Post Job Free

Resume

Sign in

Quality Control Customer Service

Location:
San Francisco, CA
Posted:
November 11, 2014

Contact this candidate

Resume:

Laurie A. Roth

*** ****** ****

Houston, TX ***62

acgoyw@r.postjobfree.com

281-***-****

Objective: To obtain an engineering position where my quality control,

customer service, management and

strong engineering skills can be utilized.

Qualification: Proven self -starter with strong leadership ability and

communication skills to assure

customer satisfaction with the highest regard

for quality at the lowest cost.

Proficient in SPC, ISO9000, FAA repair,

AS9100 and manufacturing techniques.

Effective management skills with proven record

of implementation/improvements of ISO 9000.

Summary:

. Twenty five plus years experience in quality control

systems

. 5+ Years management experience

. Proficient in the use of inspection equipment

. Supervised and trained quality control engineers and

inspectors

. Implemented design changes to reduce non-conformances and

returns

. Completed ISO Lead Assessor Certification and trained

employees

. Completed AS 9100 Lead Assessor Certification

. Interfaced with DOD representatives performing audits and

resolving

MRB issues

Bechtel Oil, Gas and Chemical Inc., Houston, TX

2012-6/ 2014

Senior Quality Assurance Engineer - Responsible for

the lead role for quality assurance activities

on the Wheatstone project. Prepared quality

as

s

u

r

a

n

c

e

a

u

d

i

t

c

h

e

c

k

l

i

s

t

a

n

d

p

a

r

t

i

c

i

p

a

t

e

d

i

n

q

u

a

l

i

t

y

assurance audits on key processes both

internal

a

n

d

e

x

t

e

r

n

a

l

.

W

o

r

k

e

d

w

i

t

h

r

e

s

p

o

n

s

i

b

l

e

t

e

a

m

members to ensure accurate development of

root

c

a

u

s

e

c

o

r

r

e

c

t

i

v

e

a

c

t

i

o

n

p

l

a

n

s

a

n

d

o

p

p

o

r

t

u

n

i

t

i

e

s

f

o

r

i

m

p

r

o

v

e

m

e

n

t

.

. Obtained client and project managements approval on all

newly developed and revised Quality Management System

documents

. Mentored, trained and monitored less experienced quality

personnel and suppliers to assure the company's quality

objectives were achieved

. Responsible for the Project Quality Plan and any changes to

assure the most successful execution was achieved

. Compiled the Key Performance Indicators to communicate the

success and areas for improvement on the project

. Responsible for the quality review of Inspection and

Test Plans

. Approval/Review of all Material Requisitions

. Support all Kick-off Meeting with new suppliers

. Regular contact with client personnel to advise and

provide direction on technical quality issues.

. Developed and maintained the Contractor Plans,

Polices and Procedure List

. Responsible for the development and maintenance of

the Surveillance and Audit Schedule

. Coordinated,compiled, and reported Lessons Learned

as a source of continual improvement

Honeywell International, Houston, TX

2

0

0

8

-

2

0

0

9

Senior Quality Engineer - Provided surveillance at

the Neutral Buoyancy Lab to assure compliance

of daily activities with emphasis on the suit lab,

tool lab and the astronauts safety. Participated in the

closing dive meetings then processed and tracked

the astronauts concerns into the Discrepancy Reporting System.

. Supported and approved the Technical Readiness Reviews

(TRR)

. Conducted internal audits resulting in corrective action

. Monitored and measured processes and products

. Technical proficiency with special processes

. Excellent technical team player supporting management, other

sub-contractors and team members

Science Applications International Corporation,

Houston, TX 2005-2008

Senior Procurement Quality Engineer - Responsible for

initiation,

monitoring and providing problem resolution for

Letters of Delegation

given to the Defense Contract Management Agency. Performed audits

for customer in accordance with AS9100. Participated in program

reviews and daily support of Remote Manipulator System (RMS) and

the Obiter Boom Sensor System (OBSS). Primary contact for the

Defense Contract Management Agency (DCMA) personnel. Supported the

CEV parachute Assembly System team, CEV Government team and CEV

DCMA activities.

. Manage 20 Letters of Delegation

. Received AS9100 Lead Assessor Certification -11/05

. Successfully performed internal and external audits

. Managed and provided technical advise to less experienced

team members

. Technical interface between suppliers and DCMA

Teledyne Continental Motors, Mobile, AL

1997 -2001

Senior Supplier Quality Engineer - Responsible for the supplier's

compliance to TCM procedures, quality audits and supplier's quality

manual.

Guided suppliers, purchasing, manufacturing and engineering on new

project launches,

troubleshooting and root cause analysis.

. Key participant on the ECN board and approved deviation from

engineering design

. Maintained and tracked a computerized supplier rating system

that

decreased overhead by 25%, while maintaining high quality

. Working knowledge of PPAP, APQP and SPC

. Reviewed and validated product requirements by actively

participating

in early design reviews

. Evaluated purchased product performance, supplier's process

control and effectiveness of the supplier's quality

system

. Technical resource for other departments, suppliers and

customers

. Key contact for addressing and resolving issues with

purchased parts

Tecumseh Products, Dunlap, TN 1996

Quality Control Manager - Responsible for the total Quality System

including personnel,

training, system compliance including ISO, customer satisfaction,

cost reduction and

Material Review Board.

. Managed 20 employees in QA, receiving inspection, product

auditing

and the Metrology Lab

. Implemented a new management training/system program resulting

in a 100% reduction in ISO findings

Hobart PMI Food Machines, Richmond Hill, GA

1994 -1996

Quality Control Manager - Responsible for the technical and

quality

compliance of products and personnel. Design changes, which

drastically

reduced non-compliances, returns and scrap. Served

as a liaison for customer,

suppliers and engineers.

Douglas Machine & Tool, Blue Ash, OH

1992-1994

Quality Control Manager - Responsible for FAA

certification in

Power Plant Repair for self and company. Procured new gauging

equipment and audited sub-tier contractors for compliance.

GE Aircraft Engines, Cincinnati, OH

1985 - 1991

Quality Control Engineer - Responsible for introducing development

programs in production enabling company to meet cost

and delivery

requirements.

Education: Purdue University, West Lafayette, IN

1980-

1984

Bachelor of Science - Mechanical Technology

Embry Riddle Aeronautical University,

Houston, TX

Completion 2015

Master of Science Aeronautical

Engineering with a dual

specialty in safety and management



Contact this candidate