries, NGO's and local organizations

EMPLOYMENT PROFILE (Contd

PREVIOUS EMPLOYER : Social Security & National Trust Hospital

POSITION : System Support Specialist

DURATION : 2002 - 2004

Primary Responsibilities:

Directly monitoring and assisting Customers through Junior System Support

Engineers and Serving as the node for various Systems Related Solutions,

Technical Implementation, Training, Procurement and Inventory Management.

Professional responsibilities construe Systems Hardware Integration,

Troubleshooting and resolution of issues relevant to computer hardware,

Peripherals, Software and Networks, LAN Maintenance, Maintenance of Third

Party Systems on Contracts, Service Schedules and Documentation. Additional

accountabilities included overseeing Network Connectivity, Design and

Implementation of small LAN, Servers, the installation, configuration and

Troubleshooting of Printers, Scanners, Remote Access and Storage Devices.

Achievements:

> Earned a reputation for quick response to technical problematic queries,

prioritizing user requests and resolving complex issues. Successfully

resolved many issues and created a systematic method of downtime

processing to a short time. Always ensured that users were attended to

soonest and contacted telephonically to assure them of optimal service.

> Monitoring and coordinating Systems Integration, Troubleshooting and

maintenance, Data Recovery with Third Party Data Management Tools and

providing telephonic solutions for queries that required meticulous

technical support skills for upgraded Systems with low configuration to

contemporary feasible technical standards. Win 9x to WIN NT, WIN 2000,

Linux. Also configured systems for optimal performance on the LAN, e-mail

on Outlook, Internet sharing using third party tools, service of Dot

Matrix Printers, etc...

> Design, implementation and integration of systems for small LAN on

Windows NT, 2000, WIN 9X with internet connectivity and network Hardware

for multi user environment.

> Conducted Hardware training classes with 8-15 users as part of our in-

house computer division. Prepared Course Content and materials. Lessons

included detailed training on Hardware Integration, Troubleshooting and

Maintenance, Data Recovery, Planning and Designing small networks,

Configuring Hardware, Software and Internet. Configured Classroom Network

on peer-to-peer and taught Troubleshooting Cable Faults and all Network

Parameters. The training included identification of different hardware

devices, Network Hardware, Cables and immense exposure in Hardware

Configuration and maintenance. Also configured printers, TWAIN Compliant

Devices with emphasis on emerging ODD, ROM, High Speed Data Transfer

Devices like IEEE Fire wire technology, USB, etc.

> Planning, Purchasing and monitoring Inventory of all hardware and

peripherals.

> Preparing Technical Documentation and Content Management.

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EMPLOYMENT PROFILE (Contd

PREVIOUS EMPLOYER : CGA Consultant & Kolloc System, Accra - Ghana

POSITION : Technical Support Specialist

DURATION : 2001 - 2002

Primary Responsibilities:

Directly monitoring and assisting Customers through Junior System Support

Engineers and Serving as the node for various Systems Related Solutions,

Technical Implementation, Training and Inventory Management. Professional

responsibilities construed Systems Hardware Integration, Troubleshooting

and resolution of issues relevant to computer hardware, Peripherals,

Software and Networks Solutions, Onsite and Offsite Installations, LAN

Maintenance, Maintenance of Third Party Systems on Contracts, Service

Schedules, Documentation/ Sales & Accounts Management. Overseeing Network

Connectivity, Design and Implementation of small LAN, Servers,

Installation, configuration and Troubleshooting of Printers, Scanners,

remote Access and Storage Devices also formed part of Sampson's daily

activities.

Achievements:

> Earned a reputation for quick response to technical problematic queries,

prioritizing customer requests and resolving complex issues. Successfully

resolved many issues and created a systematic method of downtime

processing to a short time. Always ensured that the customer was attended

to soonest and contacted telephonically to assure them of optimal

service.

> Monitoring and coordinating systems integration, Trouble shooting and

maintenance, Data Recovery with Third Party Data management tools, and

provided telephonic solutions for queries that required meticulous

technical support skills for upgraded Systems with low configuration to

contemporary feasible technical standards. Win 9x to WIN NT, WIN 2000,

Linux.. Also configured systems for optimum performance on the LAN, e-

mail on Outlook, Internet Sharing using third party tools, service of Dot

Matrix Printers, etc...

> Design, implementation and integration of systems for small LAN on

Windows NT, 2000, WIN 9X with Internet Connectivity and Network Hardware

for a multi user environment.

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Reference:

Name: Georgeo Ebegbodi

Organization: Affordable Ink Plus International

Contact #: 813-***-****, 800-***-****

Name: Joseph Ebegbodi

Organization: Affordable Ink Plus International

Contact #: 813-***-****, 800-***-****

Email: acgpee@r.postjobfree.com

Contact this candidate