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Tracy Tine

Senior Consultant with over ** years of hands-on experience in Siebel. I have worked in many aspects of the business world

including High Tech, Industrial, Retail, Healthcare, and Communications. I have lead in key roles such as Development Lead,

System Architect, Developer, and Business Analyst on multiple projects.

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CERTIFICATIONS

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Oracle Certified Expert, Customer Relationship Management and Business Analyst

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TECHNICAL SKILLS

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Software: SQL Server, Oracle, DB2 Siebel 8.x, 7.x, 6.x, Oracle UCM.

EIM, Application Administration, Server Administration, Remote, Siebel Anywhere, Tools, Siebel Upgrade, UCM

Security Model, UCM Folders Creations and Setup, UCM Collaborations Setup, UCM Batch loader, UCM Server

Configuration, Sales, Service, Call Center, Pricing.

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Training: 2000 Siebel Essentials v6.0, 2004 Siebel Essentials v7.0, 2005 Informatica ETL Developer, 2009 Oracle Stellant

10GR3.

WORK EXPERIENCE

! Group, Inc.

eVerge

Senior Consultant

September 2005 – Present

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Client: Jacobus Energy

Position: Senior Siebel Consultant May 2014 – Present

• Upgrade project Team Lead.

• Upgraded multiple environments from Siebel 8.1.1.10 to 8.1.1.11

• Enabled Open UI

• Configured Open UI based on requirements from Jacobus business

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Client: US Concrete

Position: Senior Siebel Consultant January 2014 – April 2014

• Upgrade project Team Lead.

• Upgraded multiple environments from Siebel 8.0 to 8.1.1.11

• Enabled Open UI

• Configured and Deployed SSSE.

• Built integration with BI Publisher 11g with Siebel

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Client: ADP

Position: Senior Siebel Consultant October 2012 – December 2013

• Upgrade project Team Lead.

• Upgraded multiple environments from Siebel 7.8.2 to 8.1.1.8.

• Implemented BI Publisher to replace Actuate reports.

• Lead Team meetings and ensured the team was on target for go live.

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Client: Xerox

Position: Senior Siebel Consultant April 2012 – October 2012

• Redesigned a custom Task Base UI.

• Unit testing.

• Demonstrated the application with the client.

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Client: Harris Caprock Communications

Position: Senior Siebel Consultant April 2011 – April 2012

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Tracy Tine

• Implemented Siebel Sales.

• Included Opportunities, Revenues, Products, and Assets.

• Designed the Revenue Model within Siebel for Harris Caprock.

• Developed custom Bandwidth Forecasting Module for Harris to forecast satellite bandwidth.

• Utilized out of the box functionality to achieve requirements from the client.

• Supported International Rollout.

Client: Checkpoint

Position: Senior Siebel Consultant March 2011 – March 2011

• Siebel 8.1 Upgrade.

• Assisted in the configuration changes needed per the upgrade.

• Troubleshooting issues that were discovered during QA.

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Client: Yellow Book

Position: Senior Integration Architect February 2011 – March 2011

• Siebel 8.1 Installation.

• Documented Installation and guided client on how to install and maintain Siebel 8.1.

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Client: ATX Group

Position: Senior Siebel Consultant February 2010 – February 2011

• Siebel 8.1 Upgrade.

• Configured Workflows from the previous version of Siebel to work with 8.1.

• Designed and implemented a process that updates records from a file sent nightly. This included: EIM, Workflows,

Business Services, and Batch files.

• Presented the configuration changes to the Client in Prototype sessions.

• Configuring the application to bill the customers using Order Entry and Siebel Pricer.

• Designing and Developing interface to Paymentech (a Credit Card Processing Company).

• Utilize Workflows to read and process XML documents.

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Client: Gould and Lamb

Position: Senior Siebel Consultant August 2009 – December 2009

• Siebel Financial Services Service Requests Configuration.

• Gathered and Documented Business Requirements.

• Configured Siebel to Capture Inbound/Outbound Calls and Emails per the client’s requirements.

• Presented the configuration changes to the Client in Prototype sessions.

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Client: SXC

Position: Senior Siebel Consultant July 2009

• Redesigned a custom Task Siebel Call Center Installation and Configuration.

• Installed Siebel Gateway and Siebel Server on a cluster in both QA and Production Environments.

• Configured Siebel’s Native Load Balance to work with Siebel Call center Object Managers.

• Integrated Active Directory to Siebel including Single Sign On.

• Installed Siebel Document Server.

• Documented the Installations.

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Client: DFW International Airport

Position: UCM Consultant February 2009 – June 2009

• Oracle UCM Implementation.

• Assisted in gathering documenting requirements.

