Reginald V. Richardson Sr.

813-***-****

acgp7f@r.postjobfree.com

OBJECTIVE Seeking a challenging, entry-level position in the field of customer

service/sales/retention

• Internet Browser • Windows 7 • Microsoft Office

COMPUTER

• Outbound calling • EzLynx • SEMCAT

KNOWLEDGE

• Adobe Reader 9 • Microsoft Outlook • Matrix Performance System

& SKILLS

• Google Chrome • Printers/Copiers • Cross-selling

EXPERIENCE

Temporary Mail Handler Assistant, July 2014- October 2014

United States Postal Services, Tampa, FL

• Load/Unloads mail from trucks

• Separates all mail received from trucks and conveyors for dispatch to other

conveying units and separates and delivers mail for delivery to distribution areas

• Lifting mail sacks up to 100 lbs. daily

• Standing up for 8 hours daily

Retention Specialist, November 2013- June 2014

Solace Insurance Agency, Largo, FL

• Retaining current policyholders by review their auto/homeowners insurance

policies

• Process payments and endorsements

• Receiving inbounds calls from internet generated leads

• Educating my clients about their insurance policies

Policy Review Specialist-Home, January 2011- September 2012

AAA Insurance Agency, Tampa, FL

• Review policyholders’ renewal policies due to increase in premium and

underwriting

Non-renewal notices

• 150 outbound calls to current members daily

• Account rounding for another line of business

• Retaining 80% or more of members monthly

Admission Associate August 2009 – January 2011

Virginia College Online, Tampa, FL

• Receiving inbound calls from college prospects about continue education

programs

• Educate prospects about financial aids and sponsorships

• Enroll prospects into a degree program according to their educational goals

• 75-150 outbound calls daily to new prospects

• Reaching 85-100% of my Matrix goals per Start (semester)

Super Bowl IT Intern January 2009- February 2009

National Football League (NFL) IT Internship, Tampa, FL

• Provided networking and customers support to NFL Media and PR

Representatives

• Upgrade desktop computers and laptops, installing printers, wireless networks,

fax machines and copiers

• Monitor inventory for 5 different Command sites in downtown Tampa area

Member Service Representative II March 2007 – November 2008

United Services Automobile Association, New Tampa, FL

• Receiving inbound calls from military members about their financial needs

• Frontline underwriting

• Account rounding for another line of business

• New business sales

Customer Service Representative/Sales November 2003 – March 2007

Citigroup, Tampa, FL

• Receiving inbound calls from cardholders about their account

• Educating cardholders on APR, fees, charges, etc.

• Cross-selling new credit cards products, features, and services

• Assist with new hires in the department

EDUCATION

Systematic Foundation Sales Training May 2014

RedRock Leadership Center, Tampa, Florida

Completion Certificate

CompTIA A+ Certification Training, November 2013

Institute of Corporate and Continue Education at HCC, Tampa, Florida

Completion Certificate

Bachelor of Science Degree in Technical Management (Pursuing)

October 2007- November 2011

DeVry University, Tampa, Florida

Florida 20-44 Personal Lines Insurance Agent License (P102458), July 2007

Florida Insurance School, Tampa, Florida

General Education High School Diploma & 1600 Hours Computer Maintenance

Training

Completion Certificate, June 1990

Chicago Vocational HS, Chicago, Illinois

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