Marsha L. Antes acgoux@r.postjobfree.com

*** ********** ** ( Landenberg, PA 19350 ( Cellular: 302-***-****

Information Technology Specialist

Providing customer support and technical expertise.

Extremely analytical and results oriented. Recognized for ability to

execute diverse tasks. Maintains timely knowledge of leading-edge

technology trends to meet continually changing demands.

Articulate communicator with technical and non-technical staff. Outstanding

interpersonal and communication talents, both verbal and written, with

proven capacity to interface with management as well as technical personnel

and to convey complex concepts in understandable terms.

"Outside of the box thinker" and hands-on trainer. Proven ability to lead

and motivate others.

Areas of Expertise

Network Security Business Process Improvement Problem Resolution

Internet Technologies Project Management

System Integration Applications Support Back up resource

IT Resource Management management

Career History

NuVision Networks 2010 to

current

Implementation Services Director/ Helpdesk Support Technician

. Responsible for the overall success of new client implementations

. Implementation documentation

o Develop step-by-step instructional guide for the installation

process.

o Outline expectations of and for the client.

o Obtain system acceptance approval.

. Schedule pre-implementation meetings.

. Order hardware for new installations.

. Monitor and Report on Project Progress.

o Manage Project website

. Send task reminders to all users.

. Update tracking numbers for equipment orders.

o Initiate proactive internal escalations and direct client

contact as necessary.

. Post-implementation reporting.

o Follow up with client after installation.

o Create detailed report of what was successful and what aspects

need improvement.

. Scheduling system implementation weeks to meet project deadlines.

. Work closely with Client Solutions Director throughout implementation

process.

Delaware Air National Guard - New Castle, Delaware TS Clearance 2007 to

2013

[An air unit of the Department of Defense] www.state.de.us/deang/home.htm

Senior Airman - Network/Systems Administrator, Info Security

Serving as network administrator/Info Security and Change management in

the communications flight.

. Execute daily network management, control, and administration of

information flow in Network Management, Help Desk, Information

Protection Operations, and Network Administration.

. Categorizes, isolates, and resolves network problems.

. Processes, documents, and coordinates resolution of trouble calls from

Workgroup Managers and Functional System Administrators. Implements and

enforces national, DOD, and Air Force security policies and directives.

. Offer core network services configuring, installing, and managing data

services at the network hardware and software operating systems level.

. Submit program guidance to users through training programs and staff

assistance.

. Strengthened overall system reliability by ensuring back-up procedures

and streamlining tape rotation.

Volunteered for Operation Noble Eagle

. Oversees network configuration, faults, performances, and security

management through HD, IPO, and NA functions.

. Performs fault isolation by validating, isolating, and correcting

faults, and verifying service restore with customers.

. Employ service restore plans, coordinates corrective actions, and

submits outage reports in response to unscheduled outages. Controls and

manages network IP address space, Domain Name System, Network Directory,

and messaging services.

. Apply software patches, security fixes, and tests and validates modified

system configurations.

. Manages organizational equipment accounts--verifies receipt, performs

audits, and resolves and reports discrepancies.

. Maintains base equipment and accountable software inventory using the

Air Force Equipment Management System.

. Administer initial, joint and annual equipment inventories; monitors

status of report of survey, reports of excess equipment, and equipment

disposition and turn-in.

. Provides training to unit-level equipment custodians.

. Conduct network management, control, and administration on DoD local,

metropolitan, and wide area networks, and Command, Control,

Communications, Computer and Intelligence systems, Defense Message

Systems (DMS), command and control, and functional area systems.

. Ensures compliance with technical data, instructions, and work

standards.

. Interprets malfunctions and prescribes corrective action.

. Repairs computer network systems and associated peripheral equipment.

. Test components using bench mockups and related test equipment.

. Aligns and modifies system components according to National Security

Agency, Joint, Departmental, DISA Directives, technical data, Time

Compliance Technical Orders (TCTO) and local procedures.

Professional Military Education

Communications Computer System Operator certificate

John Collette Education Center

GED

References available upon request

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