Rachael Johnson

Career Skills

• Insurance Verification • ICD9/ CPT Coding • Training employees

• Entering New Patient • Competent for all • Customer Service

• Project/ Event

data insurances: Cigna, Blue

• Posting payments Cross, Medicare, Aetna, Planning

and Medicaid.

• Pre-Certifications

• Medisoft Software

• Medical Office

Administration

Education

12/2012 Texas School of Business, Medical Billing & Coding Program

05/2009 Sam Houston State University

Relative Experience

03/2013-09/2014 Medical Front office Representative Texas Dermatology

• Optimizes patients’ satisfaction, provider time and treatment utilization by scheduling

appointments in person or by telephone.

• Keeps patients appointments on schedule by notifying provider of patient’s arrival; reminding

provider of any service delays.

• Maintains patient accounts by obtaining, recording and updating personal and financial

information through verifying insurance via telephone and/or appropriate insurance websites.

• Comforts patients by anticipating patients’ anxieties; answering patients’ questions;

maintaining the reception area.

• Protects patients’ rights by maintain confidentiality of personal and financial information

according to required HIPAA laws.

• Helps patients in distress by responding to emergencies

• Obtains revenue by recording and updating financial information, collecting patient charges,

controlling credit extended to patients, filing, collecting, and expediting third party claims.

• Contributes to team effort by accomplishing related results as needed

04/2010 - 04/2011 Patient Insurance Representative Texas ENT Specialists, P.A.

• Performed all facets of insurance verification including pre-authorization, pre-certification,

referrals and pre-determinations on a timely basis.

• Prioritized workload to handle all verification duties on a timely basis to maximize high

quality patient relations and minimize any patient inconvenience.

• Monitored patient schedules to allow for verification of new patients added to schedules

within 48 hours.

• Calculated correct insurance deposit to be collected prior to procedure according to

negotiated rates of insurance plan.

• Communicated results of verification and deposit amount to patients timely.

• Entered/ checked patient demographic insurance information for completeness and accuracy

utilizing Medic software.

Rachael Johnson

• Acted as insurance and financial resource for all patients and staff.

• Assisted Central Business Office as requested (e.g. faxing results, dictation, operative reports,

pathology reports, and expediting requests for medical records)

• Handle billing calls as requested.

• Assist with PIR verifications for surgeries and/or diagnostics.

• Assisted supervisor with the training of incoming employees.

Work History

08/2009 - 01/2010 Customer Service Representative NCO Group-T-Mobile

Completion of 3 month customer service skills & computer system training classes, assisted customers

with technical support questions, and provided customers with accurate account information.

12/2008 - 05/2009 Book Attendant/Cashier Barnes N’ Nobles

Assisted customers with in-store and online orders, stocked and organized all book shipments, cash

handling for in-store purchases, maintain store appearance by cleaning, sorting, etc.

03/2007 – 01/2008 Waitress/Server Red Robin Restaurant

Obtained TABC Certification, opening/ closing of restaurant operations, assisted guests with food orders

and dining-in experience, food prep, maintained an accurate money bank, and re-stocked and maintained

a sanitary restaurant environment.

References Available Upon Request

Contact this candidate