PAULA COLBERT Phone: 214-***-**** Resume, Page *

PAULA COLBERT

**** ****** **. ******, *****, 75210

Phone: 214-***-**** E-mail: acgpd5@r.postjobfree.com

Dual Focus Communication Leadership

Build and Cultivate Relationships Research and Sourcing Organizational

Versatile, high-energy professional who supports and enhances Human Resources initiative by driving results and

contributing to team efforts by accomplishing established goals. Keen ability to partner with various departments to

understand business objectives and identify corresponding Human Resource needs. Trusted liaison and advisor.

VALUE OFFERED

Strong Organizational Skills Creative Problem Solver Mediation

Self-Motivated and Focused Professionalism and Leadership Orientation and On-boarding

Time Management Skills Work Well with Diverse Groups Performance Management

Negotiations and Vendor Relations Employee Recruitment Process Organized and Multitasked

Technical Education and Experience Report Analysis and Presentation

Change Management Strategic Planning

Client Relationships Learning and Development

PROFESSIONAL NARRATIVE

Human Resource Manager

Green Roofing Dallas, Texas 8/2002 –5/2010 to 8 /2010-8/ 2014

Key Points:

Recruit quality professionals and ensure that they are a match for the company’s objectives and

values.

Process employee payroll and benefits and maintain a high level of privacy as required.

Support Chief Executive Officer on special assignments such as negotiating client contracts and

managing vendor relations.

Maintain employees and office records and made sure information is confidential.

Managed relationship with Professional Employer Organization (PEO) and handled payroll.

Helped craft drop descriptions for various titles.

Screened and hired various candidates.

Oversaw projects and worked closely with management.

Build networks to find qualified candidates.

Maintain regular contact with possible future candidates.

Human Resource Administrator

Holt Realty Dallas, Texas 9/2008 to 12/2009

Key Points:

Processed information such as 1-9 and background investigation for all new potential employees.

Assisted with employee benefits enrollment, new employee orientation and termination activities.

Provided accurate and timely information to other departments concerning their human resources needs.

Prepared reports and analyze data on projects as assigned and presented information to management.

Conduct exit interviews.

Process employee verifications.

Provides data integrity within our HRIS system.

Conduct new hire and benefits orientation.

Ensure compliance with government regulations.

Investigate and resolve personnel issues.

Technical Support

AT&T, (Plus Group Staffing Service) FT. Worth, Texas 3/2007 to 3/2009

PAULA COLBERT Phone: 214-***-**** Resume, Page 3

Key Points:

Identified, tracked and performed trend analysis in order to eliminate the root cause of trouble tickets.

Provided answers to clients by identifying problems, researching and guiding clients through corrective

steps.

Resolved issues resulting from direct inbound customer calls, transferred callers including calls

from other CSRs, and handled trouble tickets or escalations.

Improved system performance by identifying problems and recommending changes.

Complies with all operational policies and procedures.

Reasonable for implemented a variety of new procedures to cut the overall handle time of

customer’s orders, through training and communication between other departments.

Reduced the response time by processing customer’s orders allowing the technician to reduce

their universe installation time.

Order Management & Activation Handled over 50 inbound technical support calls in a busy

environment while maintaining polite and friendly manner.

Identified, researched and resolved customer’s issues using BBMS (Business Band

Management System) and AS400 database. Serviced issues by utilizing Voice IP, Internet Service,

CVOIP, CISCO Applications, television fallout with xml modification, system re-configurations and

required departmental parties notifications via email, telephone, GUI, and instant message methods.

Initiated necessary contacts to resolve issues in support of reducing service order errors and

increasing department revenues.

ACADEMIC ACHIEVEMENTS & ADDITIONAL TRAINING

Degree Colorado Technical University Colorado Springs, CO graduation year 2015

Advanced Training: Successfully Completed TWZ Enterprises Mediation Course

Computer Proficiencies: Microsoft Office Suite: (Outlook, Word, Excel & PowerPoint), Windows 7 & 8.

Krono’s, Oracle, WebEx, Oracle, HRIS, PeopleSoft and Lotus Notes

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