• Assisted in the Design of the UCM Security Model.

• Ran Batch loader to load data into the system.

• Implemented the Security Model which included: Access Control, Lists and Collaborations, Setup Folders.

• Adjusted the Configuration to work with Oracle Full Text Search.

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Client: US Concrete

Position: Siebel Consultant March 2008 – December 2008

• Converted Data to be loaded into Siebel via EIM.

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Tracy Tine

Used Oracle SQL to load data into EIM Tables.

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Ran EIM and verified the results using Siebel and Oracle SQL.

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Client: Key Energy

Position: Siebel Consultant January 2009 – March 2009

• Siebel Pricing/Order Level Discounts.

• Designed an Order Level Percent Discount capable Order.

• Altered the Pricing Workflow to either accept Order Level Discount Percent or Entitlement based Pricing.

• Supported the Release.

• Post Go-Live Support.

• Siebel 8.0 Upgrade/Pricing.

• Wrote the Design for Key’s Pricing Upgrade to Siebel 8.0.

• Upgraded 7.0 Entitlement Based pricing to Siebel 8.0.

• Configured Orders to include Entitlements using Siebel Tools.

• Followed Key’s Software Development Life-Cycle.

• Developed a way for Key to use Revenue Percentages on Child products using Simple Bundled Products.

• Go Live/ Post Go Live Support.

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Client: Focused Health Solutions

Position: Siebel Consultant November 2007 – March 2008

• Siebel Call Center Installation and Configuration.

• Setup and configured three Siebel 8.0 Environments in a Windows Server Platform.

• Configured Siebel to work with Active Directory Authentication.

• Performed and Documented the Tasks associated with setting up Load Balancing using F5 Load Balancing Appliance.

• Followed Siebel’s Best Practices for Environment Configuration.

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Client: Key Energy

Position: Siebel Consultant October 2005 – October 2007

• Order Management for Pressure Pumping Business Division.

• Wrote the Design for Pressure Pumping Order Management Implementation.

• Configured the Orders for Order Discount Percent’s as well as Entitlements.

• Followed Key’s Software Development Life-Cycle.

• Wrote the Design for Key’s National Pricing Implementation.

• Developed Matrix Based pricing based on Entitlements, including a secondary entitlement to price any products in a division

that may not have been specific to a customer.

• Configured Orders to include Entitlements, Discount Percent’s, and Discount Amounts using Siebel Tools.

• Standardized the Product Catalog across all Divisions.

• Followed Key’s Software Development Life-Cycle.

• Developed a way for Key to use Revenue Percentages on Child products using Simple Bundled Products.

• Post Go Live Support.

• Ran/wrote SQL Queries to determine Performance Issues.

• Created custom Indexes to improve performance.

• Configured Siebel Business Components and Applets to increase access times to Screens and Views.

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Client: Invivo

Position: Siebel Consultant January 2007 – February 2007

• Developed Custom Business Service to import Zip codes for Territories.

• Created new Territories to include the Imported Zip codes.

• Ran Batch Assignment to assign new territories to Reps.

• Coordinating User acceptance testing.

• Wrote Production Migration Plan.

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Symantec Corporation

Siebel Release Manager

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Tracy Tine

November 2004 – August 2005

! Worked with the Siebel Team to ensure Releases follow the Software Development Life-Cycle.

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Ran Scripts in Unix/Oracle.

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Document the process.

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Coordinate Releases with the Business/IT departments.

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Created Outage web pages for the application.

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PVCS Version Manager Administrator.

! Technologies, Inc.

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EDS/i2

Senior Siebel Interface Developer and Project Manager

October 2002 – October 2004

! Gathered Requirements following the software development lifecycle best practices.

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Developed New Enhancements to the application using Siebel Tools.

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Tested the application to ensure quality of new releases.

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Developed EIM jobs to import Contacts, Opportunities, Accounts, and Responses.

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Created upgrade kits using Siebel Anywhere.

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Maintain Siebel Application Servers; including Development, Test and Production environments.

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Written Oracle SQL reports using PL/SQL.

! Technologies, Inc.

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i2

Senior Siebel Interface Developer

August 1998 – October 2002

! Installed the Siebel Gateway, Enterprise, Application Server, and .COM servers.

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Executed Siebel 7 upgrade wizard for the development environment.

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Installed Informatica for Siebel 7.

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Executed Data warehouse utility to setup Siebel 7 data warehouse.

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Installed the Dedicated/Mobile client.

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Setup the Siebel web client for Sales and Marketing Modules.

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Documented processes.

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Installed Siebel Data warehouse server.

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Configured Siebel Data warehouse using Informatica.

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Installed Siebel Analytics (Business Objects).

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