STUART GROSS

**** ****** *****

Raleigh, NC *****

908-***-****

acgp85@r.postjobfree.com

www.linkedin.com/in/stuartagross

Summary

Successful, results-oriented Manager with progressive retail, wholesale and B2B experience in Parts, Service,

Sales, and Customer Service roles. Demonstrated ability to drive department sales, profitability, financial

analysis, and customer retention through program implementation and excellent communication skills.

Known as a hands-on, customer-oriented manager who is dedicated to continuous business development and

exceeding customer expectations.

Experience

Parts Manager, Bell Audi of Edison, October 2013-May 2014

-Manager in charge of an 8 member parts team

-Responsible for a $500k+ inventory

-Manages a wholesale parts business of $200k in parts sales with monthly IRF visits

-Part of a weekly Parts and Service meeting to discuss profitability strategies and customer

relation issues to increase CSI and gross profit for the entire Fixed Ops dept.

-Work closely with the Service team on all car-down situations to make sure all parts are

received as quickly as possible

Parts Manager, Open Road Volkswagen of Bridgewater, April 2011-October 2013

- Opened New dealership for group

-Manage $200k+ inventory

- Increased parts department gross profit from 40k to 60k in first month.

- Implemented an aggressive accessories sales plan.

-B2B marketing new wholesale opportunities

-Input daily warranty and stock orders

-Responsible for warranty return process

Parts Manager, Open Road Mazda of East Brunswick, November 2010-April 2011

- Increased wholesale business by 50% by leveraging Mazda Collision Advantage Program,

implementing strategic pricing, and heavy prospecting of inactive wholesale accounts.

-Input daily stock orders

Parts Manager, Open Road Volkswagen of Staten Island, July 2008-November 2010

- Built parts department wholesale and retail business at a new franchise location with no

existing customer base by soliciting new wholesale accounts and working closely with

Service Department counterparts. Increased department gross profit to $50,000 monthly

within one year.

- Created and managed an eBay parts store, generating 5% of monthly gross profits from

on-line sales.

- Recruited, hired, and trained all parts department personnel.

Assistant Service Manager/Service Consultant, Open Road Mazda, June 2007-July 2008

Mazda Certified Service Consultant

- Attained cumulative Mazda service CSI score of 95.7

- Increased customer retention after initial sale by capitalizing on sales department

referrals.

- Submitted warranty claims

- Responsible for 15+ customer repair orders a day

-Worked closely with technicians to improve Fixed Right First Time

Assistant Parts Manager, Open Road Acura, February 2005-June 2007

- Increased monthly gross profit from $70,000 to current level of $120,000.

- Created on-line eBay store to minimize obsolescent parts, evolved on-line store into

profitable international retail business.

- Reconstructed warranty return process, protecting business from potential manufacturer

audit loss of $20,000.

- Worked with American Honda Motor district representative to compare gross profit

percentages to other dealerships in the district, increasing market pricing and gross profit.

- Reestablished relationships with wholesale customers through cold calling and by

working with Autobody Distributors.

- Created incentive programs with service and sales to up-sell parts.

Assistant Service Manager, Open Road Acura, November 2004-February 2005

- Promoted from Service Consultant after achieving top individual Customer Service Index

scores in the district five out of six months.

- Coached Service Consultants on active delivery process, improving CSI scores by 10%.

Early Positions: Service Dispatcher, Service Consultant, Warranty Administrator, Dealership

Facilitator, Automotive Sales Consultant, June 2002-November 2004

Awards and Recognition

Volkswagen GenerationBest Award Winner 2011

Open Road Auto Group Pinnacle Award, awarded to top 5% of all employees for overall excellence

in job perfor mance, 2005,2006,2008, 2010,2011

American Honda Motor Top Service Advisor Award, September, October, November, December

2003, and January 2004

American Honda Motor, Acura division, Precision Team Winner 2004

Open Road Acura of Wayne Top Sales Consultant, September 2002

Expert in ADP and Reynolds and Reynolds DMS

Education

Rutgers University, New Brunswick BS, Biological Sciences

Microsoft Office Proficient

Extensive Knowledge of ADP and Reynolds and Reynolds DMS

Mazda North America

Parts Manager Master Certified 2011

Volkswagen of America

Parts Manager Master Certified 2011, 2012, 2013

Audi of America

Parts Manager Master Certified 2014

American Honda Motors

EXCEL (Exceeding Customer Expectations for Life) program certificate, 2003

Coursework included customer service excellence, creating and implementing dealer

action plans for improving customer service situations, interpersonal skills workshops,

and analyzing monthly reports to interpret trends.

References

Lisa Cesaro- Director of Human Resources, Open Road Auto Group

Daniel Day- Regional Parts and Accessories Manager, Volkswagen Group of America

Chuck Zettel- Account Manager, Dealer Tire

Michael Morais- President, Open Road Auto Group

Contact this candidate