Anparasy Srichandramohan

** ****** *****

Markham, Ontario L3S4K8

Email: acgpcq@r.postjobfree.com

Home: 905-***-****

Profile

An independent self-starter with extensive administrative, quality

assurance and credit analysis experience. The ability to work in a variety

of environments co-operatively.

The ability to deliver timely and accurate reports combining data from

various systems. Able to learn new systems, processes and functions

easily.

Experience in system checks for new client set-ups, maintaining system

accuracy and quality assurance and maintaining defect logs.

Application Experience

- EIMAGE, UNISYS, GUI, AS/400, SUPREME Legacy, CMS,IVR, FDR and

Internet Applications.

- Microsoft Office (Excel, Word, Outlook)

- Mainframe work in CICS environment and Data Entry Equipment -3841.

Education

1979 Office and Business Administration Diploma

School of Accountancy, Jaffna Sri Lanka

1987 Diploma in Data Entry

Institute of Data Entry, Toronto Canada

Professional Experience

Aruvi Consultancy Services Inc.

Administrative Assistant Part-Time (2010 - Dec 2013) -Markham, ON

Assisted consultants with scheduling appointments with new and ongoing

clients. Incoming telephone inquiries

Handled day to day administrative duties: handled all inbound messages,

filed documents, followed up with client emails, photocopied and scanned

documents, Fax services.

Tracked expenses and gathered paperwork for accounting purposes.

Processing incoming and outgoing mail, courier and faxes. Invoice

verification, matching and confirmation.

Wells Fargo Financial Retail Services

Credit Analyst (2005 - 2009) - Mississauga, ON

Adjudication of retail credit applications using Equifax and Trans Union

credit bureaus.

Validating requests for customer credit limit increases, decreases, and

card cancellations.

Reconciling customer discrepancies and resolving issues that may hinder

payments.

Bankruptcy filings and proposals - receipt and disbursement of paperwork

Managed quality checks for outsourced data entry.

Inbound/Outbound calls as required .(Credit and Collection calls)

Establishing and maintaining business relationships with internal and

external stakeholders

Understood roles and responsibilities outside of the credit analyst role in

order to create training documents.

Created system reports

Maintained the SUPREME system monthly (House cleaning by cleaning up

redundant data, ensuring correct data is available)

Testing in system for new client set-up

New client account set-up (ensure all data flows correctly throughout

system)

Ensure that accounting (general ledger) set up is correctly linked to

UNISYS and AS/400

Liaised with managers to ensure proper set up on systems

Maintained defect log on test data (if required)

Wells Fargo Financial Retail Services

Quality Assurance and Administration (2002 - 2005) - North York, ON

Developed monthly QA management report.

Analyzed data entry discrepancies and monitored trends in errors.

Corrected errors as necessary and contacted 3rd party data entry company as

necessary to ensure QA standards consistently be met.

Provided summary reports to management upon request.

Analyzed trends in QA discrepancies in order to facilitate changes to

ensure reduced errors.

Trained new and existing employees on QA standards and new and existing

protocols.

Responsible for detecting financial fraud credit requests.

Departmental start-up procedures (daily set up of system for data entry

clerks).

Departmental back-up procedures (closed and backed up daily data).

Trans Canada Credit Services (acquired by Wells Fargo Financial)

Credit Analyst (1990- 2002)- North York. On

Processed new consumer and commercial retail applications.

Tasks included employee verification checks, filing credit information,

etc.

Led recourse applications, employee training and conducting team quality

checks.

Follow up with retail stores on recourse payments (in case direct customers

failed to make payments)

Receipts of recourse documentation and updating valid systems with

information provided by retail store

Associated Credit Bureaus of Canada

Customer Service Support/Data Entry Operator (1988 - 1990) - Toronto, ON

Data Entry (12,000 strokes per hour Alpha & Numeric) and various

administrative duties

Typing ( 50 Words per minute)

Customer Service and Account balances

Administrative Support

References Available Upon Request

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